“Great service and efficient ticket purchase. Also, fast and effective chat via the app with good communication and information regarding enquiry. Thank you.”
“Helped me access ticket for my carer, as I am a wheelchair user with quite high care needs. Very prompt replies with good information and step by step guide to discount voucher applicable.”
“I made an error with the date when I booked, I was panicking that I would not be able to to change the date, but I emailed Fever and they were so very helpful, they cancelled the original tickets and sent me a voucher to book the correct date! Thankfully”
“Fantastic customer service.
Very helpful when I needed to change the date as well as being patient when I messed up using the voucher they provided.
I’m very impressed will use Fever again.
Many thanks Irene”
“Venue not close to a tube station, and not easy to find. Staff good, experience good, best thing for me was the VR experience into Monet's world. Loved it! I need a refund of one ticket out of 5 as one person could not attend due to a medical emergency - my query is being looked at and I am waiting for a further response in this matter.”
“Booked the wrong time for our tickets. Maria on Chat on the app cancelled within few minutes and I was able to rebook. Quick and efficient. Thank you”
“I had to change my ticket for another day and I was surprised how quickly they responded. Within an hour my original ticket was cancelled and was sent a voucher of the same value to rebook for another day.”
“I needed to change the date of a ticket I ordered and I got a fast response and the person gave me really clear guidance on how I could do this. Really smooth process”
“Laura Lillo, agent @Fever was absolutely brilliant and provided and excellent customer service. Resolution to our issue was promptly provided. Thank you, Fever, for this faff free experience.”
“The customer service I received before making the purchase, was one of a kind. The fever team have gone above and beyond on their accessibility and helping me throughout my experience. I had some trouble with my navigation and transport getting to the venue, that I missed my 6:30 booking. Luckily they had a few spots left and places that I could be, and I was put close to where I had initially booked. The venue staff and the security were very kind and accommodating. The show was outstanding and an exceptional evening, I would highly recommend not to listen to any reviews or videos before seeing the London Quartet group. One of a kind experience, delivered with high standard. Exceptional - thank you.”
