Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,736 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,736 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

Write Your review

Tell us how Firebox made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perhaps they are better suited selling in the UK only. They ship internationally with a service that has no tracking. I paid for an item at this point over a month ago, had to dispute it and file a claim with PayPal as the response from Firebox was repeatedly for me to go check my "sorting office" (post office) to see if they happened to hold it there. The USPS does not make a habit of holding packages, and with no tracking, I have no way to account that they actually sent anything - as far as I know they sent nothing, I received nothing, and have had to bring in the payment company just to get a refund. Shipping issue notwithstanding, I saw the same exact item as I 'purchased' from them on Amazon for under half the price, with shipping included. Overcharged and undershipped is no way to go through life.”

Helpful Report

Posted 9 years ago

“Well, the order shipped on 09/03/15 and I haven't received it yet. So you might want to make sure that happens before you send out review requests.”

Helpful Report

Posted 9 years ago

“the mug was broken handle broken off”

Helpful Report

Posted 9 years ago

“He hecho un pedido hace mas de un mes y aun no lo he recibido”

Helpful Report

Posted 9 years ago

“This swan broke on the first time it was used in the swimming pool! The entire wing ripped off and it instantly deflated, a total waste of £50”

Helpful Report

Posted 9 years ago

“I have purchased one of these before with no issues (apart from the phone later being stolen!) I repurchased for my replacement phone and have been very disappointed. There's an air bubble that just will not budge and the protector's scratched almost immediately despite very little use, no drops, and the phone being well cared for. For nearly £20, I definitely expected better.”

Helpful Report

Posted 10 years ago

“I never got what I ordered, it feels like you've robbed me and there's nothing I can do, so thank you for absolutely nothing”

Helpful Report

Posted 10 years ago

Hi Thor, that doesn't sound quite right. I am sorry to hear that you haven't received your order. If you could drop an email to info@firebox.com our customer service team will gladly help.

Posted 10 years ago

“Robin”

Helpful Report

Posted 10 years ago

“Item took 4 days to deliver despite me paying for next day delivery”

Helpful Report

Posted 10 years ago

Hi there Laura, I'm so sorry to hear you've had some problems with your delivery. We have refunded your postage charge for you and have passed your feedback onto our couriers. If you need anything else at all, please get in touch with our customer service team, we will be more than happy to help you out.

Posted 10 years ago

“I have not received my order yet...”

Helpful Report

Posted 10 years ago

Hi there Scott, I'm really sorry to here that you haven't received your order yet. It really should have arrived by now, so I'm afraid it does look like it's become lost on it's way to you. If you could contact our customer service team, we will happily sort this all out for you.

Posted 10 years ago

“I'm still waiting for my sons birthday present, I paid next day delivery and it didn't arrive, then firebox refunded the delivery and I tracked the parcel to be told that delivery was attempted but no access to property which is rubbish as we have a huge drive that hasn't been blocked all day, there is a post office within 1 minute walk from my house so why would they not leave it there? So disappointing for my son who's birthday has now gone so this will now arrive far too late!”

Helpful Report

Posted 10 years ago

“This was not was I was expecting, flower seeds, cheese making kit, popcorn and a false is not worth £35 and definately nothing my mum would want for Mother's Day! This was meant to help me by being a surprise and something that is for those who are stuck on what to get, well now I'm running round trying to find something since this is not what I want at all :(”

Helpful Report

Posted 10 years ago

“very disappointed with the company, the virtual head set that i brought as a gift was mis sold to me, the packaging stated that the apps where downloadable from apple, android and windows phone. They're not. The windows phone apps didn't work at all, and as for firebox admitting to there mistake there wasn't much said. No apology and submissive to say that they had packaged a product wrongly when in clear writing it stated on the box!. won't be buying from here again!.”

Helpful Report

Posted 10 years ago

“Never received item”

Helpful Report

Posted 10 years ago

“Dust got on the sticky side so had to throw away, waste of £18”

Helpful Report

Posted 10 years ago

“They sent me the wrong item. I ordered choclate and recived vodka.”

Helpful Report

Posted 10 years ago

“I have previously received very good service from Firebox, so when a delivery was dispatched late, I decided to give them another chance and place a second order a few days later (it still said they could deliver in time for Christmas). This was a poor and misguided decision on my part. I now have £120 worth of gifts sitting in an empty office in Milton Keynes and another £100 on its way to my parents’ house in London. I assume this will be delivered sometime in the New Year.”

Helpful Report

Posted 10 years ago

“Firebox has asked me to complete this feedback. It's been over two weeks and I still haven't received the items ordered. Think will have to return and get a refund - if they're ever delivered!”

Helpful Report

Posted 10 years ago

“This is my first experience of Firebox, having ordered the Walking Dead Monopoly set from their very professional looking spread in a national newspaper. I paid by credit card, received a confirmatory e-mail stating my order had been dispatched and with a Yodel tracking number on the 10th December. By the 18th of December I still had not received it, (having already been charged for the item) and contacted Yodel. They informed me that they had received the paperwork for my item, hence they had a tracking number, yet it appears that Firebox have not sent them the item for them to dispatch to me. So, Firebox have my money, I do not have my Monopoly set. As a first time customer, I am very disappointed and unless they can resolve this quickly, I will be a last time customer. On the basis of this experience, I would not recommend them to anyone. This of course may change, should I receive the product I ordered and paid for.”

Helpful Report

Posted 10 years ago

“I've been waiting for two weeks to have my parcel delivered because Firebox left the first line of my address off the parcel. When I contacted them they just said Yodel was having a few delays. If Firebox spent 10 seconds looking at the tracking they would have identified the problem. Last time I buy from Firebox”

Helpful Report

Posted 10 years ago

Firebox is rated 4.4 based on 4,736 reviews