Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,742 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,742 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I cannot express enough that this is not for the faint hearted or kids! Video has A LOT of expletives but figured this is the best way to show how hot it is! 🤣”

Helpful Report

Posted 5 years ago

Hi Janine, Thanks for taking the time to review and rate Firebox - you legend! Cheers, Firebox

Posted 5 years ago

“BEST CUSTOMER SERVICE! I contact customer services when an item I had ordered had a bit of a stain on due to ink transfer from the tag. It was a Christmas gift so wouldn’t have time to send back and get a new one (my bad for ordering so late) Crystal 💎 was so so helpful and even made me laugh which was so nice! She even gave me options on how we were going to resolve the issue and even tips on getting rid of the stain! Easily best customer services and she definitely deserves a drink or two 😉”

Helpful Report

Posted 5 years ago

Hi Megan, Thanks for taking the time to review and rate Firebox - you legend! We're glad you reached out to our team, so they could work their magic and sort it out for you. We hope you love the goodies! Take care, The Team at Firebox

Posted 5 years ago

“BEST GIFT EVER I LOVE IT”

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Posted 5 years ago

Hi Chloe, Thanks for taking the time to review and rate Firebox - you legend! Cheers The Team at Firebox

Posted 5 years ago

“absolutely stunning! have wanted one of these for years but were always put off by the price - but once our eldest developed a serious interest in astronomy we decided it might be worth a punt - and oh boy was it worth the money! just incredible...”

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Posted 5 years ago

Hi Matt, Thanks for taking the time to review and rate Firebox - you legend! Take care, The Team at Firebox

Posted 5 years ago

“ANDREW is extremely nice and helpful!”

Helpful Report

Posted 5 years ago

Hi Mike, Thanks for taking the time to review and rate Firebox - you legend! We hope you love the goodies! Take care, The Team at Firebox

Posted 5 years ago

“Love shopping at Firebox: such creative, fun & unique gifts for all! Truly Amazing Customer Service!!! Childe has been an absolute rockstar ✨ helping resolve a shippping glitche we encountered. Childe was the best!!!”

Helpful Report

Posted 5 years ago

Hello Kristen, Thanks for taking the time to review and rate Firebox - you legend! We're glad you reached out to our team, so they could work their magic and sort it out for you. We hope you love the goodies! Take care, The Team at Firebox

Posted 5 years ago

“Had a query regarding the pillow I bought as I had forgotten to upload a photo on one side, so it just came one-sided rather than two. Emailed and got a response back so quick- unexpected as it is Christmas and I know staff are busy- but Andrew got back to me straight away and sorted my queries. Can’t wait to give this ridiculous gift tomorrow it looks hilarious 😂 Thank you Andrew for your very pleasant, cool and efficient service. Aoife”

Helpful Report

Posted 5 years ago

Hi Aoife, Thanks for taking the time to review and rate Firebox - you legend! We're glad you reached out to our team, so they could work their magic and sort it out for you. We hope you love the goodies! Take care, The Team at Firebox

Posted 5 years ago

“Placed order knowing it would be delivered after Christmas only to have it turn up on Christmas Eve! Excellent fast service and love the zapper. Highly recommend and will buy from them again.”

Helpful Report

Posted 5 years ago

Hi stranger, Thanks for taking the time to review and rate Firebox - you legend! We're glad you reached out to our team, so they could work their magic and sort it out for you. We hope you love the goodies! Take care, The Team at Firebox

Posted 5 years ago

“I contacted via WhatsApp for a failed delivery, and was attended by Childe, who was quick, to the point, polite and friendly. The issue with my order appears to be resolved (turned out to be a typo in postcode), and it was quick and painless. As ever, Firebox continues to be some of the most pleasant customer service experience I've encountered on the market.”

Helpful Report

Posted 5 years ago

Hi J, Thanks for taking the time to review and rate Firebox - you legend! We're glad you reached out to our team, so they could work their magic and sort it out for you. We hope you love the goodies! Take care, The Team at Firebox

Posted 5 years ago

“Amazing customer service after I accidentally ordered 2 of the same item! Super quick delivery with clear tracking. Great great service and presents arrived in time for Xmas! Highly recommend”

Helpful Report

Posted 5 years ago

Hey hey Lucy! Thanks for taking the time to review and rate Firebox - you legend! We're glad you reached out to our team, so they could work their magic and sort it out for you. We hope you love the goodies! Take care, The Team at Firebox

Posted 5 years ago

“My order didn’t arrive however I got through to customer services via WhatsApp and they replied almost straight away, the customer service rep - childe - was extremely helpful and has requested the item to be resent, such an easy and hassle free Process. Many thanks 🙏🏻”

Helpful Report

Posted 5 years ago

“Great products and fantastic customer service. I was helped by Crystal who was lovely and went above and beyond.”

