“This is the worst most unprofessional company I’ve dealt with in forever. I booked an event in Los Angeles, you know the city where booking an event mean’s hotel, dog sitter etc. Then got an email THE DAY BEFORE saying it’s been cancelled. Oh but the solution? Hey just pick another day. And I can’t find a contact anywhere. It’s so shady. DO NOT USE THIS COMPANY.”
“My issue was resolved the same day and when I didn’t understand something, it was then explained to me more clearly. Thank you, we are looking forward to a very special family day out!”
“Bad customer service. Make me pay for double the booking fee even though I have been given a voucher for a change in dates. No flexibility in their refund policy either. Worst experience with any event organiser ever. I DO NOT Recommend going for any of their events unless you are 100% sure you will be attending the event on the day you booked and not expect any surprise changes due to any unforeseen circumstances.”
“The fraud of new year. We paid 180€, my wife and I, and we spend the new year in the middle of the road like two homeless. Because they didn’t have more space inside. And we where not the only two. A hundreds of people waited in the queue for hours and they didn’t let them in either.
We are really disappointed.”
“Customer service is terrible and I lost money I can’t get back. Bought Harry Potter enchanted forest tickets for a specific day and time, gave them as a Christmas gift and booked my hotel and flight just for fever to cancel my tickets and send me a generic email. They gave me a voucher but all the other times that were available “conveniently” went up in price so I had to spend even more money. I tried to speak to customer service who did not even address anything I said in my message and just gave me a generic answer saying I can rebuy the tickets for a new time. If you inconvenience someone and cancel tickets for an event you should be doing what you can to fix the issue I should not have to try and fix it myself and have to pay more money.
Also- I still have money on my account that’s just sitting there because their voucher system is absolutely awful and they had to create so many vouchers just to have to redo them. I would literally be requesting all my money back if I didn’t give these tickets as a Christmas present. This company seems like a scam where they just try to get you to spend more and more money. I have now spent over $200 on 2 tickets that were originally $56. Talk about a scam. Where is the rest of my money?”
