Customer service is terrible and I lost money I can’t get back. Bought Harry Potter enchanted forest tickets for a specific day and time, gave them as a Christmas gift and booked my hotel and flight just for fever to cancel my tickets and send me a generic email. They gave me a voucher but all the other times that were available “conveniently” went up in price so I had to spend even more money. I tried to speak to customer service who did not even address anything I said in my message and just gave me a generic answer saying I can rebuy the tickets for a new time. If you inconvenience someone and cancel tickets for an event you should be doing what you can to fix the issue I should not have to try and fix it myself and have to pay more money. Also- I still have money on my account that’s just sitting there because their voucher system is absolutely awful and they had to create so many vouchers just to have to redo them. I would literally be requesting all my money back if I didn’t give these tickets as a Christmas present. This company seems like a scam where they just try to get you to spend more and more money. I have now spent over $200 on 2 tickets that were originally $56. Talk about a scam. Where is the rest of my money?