“I accidentally canceled the ticket and purchased a new one which is lower price as I thought I will get left credit. unfortunately, I cant get full amount as I paid.”
“I accidentally booked wrong time and I had to ask for changing promply after this mistake - I’ve sent my request for changing at 23:00 and received the answer after one hour later. Good service - very quick, helpful and effective 👍 thanks”
“My wife and I decided to purchase VIP tickets to a New Years Eve party. We paid over $600 to attend what we thought would provide us with a table and chairs to sit at. We thought for that cost we'd have top shelf alcohol. We thought the Soiree show would be an actual show as their advertisement suggested. What we got? No table. No chairs. Bottom of the barrel alcohol. And the show was one woman that sat on a swing.
After I requested credits for future events on the very next day, the denied after 3 weeks of back and forth calls and emails.
DO NOT WASTE ONE DOLLAR on ANY of their events. Our New Years Eve was ruined by a very poor attempt at the biggest party of the year.”
“This company will not get another penny from me. I was advised to reserve a written transcript for "Seeing Auschwitz" as I wouldn't be able to access the spoken words on my phone from the QR codes. Unfortunately, Customer Services were completely uncooperative, and I just kept getting fobbed off. After several attempts, I gave up. I couldn't contact anyone, I couldn't get a refund, my ticket was wasted.”
“I have a family emergency in the US, which clashes with my booking. Fever granted me a voucher to re book at a time when I will be available. First class service at a time of stress.”
“Customer Service is excellent...
I was happy to change my options of a booking and was amazed at the promtness of the staff...shout outcto member called Jesus and many thanks”
“Impossible to communicate with them if you have a query. Cannot actually speak to anyone and emails pointless. Just their standard replies that don't give an answer. A query then escalates to a complaint, but there's no one to complain to. Never again.”
“I was trying to apply a voucher to my order but it took my payment anyway. Customer service is no help as they won't refund, even though I supplied a screenshot of the tickets still in my cart.
I had a previous bad experience and was trying to use the funds in my account. I will never use Fever again. A very poor example of customer service.”
