Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,742 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,742 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm very satisifed with both products that I ordered, but delivery times were utter rubbish and totally made up. Staff were overly friendly in emails which I think is actually very unprofessional (I'm not your bestest buddy, so it just comes across as patronising) and none of the customer service staff that replied to my query were actually of any help as none of them seemed to know what was going on. One of the products that I ordered was a 'direct despatch' item, which wasn't overly clear on the website, but it basically means that Firebox has absolutely no control over when the product is sent out as it's coming from another company, so it could take a lot longer to turn up than the products coming from their warehouse. Which is exactly what happened to me. Firebox even sent me an email saying that both of the items I had ordered were on their way to me, but the direct despatch item took a week longer than their item to be delivered. I just wish Firebox would have been straight with me from the beginning, and made it clear on the website that the direct despatch item would have taken up to 7-10 days longer or something, but even after contacting customer services directly, I wasn't able to get a straight answer about when my order would arrive. I'm satisfied with the products, but not the service and I just wish I'd bought them elsewhere and saved myself a lot of hassle.”

Helpful Report

Posted 11 years ago

That doesn't sound great. We've been in touch with Sarah to offer some assistance.

Posted 11 years ago

“Delivery appointment missed 3 times, so I lost vacation days. Poor customer service to resolve. When it finally did arrive 3 items were broken. Will never use them again.”

Helpful Report

Posted 11 years ago

“waited from 11th november till 21st november did not arrive sent out on the11th nov 2014 when i phoned i was told out of stock, but it was sent”

Helpful Report

Posted 11 years ago

That definitely sounds confusing. We've gotten in touch with James to see what's happened and if he's received his parcel.

Posted 11 years ago

“The products are very good. However I paid extra for their gift-wrapping service as I didn't want my friend to see what I had bought him. Unfortunately, they didn't provide this service, but they did charge me for it. I e-mailed them and they did refund me for the gift-wrapping. However, my friend has now seen his Christmas presents... which has kind of ruined our Christmas between us!”

Helpful Report

Posted 11 years ago

That doesn't sound great at all. We have been in touch with Rebecca about the gift-wrapping.

Posted 11 years ago

“It speaks Japanese doesn't even speak English so annoying whenever you open the fridge, English would be far better. I would say they are not worth £15 just rubbish”

Helpful Report

Posted 11 years ago

That isn't great to hear. We have been in touch with Alan to offer our returns information.

Posted 11 years ago

“Finding it hard to write a review on a product I haven't received”

Helpful Report

Posted 11 years ago

Oh dear, that's definitely not good. We have been in touch with Heidi to offer a replacement or a refund.

Posted 11 years ago

Firebox is rated 4.4 based on 4,742 reviews