Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,721 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,721 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed with the size and quality of this cuddly toy . Not as fluffy as the picture .”

Helpful Report

Posted 9 years ago

“I bought the underwater disco lightshow after seeing it on TV. It was a complete waste of money as it is not waterproof.”

Helpful Report

Posted 9 years ago

“I ordered a customised batman figure on 19/6 for my husbands birthday which is 21/8. I received confirmation of my order saying it would take 4 - 6 weeks which is plenty of time. On 29/7 I chased them as it was only 3 weeks until his birthday. I received a reply saying the following: - Our Personalised Superhero Action Figures take from 4 to 6 weeks to be manufactured. You can expect your action figure to be dispatched any day from now to 17th September. If you have not received your action figure by 17th September, please let me know and I can investigate further for you. The 17/9 is almost a month past his birthday which is also 3 months since I ordered the figure. Surely it shouldn't take 3 months when they say 4 to 6 weeks. 3 days before his birthday I received the following email: Unfortunately, our partner was unable to create a Personalised Superhero Action Figure with the images that you provided - Unfortunately, it may take a further 4 - 6 weeks to get the replacement out to you. Why was I only told 2 months after the order that there was a problem with the photos. Great birthday surprise NOT !!! I sent in further photos and after waiting until 19/10, several follow up emails with no reply and still not receiving the action figure I finally gave up and cancelled. Very disappointed with the service and was left with no birthday present. Will definitely never use this company again.”

Helpful Report

Posted 9 years ago

“We were very excited about the bath disco light - we received it very quickly - ran out to buy batteries that weren't included all for bath time for our son who has autism and who we knew would absolutely love it. We made sure everything was secured to the max but after 3 minutes in the bath it stopped working much to our son's immense distress. Apparently not 100% waterproof as advertised. Waste of time, batteries and postage costs. Eventually did get a full refund. Don't waste your money.”

Helpful Report

Posted 9 years ago

“Overpriced mediocre stuff. Late arrival. No tracking number. Terrible customer service.”

Helpful Report

Posted 9 years ago

“Perhaps they are better suited selling in the UK only. They ship internationally with a service that has no tracking. I paid for an item at this point over a month ago, had to dispute it and file a claim with PayPal as the response from Firebox was repeatedly for me to go check my "sorting office" (post office) to see if they happened to hold it there. The USPS does not make a habit of holding packages, and with no tracking, I have no way to account that they actually sent anything - as far as I know they sent nothing, I received nothing, and have had to bring in the payment company just to get a refund. Shipping issue notwithstanding, I saw the same exact item as I 'purchased' from them on Amazon for under half the price, with shipping included. Overcharged and undershipped is no way to go through life.”

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Posted 10 years ago

“Well, the order shipped on 09/03/15 and I haven't received it yet. So you might want to make sure that happens before you send out review requests.”

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Posted 10 years ago

“the mug was broken handle broken off”

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Posted 10 years ago

“He hecho un pedido hace mas de un mes y aun no lo he recibido”

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Posted 10 years ago

“This swan broke on the first time it was used in the swimming pool! The entire wing ripped off and it instantly deflated, a total waste of £50”

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Posted 10 years ago

“I have purchased one of these before with no issues (apart from the phone later being stolen!) I repurchased for my replacement phone and have been very disappointed. There's an air bubble that just will not budge and the protector's scratched almost immediately despite very little use, no drops, and the phone being well cared for. For nearly £20, I definitely expected better.”

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Posted 10 years ago

“I never got what I ordered, it feels like you've robbed me and there's nothing I can do, so thank you for absolutely nothing”

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Posted 10 years ago

Hi Thor, that doesn't sound quite right. I am sorry to hear that you haven't received your order. If you could drop an email to info@firebox.com our customer service team will gladly help.

Posted 10 years ago

“Robin”

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Posted 10 years ago

“Item took 4 days to deliver despite me paying for next day delivery”

Helpful Report

Posted 10 years ago

Hi there Laura, I'm so sorry to hear you've had some problems with your delivery. We have refunded your postage charge for you and have passed your feedback onto our couriers. If you need anything else at all, please get in touch with our customer service team, we will be more than happy to help you out.

Posted 10 years ago

“I have not received my order yet...”

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Posted 10 years ago

Hi there Scott, I'm really sorry to here that you haven't received your order yet. It really should have arrived by now, so I'm afraid it does look like it's become lost on it's way to you. If you could contact our customer service team, we will happily sort this all out for you.

Posted 10 years ago

“I'm still waiting for my sons birthday present, I paid next day delivery and it didn't arrive, then firebox refunded the delivery and I tracked the parcel to be told that delivery was attempted but no access to property which is rubbish as we have a huge drive that hasn't been blocked all day, there is a post office within 1 minute walk from my house so why would they not leave it there? So disappointing for my son who's birthday has now gone so this will now arrive far too late!”

Helpful Report

Posted 10 years ago

“This was not was I was expecting, flower seeds, cheese making kit, popcorn and a false is not worth £35 and definately nothing my mum would want for Mother's Day! This was meant to help me by being a surprise and something that is for those who are stuck on what to get, well now I'm running round trying to find something since this is not what I want at all :(”

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Posted 10 years ago

“very disappointed with the company, the virtual head set that i brought as a gift was mis sold to me, the packaging stated that the apps where downloadable from apple, android and windows phone. They're not. The windows phone apps didn't work at all, and as for firebox admitting to there mistake there wasn't much said. No apology and submissive to say that they had packaged a product wrongly when in clear writing it stated on the box!. won't be buying from here again!.”

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Posted 10 years ago

“Never received item”

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Posted 10 years ago

“Dust got on the sticky side so had to throw away, waste of £18”

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Posted 10 years ago

Firebox is rated 4.4 based on 4,721 reviews