“Paula was excellent when I needed a voucher to change the date of an event. Really supportive and quick to see what the issues were. Quickly resolved, thank you.”
“Customer service extremely impressive (especially as booking to a particular event was made on a Sunday! Shout out to Isabela. This outfit are a credit to customer service and other online firms should definitely take note as, in order to keep customers, they should be treated fairly and with respect. Great event experiences on offer and will be sure to book again and soon! Go Fever!”
“My friend and I are not well so had to cancel within 24hrs ! My email was responded to immediately and I received a voucher to book for a later date. Re-Booked and happy.
The process was easy from start to finish.”
“Made a booking but selected the right date, but wrong time. Only noticed it after payment. Fever reacted after my request to change the time promptly and issued a voucher which enabled me to book again ... this time with the right time. Whole process/communication went smoothly. Thanks!”
“Absolutely horrendous service. I accidentally cancelled my tickets and I had paid for the refund option. Contacted them explaining the accident, at first they seemed reasonable, but after being told that I could get a refund and re-purchase the tickets, I kept receiving emails saying that I had not responded and therefore my request had been closed. Having had several "conversations" using their live chat service, this kept playing out, being told the same thing over and over again and me not being able to send them messages. The issue is still unresolved, and so I no longer have the option to change my tickets, if need be. It's not so much about the refund, more so that the way in which the matter was (un)resolved showed a complete ineptitude from Fever, and has left me feeling anxious about ever buying an experience that they are facilitating in the future. Refusing to refund is one thing, but being unable to communicate effectively is not okay. Very dissatisfied customer.”
“Dear Mariana, Thank you for helping me change my ticket date. We were due to see the Dali experience tomorrow, but My daughter, who has Tourette’s syndrome and was coming with me was having a bad day of it. I requested a change of date. I must say Mariana were amazing! She reissued my tickets without question, and right away. ❤️”
“I had to cancel/rearrange a ticket just hours before the booking. Rayoung was fast in his responses and resolving the issue via a voucher to re-book my ticket at a later date”
