“Was sold expired tickets. And was so time consuming to get a refund. They just weren't excepting that it was an error on their part. Had it been not for my persistence I would not have received a refund. Terrible customer service at Zendesk.”
“Good site - prompt reply to my queries .
Paid for ‘refundable purchase’ in case anything needed changing .
I did have to change the tickets and was offered a credit but on reminding them of the refundable purchase option I took out I then got a prompt refund so very happy with the Customer service”
“Ordered my tickets and then the very next day there was a promotion. 15% off my ticket had I just not ordered it and waited 12 hours.
I enquired about a partial refund but they pointed out that their inflexible refund policy does not allow for even a partial refund.”
“The whole experience was alright, their performance was brilliant. Also we expected to have an orchestra not just a quartet, we really missed the grand piano !
My husband wasn't allowed to get in as he was late looking for a parking place. The attendand suggested to ask for a refund for one of the tickets. Is that possible, please? Thank you.”
“Super helpful customer service. Bought tickets to dopamine lane the day before Black Friday and they allowed me to cancel and book again with the discount.
Very helpful in the run up to Christmas when you are trying to save as much as possible for presents etc.”
“Customer service was brilliant. Seojin was so friendly and helpful. Unfortunately my friend and I tested positive for covid on the morning of our event, and Seojin helped us receive a full refund for our event. 10/10 thank you so much.”
