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Firebox Reviews

4.4 Rating 4,533 Reviews

87 %

of reviewers recommend Firebox

Company Reviews

Product Reviews

4.4

Based on 4,533 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Firebox 5 star review on 20th April 2022

Firebox 5 star review on 11th February 2022

Firebox 5 star review on 21st January 2022

Firebox 5 star review on 24th December 2021

Firebox 5 star review on 23rd December 2021

Firebox 5 star review on 14th October 2021

Joanne Musgrave

17

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Much like other reviewers here I placed an order last week and have received no shipping confirmation, the tracking information says nothing, and I've tried getting in touch multiple times through the contact form, email and WhatsApp to no avail. This order was for a birthday gift for this weekend so I'm really disappointed that it's not arrived in the stated delivery window and that nobody can seem to respond to queries. Appreciate it's a busy time of year but this is really poor.”

Posted 4 months ago

“Ordered via Topcashback, cashback declined, wouldn't used firebox again.”

Posted 4 months ago

“paid for next day delivery two days later still waiting,no replies to 2 emails.terrible company.first time i have used them and the last.would reccomend anyone considering to order from them,DONT !!!”

Posted 4 months ago

“Great high quality product with speedy delivery! Smooth”

Posted 4 months ago

“Great unusual products that were delivered quickly. Bought as gifts. Very pleased. Thank you!”

Posted 4 months ago

“Hoping that I can get an update on my order placed on the 10th Dec and acknowledge by email but no update to say it’s processed or if shipped yet either by email or on website”

Posted 4 months ago

“great service, parcel delivered in specified time”

Posted 4 months ago

“Great service,but seemed to be a cheapy glass,but overall good”

Posted 4 months ago

“After being sent the wrong item, the right one was sent out to replace it.”

Posted 4 months ago

“Always a straightforward transaction. Choose items, pay, sit back & wait a few days.. - goodies arrive”

Posted 4 months ago

“Those stressticles were bigger than i anticipated i opened the box so i can remember to wrap both items as they are presents for my best friend for xmas. I cackled so hard when i pulled the stressticles out 🤣🤣🤣🤣🤣🤣 i cant wait for her to unwrap it in front of her family they will love it cos one year they all got gag gifts for each other and turns out everyone got a blow up doll so its appropriate 🤣🤣🤣 Shes obsessed with the titanic too and as far as i know doesnt have this book however even if she does she will still be happy she has 3 of the necklaces now and she wants to theme her bedroom with titanic stuff so it'll fit right in. Plus even if she never cooks anything from it theres still beautiful photos in it”

Posted 4 months ago

“Ordered over 2 weeks ago and have received no communication regarding when I should expect the order. I have messaged multiple times asking for an update but have received no reply. I have never experienced such poor customer services and am doubting that I will receive the order before Xmas. I will not be using Firebox again which is a shame as I do like the products on offer.”

Posted 4 months ago

“Can’t get my delivery from them tried emailing multiple times used WhatsApp also, and used online form. Can’t get a answer from them any help??”

Posted 4 months ago

“Lovely product, quick delivery”

Posted 4 months ago

“Fab gifts ,speedy delivery”

Posted 4 months ago

“Really happy with this gift. Excellent service and delivered on time. Thank you”

Posted 4 months ago

“Delivery was poor - waited over 3 days whilst the item was “out for delivery”. When it arrived, it was someone else’s order so no good to me.”

Posted 4 months ago

“Easy to order- fast delivery and no problems whatsoever- excellent!”

Posted 4 months ago

“Nice little item, delivered promptly, well packaged”

Posted 4 months ago

“Doesn't deserve even 1 star no answers to my e mails parcel still no sign of my parcel still at yodel bay since scanned on 2dec. So annoyed Dec 12 e mail from firebox apologising confirming yodel lost my parcel asking if I wanted refund or sending another order. Requested another order providing it can be delivered before Christmas. 2 stars as they have finally answered my emails”

Posted 4 months ago

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Firebox is rated 4.4 based on 4,533 reviews