Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,721 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,721 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All Firebox products make me happy in general! 😊 They provide a professional and efficient service as well as putting a smile on your bake! I was more recently delighted with a personal customer service experience, provided by Annabelle. Pleasant, courteous and adept at managing tricky situations! Keep up your great work guys! Thank you.”

Helpful Report

Posted 4 years ago

Thanks, Sally! 💕 We are forever grateful for the time you've taken to review Firebox! Annabelle is a star 🌟 Glad she made your day! We've all given her a big round of applause for her great work. Until next time, Sally. Cheers, The team at Firebox 🔥

Posted 4 years ago

“I was impressed by their services and customer support. I ordered online a starter beer kit which have one of the ingredients missing and they got straight back to me with a solution. Highly recommended!”

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Posted 4 years ago

Paul! Thanks for taking the time to review Firebox and give us such lovely feedback 😃 Glad you reached out to us so we could sort it out for you. Enjoy your beer! Cheers 🍻

Posted 4 years ago

“Excellent prompt service, what a great idea to include WhatsApp too! So cool! Keep it up Firebox !”

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Posted 4 years ago

Thanks, stranger! We appreciate the time you've taken to give Firebox a review and rating! We are delighted you love our speedy WhatsApp service! It's our favourite way to chat to you! All the best, Firebox

Posted 4 years ago

“Been ordering for years now and I just love getting stuff from them. They have original products, funny and fresh, they make the whole family happy every time! I'm always waiting for Christmas for an excuse to buy ❤❤ Keep up the great work, we'll have many more amazing years together!”

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Posted 4 years ago

Hey Ana, Thanks for being such a legend and spending some time out of your day to review Firebox 😁 We look forward to seeing you again! 💕 The team @ Firebox

Posted 4 years ago

“Out of all the years I’ve been ordering with firebox I’ve never had such a bloody great service, you guys are incredible thank you! this is precisely the reason why I come back continue to purchase their products 😊”

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Posted 4 years ago

Thanks Joey! We are grateful for the time you've taken to review Firebox. Though we think YOU are the incredible one for shopping the unusual. See you soon, Firebox

Posted 4 years ago

“I have this light but there’s no usb and there’s no slot for a usb cable”

Helpful Report

Posted 4 years ago

Hey stranger! We're thankful that you've taken the time to review Firebox and provide us with a little feedback on your last order. Our Pennywise Icon Lights are powered by 2 x AAA batteries or included USB cable - if this is not the case do get in touch with our customer service team via e-mail on info@firebox.com and they'll be able to look into this if the item is defective. Sorry for the disappointment caused, though we hope to make this up to you. All the best, Firebox

Posted 4 years ago

“I love my product. Didn't know what to expect with the personalised fleece blanket. But Firebox got this down to a T. Quality and feel of the fabric is great. Genuinely so happy with this gift. Great delivery time and tracking. Thanks Firebox!”

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Posted 4 years ago

Hey Leah! Fantastic - thank you so much for taking the time to review Firebox and sharing with us your experience. We're delighted you've noticed all the detail and care we put into your order. Cheers, Firebox

Posted 4 years ago

“The chillies didn't really grow for me so that's why 4 stars, but Firebox customer service is the best service I've ever received. They're so nice and polite. They're forever in my good books, and I will definitely buy from here again.”

Helpful Report

Posted 4 years ago

Thank you Lucy! We appreciate the time you've taken to review Firebox. Though we are sorry you were disappointed with the first one you receive, we are glad our customer service team were able to help rectify this and send out a replacement free of charge! Don't hesitate to get back in touch if there is anything else we can help with. All the best, Firebox

Posted 4 years ago

“Service and delivery was good but the personalised face masks are very poor especially at £14.99. They are medium size which is ok for children but too small when worn by an adult and the printed photo on the mask distorts as it is stretched and the mask is very tight round the ears. The way the mask is stitched on the sides causes more distortion to the photo. The photo on the Firebox website of the lady wearing a cat photo printed mask is misleading. Since writing this review I have liased with Shaneen, the Firebox.com Social media Advisor who was extremely helpful and has given me a total refund and a generous gift token. Thank you Shaneen.”

Helpful Report

Posted 4 years ago

Hey Richard, Thank you for taking the time to review Firebox. We're sorry to hear it wasn't the fantastic experience we both hoped for. This incident is not at all reflective of the fantastic and joyful Firebox experience we usually provide. We've looked into your order and can see that you've been in touch with our customer services team who have since refunded you in full and provided you with a gift card as a goodwill gesture. Should you wish to chat to us, you can reach us on info@firebox.com Take care, The Firebox Team

Posted 4 years ago

“Firebox has so much strange but very funny stuff. I get all my birthday and Christmas gifts from here because they have everything and for a good price”

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Posted 5 years ago

Thank you so much, Shannon! We are grateful that you've taken the time to review your latest experience with Firebox. We aim to please and are proper chuffed our products bring you joy! 😁 This Christmas will be the best yet, loads of amazing products lined up 🔥 Take care, Firebox

Posted 5 years ago

“I don’t usually write reviews on products or companies but I feel Firebox deserves one as they couldn’t have been any more helpful and prompt with dealing with my email about a product which wasn’t what I expected... but probably due to my own technological inabilities ! They were polite and helpful and I would definitely recommend using this company again. Many thanks, Jo Raggett **********”

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Posted 5 years ago

Thanks, Jo! We really appreciate you taking some time to review Firebox. We're happy to help, and we're delighted you came to use with your query so we could sort it all out for you. We look forward to see you return to the site! Cheers, Firebox

Posted 5 years ago

“Best customer service ever. First order didn't come thru. Second order had IT issue too. After contacting them on FB, they created the order for me!Added extra gifts and refunded shipping.”

