F.Hinds Reviews

Name: F.Hinds
Address: 24 Park Road, 24 Park Road, Uxbridge
Rating: 4.87

4.9 Rating 62,278 Reviews

98 %

of reviewers recommend F.Hinds

4.9

Based on 62,278 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About F.Hinds:

Independent and family-run, right from the start.

Ever since George Henry Hinds opened our first store in 1856, we’ve built our reputation on family values.

Now run by the sixth generation of Hinds members, we have over 1,000 incredible staff across 118 stores and our Uxbridge HQ. They may not all share the Hinds name, but they’re all part of the family. And that family feel is what makes the service we offer you so personal.

From diamonds to gemstones, gold to silver, watches to clocks and gifts to collectibles – we’ve been offering high-quality jewellery at affordable prices for nearly 170 years.

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F.Hinds 5 star review on 20th April 2026

3097

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good selection of items competitively priced. Friendly staff.”

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Posted 2 years ago

“I purchased a pair of earrings some months ago and the back clips kept coming off. I stopped wearing the earrings as I was concerned that I would lose them. I returned to the shop to see if there was a problem with them. The assistant was so helpful and explained that the clips at the back could become loose, and that could have been the problem as she could not see anything wrong with the stem of the earrings. She suggested that I purchase locking earring backs (a pack of 4 costs £11.99), which I did. Her manner, attitude and patience is to be commended - excellent customer service. However, I feel that if the backs of stud earrings can become loose over time and cause the earrings to be lost, would it be better to sell the earrings with a lockable back when they are purchased?”

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(Dunstable) - Posted 2 years ago

“The lady in the shop welcomed me with a lovely smile making me feel at ease and comfortable, she was very efficient and kind, providing a great customer service experience.”

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(Reading) - Posted 2 years ago

“Staff were very friendly and helpful.”

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(Bracknell) - Posted 2 years ago

“Very friendly staff and helpful”

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(Worthing) - Posted 2 years ago

“First class service today.”

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(Trowbridge) - Posted 2 years ago

“Receipt No. 8367 This purchase was an additional gift to my wife to celebrate our 50th wedding anniversary. Once the item was chosen assistant asked we we would like a presentation bag and thinking this would be free we agreed. At no point was a charge mentioned or indicated. Offered a single payment to repair or replace damaged or unrepairable items as long as returned to this shop, I agreed to subscribe to. I thought that this was an agreement directly with Hinds. Once my personal information was entered into your computer system £150 87 payment was requested. At this time my wife re-entered the shop to find out why the delay. We both queried this sum as not adding up to the amount expected. The cost of the presentation bag was then confirmed. I would now ask for a refund on this item and the now-known insurance policy as this was not fully explained that this was an insurance policy. We frequented your outlet regularly when served by Dawn but on this occasion, the pleasure of this purchase seemed diminished and diluted. Later that afternoon I mentioned that I had been asked if we traveled by bus or car. It felt as if we had been taken for 2nd class customers. I would also ask that my personal information be deleted from your computer system. I look forward to your reply with interest. G.C. Catchpole”

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(Clacton-on-Sea) - Posted 2 years ago

“Efficient, friendly and helpful”

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(Hastings) - Posted 2 years ago

“The lady who served me was so helpful and lovely. She was new there so she was taking her time understandably, while also being so polite and friendly in the process. Also, the lady who helped with getting the links I needed removing from the watch I purchased. She was also very friendly and helpful. I have nothing bad to say, I will recommend this particular store (Horsham, West Sussex) to my family.”

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(Horsham) - Posted 2 years ago

“Very helpful lady in the shop”

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Posted 2 years ago

“Great customer service from the time I walked in till the time I walked out. I was happy with how everything was handed! Truly amazing!”

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(Bracknell) - Posted 2 years ago

“F Hinds no matter what branch I’ve been to is always smooth and easy to find such a variety of beautiful and good quality jewellery for reasonable prices and friendly customer service that provide knowledge about the products as well as how to look after theme”

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(Wellingborough) - Posted 2 years ago

“Awesome experience.”

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(Stockton-on-Tees) - Posted 2 years ago

“Excellent customer care by both staff members - cheerful, pleasant manner & helpful.”

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(Trowbridge) - Posted 2 years ago

“Very good”

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(Hounslow) - Posted 2 years ago

“Quality Service and found the atmosphere very pleasant . Competitive prices compared to other competitors”

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(Peterborough) - Posted 2 years ago

“Very helpful and knowledgeable staff”

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(Waltham Cross) - Posted 2 years ago

“Polite efficient staff, shop tidy and we’ll presented”

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(Dover) - Posted 2 years ago

“The service was very good polite and professional what more can I say”

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(Berkshire) - Posted 2 years ago

“I didn't catch her name but I bought a St Christopher necklace at around 17.30 in your Basingstoke store 18/10. The lady that helped me was incredibly pleasant and helpful! She is a credit to your store!”

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(Basingstoke) - Posted 2 years ago

F.Hinds is rated 4.9 based on 62,278 reviews