“***BE CAREFUL!!*** App is used to order tickets for several different events but they have numerous complaints and issues regarding ppl losing their money and not being able to actually see the event. (You can see multiple complaints on the BBB website). I also paid $140 for 2 tickets to an event we couldn't make it to because our family got covid but Fever would not reschedule or refund anything due to their "Terms". They just didn't care. Pls go check out complaints before purchasing. Thx”
“I had massive issues with the Fever App but it was my fault as I did not know how to use it properly. In the end I called them for assistance as I just could not work the App. Marriana and Luis were fantastic, extremely helpful and had my problems sorted immediately with the best kindness I have received from a person at the other end of an email or line. Would have no issues in using Fever again.”
“They offered me a voucher and a voucher is not valid. I've asked for help several times by e-mail and chat. They always say they will solve it. One week later, still waiting on a reply.”
“I had to reschedule the HP Forbidden Forest experience with less than 24 hours notice. Response was prompt and helpful, couldn’t be happier with the customer service. Would definitely recommend using this company again!”
“I purchased 3 tickets for the 'Candlelight: The Best of Joe Hisaishi' event and gave it as a gift to my mother and partner. We drove 45 minutes to the event and there was no parking on the premises, so we had to park 2 blocks away from the venue. Upon our arrival, the security guard refused our entrance because we were 5 minutes late. I let them know that I'm pregnant and my foot is sprained, so it took me longer to walk from my vehicle to the event. They said no apologies for the inconvenience and hand out business cards with a scan code and their customer service telefone number and informed us to call and request a refund. I've asked and confirmed with the receptionist, ticket holder and security guard if we would be able to get a refund and the three tickets, and they all confirmed and said 'yes, just contact our customer service and request your refund'. I've phoned the customer service shortly after and the lady on the phone requested my information and promised to callback within 2 hours to confirm the refund transaction, but she never did. The same day, after 3 hours, I’ve received a short email stating that they would not be able to process my refund because of 'Failure to attend an experience or the commission of an error during the acquisition of the tickets are not valid grounds to get refunded.' although, I have attended the event and was denied entrance and had no issues during or regarding the acquisition of our three tickets. I've responded to their email requesting an explanation and a refund, once again, and they have sent a short response saying that latency is not acceptable and the refund or nothing else could be done for me. Now, this experience was not only extremely frustrating because ive planned and purchased 168 CAD in 3 tickets, but I've also planned, drove 45 minites to the event and walked for over 7 minutes with a sprained foot and pregnant juat to be denied entrance with no apologies or accommodation or refund. Their customer service was poor from the moment we arrived to their venue, to the call I had with their customer service phone line and to the 2 emails they have exchanged with me. I've never heard or experienced a situation where one is denied entrance because of a 5 minutes latency. This shows their lack of care and respect for clients time, effort and money!”
“10/10 of being customer centric. Had to cancel the Harry Potter experience in the last min, they promptly initiated refund and it was credited in less than 24 hrs. Amazing customer service!”
“Great service, if the app is a but complicated it's not fever it's the way the attraction wants fever to do it, not the other way around and definitely not fevers fault.
I spoke to Zane and she walked me though the tickets for Harry Potter without leaving the phone
Top class customer service 5*****”
