Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,721 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,721 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

Write Your review

Tell us how Firebox made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely light. Bought for granddaughters bath-time (under supervision) she loves it.”

Helpful Report

Posted 3 years ago

“Great product, lightening-speed delivery, cool packaging. Really impressed. Thank you.”

Helpful Report

Posted 3 years ago

“Great service, quick delivery, excellent item”

Helpful Report

Posted 3 years ago

“Fast delivery. Easy to order.”

Helpful Report

Posted 3 years ago

“All items purchased were very well rated”

Helpful Report

Posted 3 years ago

“I loved the F***ing Strong Coffee and Margo says thanks for the box.”

Helpful Report

Posted 3 years ago

“good communication when i had a problem, thank you”

Helpful Report

Posted 3 years ago

“My order was delivered by the next day. Product is well presented.”

Helpful Report

Posted 3 years ago

“Speedy delivery and all products ordered are as described and bring much joy to all recipients (most of what I ordered were gifts for pals) I always recommend Firebox as it's great for unique and quirky gifts!”

Helpful Report

Posted 3 years ago

“Great thanks”

Helpful Report

Posted 3 years ago

“I couldn't get the product due to the greek customs. The team of Firebox were super helpful ... the communication were extremely smooth and easy and they refunded me in no time :) will be placing my next order very soon”

Helpful Report

Posted 3 years ago

Hi Yazan, thank you so much for taking the time to review us - we appreciate it. We would like to sincerely apologize for the bad process with your order. Normally it should not be possible for you to order alcohol abroad, but obviously, there was an error in the web store. We hope that our customer service was able to solve the problem with you and that the solution with a refund in full is also to your satisfaction. We would be happy if you continue to be loyal to us and we can welcome you back as a customer during the year. All the best Firebox

Posted 3 years ago

“Clear communication, quick delivery to Holland, package nicely wrapped. My daughter really loves her Astro Tayto!”

Helpful Report

Posted 3 years ago

“Order arrived 24 hours after ordering. Fab service as always!”

Helpful Report

Posted 3 years ago

“Ordered & got the product the day after”

Helpful Report

Posted 3 years ago

“A goofy and silly website to buy absolutely raunchy, fun or otherwise amazing gifts on. I highly recommend it to anyone out there looking for something different to buy your mom, dad, family or loved ones.”

Helpful Report

Posted 3 years ago

“Very pleased with my purchase. They really took into account the pictures and summary I sent and matched them well with the lego. I would definitely recommend getting as a gift as it’s fun and personal”

Helpful Report

Posted 3 years ago

“No complaints”

Helpful Report

Posted 3 years ago

“Bought Mystery boxes as Xmas presents and they were a nice surprise my sons loved them”

Helpful Report

Posted 3 years ago

“Order confirmation received immediately, package dispatched in good time, perfect service.”

Helpful Report

Posted 3 years ago

“I have been ordering from the website for years and have never had any issues at all. Always extremely fast delivery and brilliant products.”

Helpful Report

Posted 3 years ago

Firebox is rated 4.4 based on 4,721 reviews