“Nobody answers my messages sent 5 already they cancelled our Harry Potter Forest experience got a "voucher"what was not working tried to contact them no answer ,while I was trying to reschedule our tickets like they said I falled into the trap so they charged again so I lost 335 euros for 5 ticket.
Next stap is try to get a refound from PayPal if not working going to inform the police.”
“Customer Service is the Best! Unfortunately my husband and I came down with Covid bad over the holiday and we’re not able to use our tickets. We were very disappointed, but they were great in refunding our money. Hope we get another opportunity in the future to see the Harry Potter experience.”
“Really fast response to my email and was able to get a refund voucher to enable me to rebook. Wouldn’t let me use the current discount code but spoke to someone by phone who was very helpful and able to resolve”
“It was a nightmare trying to use vouchers on the site, it took hours, email chat never responded, finally had to get someone on the phone, and even then took him another 30 minutes to walk me through it!”
“I booked tickets for the Dali immersive experience in Boiler House, London as a Christmas gift for the whole family. My mum and sister came to visit from Poland, my husband finally had a day off from work, and I thought the exhibition would be a lovely Christmas activity to do together.
When we turned up at the venue on the Christmas Day, it turned out that the exhibition was closed. There were a number of other people waiting outside, all very confused, just to be told by a guard that "it's Christmas, the exhibition is closed today", despite the notification on the Fever's website saying: "we're now open". There was no way of speaking to anyone at Fever or the venue itself, other than sending an email, so we were compelled to leave with no clue as to what had just gone on. As it was a Christmas Day, there was no public transport available so we had had to take an Uber for 1 hour to get to the venue in the first place. As all cafes and restaurants in the area were closed, we ended up calling the Uber to drive us back home for another hour.
When I received a response from the Fever Team the following day, I was told that "we've notified all ticket holders that we were forced to postpone your session due to exceptional circumstances beyond our control, maybe the email did not reach you correctly". They said that my tickets were now fully flexible and I could use them whenever...After complaining, I was refunded the cost of the tickets but my request for a refund of the taxi fares to and from the venue was refused. Nothing else was offered to make up for the significant inconvenience and disappointment.
It is clear that Fever had made an error and failed to notify ticket holders of their tickets being cancelled. I would like to believe that any respectful company - which I used to think that Fever was - would own up to their mistake and take all steps possible to make up for it. Instead, I hardly managed to get an apology... Suffice to say, I will not book with Fever again and would advise others to steer away from this company too”
“Purchased tickets (to the tune of $400) to an event that my family and I planned to attend 1/1. Received confirmation of my tickets via email. Received an email on 12/23 stating that the booking I had for 12/23 was cancelled due to weather. I replied asking for clarification and was told "oh it's actually your booking for 1/1 that's been cancelled but that I could use the voucher to rebook" I immediately went to the Fever app and saw that they were still booking tickets for 1/1?! Umm, was told that they were cancelled due to "inclement weather" which is odd to begin with because it was more than a week away. I emailed AGAIN asking why my tickets were cancelled for that day and that booking was still taking place for that day but for later time slots than the one I had originally booked. The reply? "Oh that day is completely booked". Uh, is the event cancelled that day for bad weather or completely booked??? Because I ALREADY HAD TICKETS FOR THAT DAY!!!! I've been told they're cancelled due to weather AND that date completely booked (even tho the app is still accepting bookings). To say I'm upset is an understatement. My son is visiting from out of state and we all planned to make the 3+ hour drive for this event. I can find NO WAY to speak to an actual human just halfa$$ replies via email. So I've got $400 tied up in a "voucher" for an event that we PLANNED". Can't just "go a different day" when adults have things like jobs that need to scheduled around. I'd completely understand should it be weather related but I can't get a straight answer. I will NEVER go through the fever app again! You guys should be ashamed of yourselves! If I could leave zero stars, I would.”
“Christmas eve visit was cancelled due to technical difficulties nit idea hut can't be helped.
I tried to rebook made a mess of it on Christmas eve ended up having spent £250 instead of the 99 I originally paid. My error. They were very helpful refunded my more expensive ticket and honoured the price originally paid for a more expensive date and time. All between 7pm and 11pm on Christmas eve! Well done on your excellent service!”
