“Fantastic customer support. I sent an email on a Sunday evening asking for a refund as there is a train strike on the day I’m due to go to the concert and someone responded almost straight away. Not only that, the whole refund was processed within about five minutes. Absolutely fantastic. Thanks Jose.”
“It's been a bit of a rocky start. My first attempt to book a ticket was unsuccessful since despite selecting a clear date the ticket set for the day I purchased it half an hour prior to the time it was purchased. Fortunately I was apply to raise my concerns to them and by the end of the day I was apply to exchange that ticket for the one I actually needed. So I will use the app again but this had better not be a recurring issue.”
“I wanted to visit the Van Gogh Immersive Experience but don’t have good mobility, so use a wheelchair. I contacted them beforehand because I could see that wheelchairs ♿️ couldn’t access upstairs to see most of the experience. I asked if there was somewhere we could leave my wheelchair while I used my sticks to get upstairs. They were very helpful and always answered my emails very quickly. On the day, we were able to leave my wheelchair downstairs and I got upstairs using my sticks. We took a folding stool with us to use upstairs, but there were quite a few benches around.
We both really enjoyed the experience and spent a lot of time viewing it all! At the end, sitting on one of their benches, we watched the last immersive experience also listening to the music.
I learnt a lot more about Vincent Van Gogh than I knew! And I saw pictures by him that were unfamiliar to me.
I highly recommend a visit to this place!”
“Such helpful staff! I double booked tickets and so the lady on the door helped me to sort it out, thank you so much. Great customer service all round. And thank you Fever for your quick responses to my messsges.”
