Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,721 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,721 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The handling of this transaction by Firefox certainly involved misleading and deceptive conduct and might amount to fraud. I have from Firefox confirmation of receipt of order on 14 December AND confirmation of DISPATCH via Yodel on 15 December complete with a consignment number and tracking number as well as an estimated date of delivery being 19/20 th December. When the item did not appear I contacted Yodel who told me that whilst the consignment number had been raised, the item was not available for collection !!. I then contacted the UK phone number provided by Firefox to be told that THE ITEM WAS NOT IN STOCK AND HAD NOT BEEN WHEN I PLACED THE ORDER!!!. Had I been advised that the item was not in stock (the contrary advice was provided) I would not have placed the order and would have shopped elsewhere particularly as this was a Christmas gift. By the time I finally established that the iteM would not be arriving it was too late to arrange alternative purchase.”

Helpful Report

Posted 8 years ago

Hey Jon, Thanks for getting in touch, so sorry to hear about the issues with this order. It is a really a shame this happened, we've really let you down. We're always looking to improve our service every single day, so we really value the time you've taken to right this detailed review. We can see that this has already been refunded for you, but we'd just like to apologise again for the awful experience. Have a great day. Firebox Team

Posted 8 years ago

“I ordered a personalised pillow for my wife's bday. It did arrive on time... but it was NOT what I paid for. Different words than the ones I asked for. I asked for a replacement. ... they said to me it's on the way. ... but I haven't got any confirmation in over 3 days..... so.... yeah! Good luck if you decide buying anything in firebox.com btw.... the occasion and surprise was ruined .thanks firebox”

Helpful Report

Posted 9 years ago

“Terrible bunch to do do business with , poor product and the very worst arrogant client service ever encounted, DONT BOTHER”

Helpful Report

Posted 9 years ago

“I received my package 3 weeks after I ordered it - it was supposed to be a Christmas gift! I am very disappointed!”

Helpful Report

Posted 9 years ago

“I still have not received my order!!!”

Helpful Report

Posted 9 years ago

“I ordered on December 4th and it didn't make it here by the day after Christmas. Now I have to mail it to NYC. If you miss Christmas (and I was even wiling to wait for a day after) it really ruins the impact of the gift. Also, no information was given for shipping time, and I was specifically told I couldn't cancel my order so I just had to hope. You didn't even provide a way to track. I never would have ordered from you if I had known your shipping practices were so shoddy. You failed to deliver. Literally. I will still mail the box (and take on that extra cost)...but I will not be ordering from you again because your shipping is not reliable.”

Helpful Report

Posted 9 years ago

“Didn't receive my order, no tracking numbers, and slow communication.”

Helpful Report

Posted 9 years ago

“Ordered the book on the Friday before Xmas thinking a week would be plenty of time for it to arrive as it was for a Xmas present, and it finally arrived on Mon 4 Jan. Pathetic!!!!!!!!!!”

Helpful Report

Posted 9 years ago

“Complete waste of money as it is impossible to fit the HyperLip into the mouth as it is far too large. The item is made of hard plastic and offers no flexibility of movement whatsoever. Not one member of my family/friends has been able to use it. I bought two of these HyperLips as Christmas presents and they turned out to be expensive disappointing gifts.”

Helpful Report

Posted 9 years ago

“Certainly a surprise indeed. £30 of rubbish, nothing good to say and definitely wont be back. The only good thing was the box it came in. A surprise mystery box for foodies! Your having a laugh surely. If there was a box lower the ratings list it would get my tick. If your thinking of buying, don't!!”

Helpful Report

Posted 9 years ago

“Goods ordered from Firebox never arrived so my experience could hardly be worse. I won't use them again.”

Helpful Report

Posted 9 years ago

“Items where not sent in time for Christmas...Suggested 18th December. Email suggested that only two of the Six items had been sent, but still not yet received (29th December) Overall Poor!”

Helpful Report

Posted 9 years ago

“The box arrived and one of the books I bought was crammed in with the corners folded up. When I took it out the book looked like it was years old. Awful service. It was so obviously too big to fit but apparently they're too cheap to use a slightly bigger box.”

Helpful Report

Posted 9 years ago

“Product was awful and not worth the money”

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Posted 9 years ago

“Ordered three grip strips on the 2nd December , plenty of time for Xmas . Received email two days later stating they are out of stock???? and they would be in on the 11th. I then "emailed them again " in the 15th as they still hadn't arrived to be told pathetically that they had a glitch in their system and would not have stock in until January. Angry doesn't even sum up how I feel right now. !!!”

Helpful Report

Posted 9 years ago

“Basically the MOPET ROBOT MOP didn't even work!!!!!!!! Waste of money... Thanks for the amazing gift Adam.”

Helpful Report

Posted 9 years ago

“The whole buying process was a zinch but when things got passed to Yodel to deliver was where things started going wrong. 1 attempted delivery and when I attempted to redeliver the package it wouldn't allow me stating the the package was with the courier..this was days after the 1st attempt so they never bothered to update the actual status of my package. Constant emails and tweets fell on deaf ears and then when I'd pretty much given up hope I see my package at my front door..lying out for the world to see..contrary to what firebox says that all packages must be signed..so yeah never ordering from Firebox until they change delivery company.”

Helpful Report

Posted 9 years ago

“Products were fine, order process was fine. Delivery was a total nightmare! Never again will I order from this company after the service received from the delivery company. It's a shame as I had already recommended the site to friends then had to go back to them and tell them it's not worth the hassle.”

Helpful Report

Posted 9 years ago

“Ordered product on 26 Nov. Two weeks later it didn't arrive so contacted Firebox to be told there is a problem with their warehouse. They then re-ordered, only to contact me later that day to say it was out of stock. Absolute shambles - would strongly advise against using Firebox.”

Helpful Report

Posted 9 years ago

“I think the picture of the wine handbag is totally mis- represented, I will not be able to give it as a gift and the worse part is I have wasted 29.99. I will not be buying from you again.”

Helpful Report

Posted 9 years ago

Firebox is rated 4.4 based on 4,721 reviews