Helpful Report

Posted 5 years ago

Hi RH, Thanks for taking the time to review and rate Firebox - you legend! We're glad you reached out to our team, so they could work their magic and sort it out for you. We hope you love the goodies! Take care, The Team at Firebox

Posted 5 years ago

“Customer service is super!”

Helpful Report

Posted 5 years ago

Hi stranger, Thanks for taking the time to review and rate Firebox - you legend! We hope you love the goodies! Take care, The Team at Firebox

Posted 5 years ago

“Annabelle was lovely and reassured all my worries!”

Helpful Report

Posted 5 years ago

Hi Catriona, Thanks for taking the time to review and rate Firebox - you legend! We're glad you reached out to our team, so they could work their magic and reassure you. We hope you love the goodies! Take care, The Team at Firebox

Posted 5 years ago

“Shaneen was really helpful and sorted my query immediately. They were incredibly helpful, polite and friendly. 11/10.”

Helpful Report

Posted 5 years ago

Hey there Frankie! Thanks for taking the time to review and rate Firebox - you legend! We're glad you reached out to our team, so they could work their magic and sort it out for you. We hope you love the goodies! Take care, The Team at Firebox

Posted 5 years ago

“Great selection of unique gift ideas, always find inspiration for presents, especially around Christmas. When I did have a problem with a personalised item it was resolved quickly and efficiently. Andrew went above and beyond to help me with the problem. 100% would recommend :D”

Helpful Report

Posted 5 years ago

Hi Connie, Thanks for taking the time to review and rate Firebox - you legend! We're glad you reached out to our team, so they could work their magic and sort it out for you. We hope you love the goodies! Take care, The Team at Firebox

Posted 5 years ago

“Love it, Amazing quality, really quick shipping and delivery. And Brilliant customer service !”

Helpful Report

Posted 5 years ago

Hi friend, Thanks for taking the time to review and rate Firebox - you legend! We're glad you reached out to our team, so they could work their magic and sort it out for you. We are glad you love the goodies! Take care, The Team at Firebox

Posted 5 years ago

“Unfortunately, I had an order arrive with a broken item. I contacted customer service and Andrew got back to me very quickly. He apologised for my issue and arranged for a replacement item to be sent out without hesitation or charge. The item was received a few days later in perfect condition. Not bad in the run up to Christmas and considering the impact of COVID on deliveries in general. I would highly recommend Firefox. The items that I ordered are excellent quality. My issue was something that just happens and not down to poor quality, nobody’s fault really. The manner in which Andrew communicated with me and rectified my issue was flawless.”

Helpful Report

Posted 5 years ago

Hi Dave, Thanks for taking the time to review and rate Firebox. We're glad you reached out to our team, so they could work their magic and sort it out for you. We hope you love the goodies! Take care, The Team at Firebox

Posted 5 years ago

“I had ordered a personalised cushion, it had been sent as I had been provided with the tracking number but appeared to have been lost by Royal Mail. I contacted firebox and was issued with a refund for postage and the option for a refund for the actual product, however I asked if they could resend the item rather than process the refund. They agreed to this and it was received within 3 working days. Excellent customer service!”

Helpful Report

Posted 5 years ago

Hi Olivia, Thanks for taking the time to review and rate Firebox - you legend! We're glad you reached out to our team, so they could work their magic and sort it out for you. We hope you love the Mushions! Take care, The Team at Firebox

Posted 5 years ago

“I ordered a few items from firebox and unfortunatley one didnt arrive. Andrew couldnt have been more helpful and had a replacement order sent to me straight away. Really helpful, positive service where nothing was too much to ask. All communication was answered to promptly as well as professionally :)”

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Posted 5 years ago

Hi Lexi, Thanks for taking the time to review and rate Firebox - you gem! We're glad you reached out to our team, so they could work their magic and sort it out for you. We hope you love the goodies! Take care, The Team at Firebox

Posted 5 years ago

Firebox is rated 4.4 based on 4,742 reviews