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Posted 5 years ago

Hello Michal! Thank you so much for taking the time to review Firebox 🔥 You're the best! Though we are really sorry for the technical issues you went through, we are glad you came to us and we were able to rectify this for you. We are so excited for you to try our Instant Regret Chili Chocolate - it's a whole experience! Take care, The Firebox Team

Posted 5 years ago

“They let me order an item. Then decided they couldn't ship to my country and send me a refund for less money. Customer service has stopped answering my emails. Still waiting for full refund. They're cheaters and scammers. Avoid.”

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Posted 5 years ago

“Customer service was very helpful, and replied quickly to my message. The prices are fair on their website, and definitely worth it for the quality of the items! Delivery was right on time, no issues!”

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Posted 5 years ago

Thank you so much for reviewing Firebox, Eva! We appreciate that you've taken the time to share with us your latest experience with your Firebox order and our fantastic customer service team - they're awesome. But not as awesome as YOU! Until next time, Firebox

Posted 5 years ago

“Wow I’m really impressed with my product (Personalised Bunting), good quality and great and quick service. Loved the little funny details in the emails as well!! Excellent job!”

Firebox 5 star review on 31st August 2020

Helpful Report

Posted 5 years ago

Hey Johana, thanks for taking the time to review Firebox. We are so delighted you love our Face Bunt and that it lit up your party 🔥and that our e-mails cracked you up! Thanks for sharing the results too - our team is rather talented at party decor! ✨ Cheers The Firebox Team

Posted 5 years ago

“If products were a year, the mystery gadget box would be 2020! Supposed to be £60 of value but I honestly wouldnt pay £20 for what was delivered.”

Helpful Report

Posted 5 years ago

Hello Steve, First of all, thanks for taking the time to review our product. We are very sorry to hear you were disappointed in the content of our Gadget Mystery Box. The total value of the items in the box when bought separately is indeed over 60£, and most of our customers loved our selection of technological gadgets and devices! Unfortunately it sounds like those items did not exactly hit the spot in your case, and we're going to make this up to you. We can see you've already emailed us at info@firebox.com, and one of our advisors is on the case, so you'll hear from us soon. All the best, The Firebox Team

Posted 5 years ago

“After an issue where my parcel went missing, the amazing Lulu stepped in and sorted it out quicker than I could blink. The quality of care for their customers are way above and beyond every other business out there. A lot of people need to look at this perfect example of how to do business right”

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Posted 5 years ago

Hey John, thank you so much for taking the time to review Firebox. We're happy that you reached out to us about your missing order, so we could have the chance to make it up to you! So glad our customer service advisor, Lulu, delighted you with our service! Take care, Firebox

Posted 5 years ago

“The BEST customer service. I had ordered a few things from the site, but never received anything so I messaged them and they replied right away and fixed my problem and sent me another package with the items I ordered. Would buy from them again. :)”

Helpful Report

Posted 5 years ago

Alex! Thank you for reviewing Firebox, we really appreciate it. Although we are sorry your goodies went missing, we are glad you reached out to our fantastic customer service team so we could make it up to you. We look forward to seeing you back on Firebox.com very soon! Cheers, Firebox

Posted 5 years ago

“Got the personalised face mask- looks great, gets laughs, but although it is medium (one size available and my head is hardly big), it barely fits, so pulls my ears forward and I can't wear it for more than a few minutes without it becoming uncomfortable or flying off one ear or the other”

Helpful Report

Posted 5 years ago

Hey there Rich, Thank you for taking the time to review Firebox, though sorry to hear your face mask doesn't quite fit properly! We have e-mailed you directly to find out more about the issues you've encountered with this product and see how we can fix this for you. We look forward to speaking soon! Cheers Firebox

Posted 5 years ago

“I can’t say enough how good their customer service is and how they stayed on top of what I had ordered. It didn’t come and It didn’t come, So I contacted them and told them I hadn’t received it yet. Well right away they asked me if I wanted a refund and I said well OK that would be great. And then believe it or not a couple days after they gave me a refund I got the item in the mail. All along they have been so kind and professional. So I wrote them back and told them could they please charge me for it again and take the refund back. Well I was told they couldn’t take the refund back and that I should just keep it and enjoy it. And I will say that it is the most adorable item ever and it really works.It was a miniature record player that came with records and the actually work. I had bought it for my son as a birthday present and now I’ll just save it and give it to him as a present. It is adorable. Thank you so much for your great professional Customer service and the quality of your item. I most certainly will order from them again.”

Helpful Report

Posted 5 years ago

Thank you so much for taking the time to review Firebox, Gloria! We're delighted to hear about the wonderful experience you had. We are ever so sorry for the delay experienced in delivery, though glad you reached out to us for help and allowed our fantastic customer service team to make it up to you! Cheers, Firebox

Posted 5 years ago

Firebox is rated 4.4 based on 4,721 reviews