Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,740 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,740 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shopping with FIREBOX is always fantastic from the fab descriptions, the ease of shopping online and their fast,efficent delivery(with surprise packet of sweets) makes this the go to place for something a little bit out of the ordinary!”

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Posted 10 years ago

“Really excellent service and nice sense of humour!! Could not ask for more from any shop!”

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Posted 10 years ago

“Came quickly, all items as described and even got a pack of rainbow drops thrown in! Very impressed”

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Posted 10 years ago

“awesome Firebox... thank you for helping bring my own personality out in your gift selection... always like to be a little 'off the wall'!”

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Posted 10 years ago

“Brilliant company, delivered on time (if not before), packaged well. And funny! What more could you want?”

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Posted 10 years ago

“Always a good company to deal with - thank you will be back”

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Posted 10 years ago

“The product was delivered exactly when it was expected, the look was really great, I'd definitely recommend it to everyone!”

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Posted 10 years ago

“Great, always brilliant service from these guys. No complaints from me!”

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Posted 10 years ago

“Fab products as always. Excellent prompt service as always. Happy 16yr old Birthday girl! ????”

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Posted 10 years ago

“Super fast, super service, nice emal confirmations... the only thing missing was a couple of rainbow butterflies coming up from the packet... but that is ok... for now.”

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Posted 10 years ago

“Great communication throughout - made to feel like a valued customer, which is rare these days....loved the added humour too ????”

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Posted 10 years ago

“Love the website!!!!!!- very human/personal touch and i love the humour they use to describe things (a lot of witty banter) :). Could easily be made bankrupt on this site with all the cool stuff they have to offer. Definitely the best website around for cool and unique gift ideas. Never any problems too and would seriously recommend to everyone”

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Posted 10 years ago

“Excellent, I found the emails hilarious and the fast service and quality products even better! Will definitely recommend to everyone”

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Posted 10 years ago

““What a fantastic company. It's so refreshing to see such a varied collection of unique items which are fun, interesting and useful! I love the attention to detail and quirky style of their emails too; they've really thought of a way to add a touch of sparkle to every stage of shopping. Bravo for ingenious individuality!””

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Posted 10 years ago

“The product has yet to arrive due to a courier problem, but I want to award 5-stars to the Firebox customer service team who noticed the problem before I did and immediately sorted it out. No mess, no fuss, no problem for me. Excellent service. PS, I assume the goods will be great too, they always have been.”

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Posted 10 years ago

“Fantastic as always, I love buying gifts from you guys and your always my first stop for Xmas and birthdays. There's just no other place that I've found that has such a huge range of weird and wonderful stuff, plus the delivery is always super quick. Recommend, recommend, recommend!”

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Posted 10 years ago

““So delighted to have found this site....for personal purchases & for gift ideas. I fact, I log in sometimes just to read the quips!””

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Posted 10 years ago

“I just live your approach to communications it's just fab!”

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Posted 10 years ago

“Firebox is a brilliant website, really colorful and very easy to navigate and find the type of gift you would like. it has so many different types of gifts available too, We ordered the glass of milk night light and my daughter loves it, it came very well packaged and in an undamaged box. Very happy customer and we will definitely be ordering again. Thank You Firebox xx”

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Posted 10 years ago

“Fantastic concept. Lots of mad products in one place ! The go to place for unusual gifts.”

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Posted 10 years ago

Firebox is rated 4.4 based on 4,740 reviews