Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,725 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,725 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really happy would recommend and will be using again ...”

Helpful Report

Posted 10 months ago

“Good website. Good communication. Good delivery.”

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Posted 10 months ago

“Quick delivery, delighted with product, bought as a stocking filler, great service.”

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Posted 10 months ago

“Great choice of items and gift ideas”

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Posted 10 months ago

“Purchased this item as a funny and unique little xmas "wrap up" for my adult son. It's so cute and I know he'll laugh and also love it. The item is exactly as shown on the website photo and delivered within the dates given on order. Very happy with the ordering process, the product and delivery.”

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Posted 10 months ago

“Super quick delivery, items as described”

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Posted 10 months ago

“Order arrived so quickly and was great quality, used firebox before and will use again.”

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Posted 10 months ago

“Good items and good service”

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Posted 10 months ago

“Quick service, fully informed on product and order . To be recommended.”

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Posted 10 months ago

“Price was excellent, delivery was fast.”

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Posted 10 months ago

“Great unusual products, good online descriptions with customer feedback, delivery fast and packaged well. Can't go wrong 👍”

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Posted 10 months ago

“Whilst the product is good - my experience of using Firebox this time around was poor. The packaging on the gift was inadequate and so it arrived pretty much unwrapped and unfortunately the person the gift was intended for took the delivery, completely spoiling their Christmas surprise. I contacted Customer Service at Firebox who responded flippantly, trying to keep the company "style" of replying in humour and using little more than a "cut and paste" response having clearly not read my complaint properly. When you're making a complaint, this is inappropriate and only served to make me even more annoyed. I will not be returning to Firebox.”

Helpful Report

Posted 10 months ago

Hi there, We can't thank you enough for honestly sharing your experience and we're again sorry the delivery packaging was damaged in transit. We worked with you to ensure the item wasn't also damaged (it wasn't gift wrapped) as via our company promise we send a replacement right away and not return the damaged item. Delivery package damages are common so thankfully you confirmed only the delivery packaging was damaged and the item was not damaged. Again, we're sorry the delivery packaging was damaged in transit and we're here if there's anything else we can do.

Posted 9 months ago

“Package nowhere to be seen Tracking link not working Getting a bit close for comfort pre Xmas firebox”

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Posted 10 months ago

Hi there, We can't thank you enough for honestly sharing your experience and we're sorry for the delays over the holidays! For these personalized items, we estimated 7 working days for personalized orders to be fulfilled, though slight delays in production can happen occasionally. We're sorry this one arrived after our original estimate. If there are any further questions, please reach out as we'd love to help.

Posted 9 months ago

“Unfortunately lack of communication about my order. Order was delayed but I wasn’t informed. I then was told i would be emailed when it was shipped out. I wasn’t. I’ve waited 3 weeks for my order with no communication to say it was delayed which would have been really appreciated.”

Helpful Report

Posted 10 months ago

Hi there, We can't thank you enough for honestly sharing your experience and we're sorry for the delays over the holidays! For these personalized items, we estimated 7 working days for personalized orders to be fulfilled, though slight delays in production can happen occasionally. We're sorry these delivery delays weren't communicated and this one arrived after our original estimate. If there are any further questions, please reach out as we'd love to help.

Posted 9 months ago

“Very quick service and delivery”

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Posted 11 months ago

“Excellent customer service”

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Posted 11 months ago

“Didn't receive”

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Posted 11 months ago

Hi there, We can't thank you enough for honestly sharing your experience and we're sorry this arrived later than expected! Being the original address was incorrect it took longer than expected to ship this order correctly. After you confirmed the new address, the delivery arrived shortly afterwards. If there are any further questions, please reach out as we'd love to help.

Posted 9 months ago

“Very quick delivery.”

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Posted 11 months ago

“Quick service, everything seems fine (gifting)”

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Posted 11 months ago

“Love the choices of gifts to buy. Very easy to order and delivers on time🤩”

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Posted 11 months ago

Firebox is rated 4.4 based on 4,725 reviews