“****INFLESSIBILI*****
Ciao Noemi,
Ti ringraziamo per il tuo messaggio.
Siamo davvero dispiaciuti per la situazione che hai affrontato e apprezziamo molto il tuo messaggio.
Tuttavia, purtroppo non possiamo fare nulla una volta che l'evento è passato. Ci scusiamo ancora, ma i biglietti acquistati non sono rimborsabili, modificabili o cambiabili. A meno che non ci sia un cambiamento nell'esperienza, non possiamo emettere alcun rimborso dopo la prenotazione.
Puoi consultare tutti i dettagli nelle nostre Condizioni d'uso.
Siamo veramente dispiaciuti e ti ringraziamo sinceramente per la tua comprensione.
Ti ringraziamo per averci contattato. Se hai bisogno di ulteriore assistenza, non esitare a farcelo sapere.
Fever Team
www.feverup.com
Il 2024 M10 26 19:06:59 UTC, noemi ha scritto:
Gentile Team di Fever,
Siamo estremamente dispiaciuti nel dover scrivere questo messaggio. Ci teniamo davvero tanto a partecipare all'evento Neon Brush a Milano, e avevamo pianificato con cura la nostra serata, partendo addirittura con largo anticipo da Solaro. Tuttavia, nonostante i nostri sforzi, ci siamo trovati bloccati da un traffico imprevisto e, una volta arrivati a destinazione in anticipo, abbiamo speso più di 15 minuti girando in cerca di parcheggio, senza successo.
Dopo diversi tentativi nelle vicinanze, ci siamo diretti al parcheggio a pagamento di Porta Genova, ma purtroppo anche lì abbiamo dovuto affrontare una coda di attesa di almeno 15 minuti. Alla fine, siamo riusciti a parcheggiare soltanto alle 21:00, troppo tardi per poter partecipare all’evento come desiderato.
Comprendiamo appieno che i termini e condizioni richiedano una cancellazione o posticipazione con 48 ore di anticipo. Tuttavia, data la situazione, speriamo che possiate comprendere l'inconveniente del tutto fuori dal nostro controllo. Desideriamo con tutto il cuore poter vivere questa esperienza e vi saremmo infinitamente grati se poteste offrirci la possibilità di posticipare la nostra partecipazione a un'altra data.
Ringraziandovi per la vostra comprensione e gentilezza, speriamo davvero di ricevere un vostro riscontro positivo.
Un caro saluto
Noemi”
“Do not book through this company ever!!!
An absolutely horrendous company to deal with.
I was provided a voucher due to an IT issues. 6 months later I went to use the voucher and the code didn't work when I contacted them they told me that the voucher expired within 90 day.
I provided an email trial showing that I was never told there was such a short expiry date, But they continued to tell me there was nothing they could do.
Don't waste your money on such a poor customer service experience.”
“Please be sure and read the cancellation policy...because you can not cancel.
This company once they have your money that is it.
I will never use this company again. While they do give vouchers, some are just not usable if you cancel one in a group...they assume one lone person will want to go to the event by themselves.
DO NOT USE THIS COMPANY!”
“No telephone number at all and I read people can't get refunds unless you threaten them with legal action and them them they are illegally refusing. They don't mention pension concession discounts or companion cards etc either online. You can only call them once you've committed yourself with payment. Ruthless cold capitalists with no room for decent human service! The St Stephens church I contacted have no idea what events or arrangements they let the devil fever hire their place out for. Ponti9us Piilot much? Reputable companies are transparent with phone numbers before signing in blood. What's fevers ph number??? You may be nice people but without verifying is as bad as a country denying covid responsibility and it's ingredients whilst shipping off the nasry goods.”
“Fever has sold me tickets that I can't use and isn't giving me a refund. I bought a meal ticket via Fever, but when I called the restaurant to confirm my reservation, I was told that they weren't receiving walk-in customers only for that day. I immediately called the Fever customer center to address this problem but couldn't got any proper response until the ticket got expired. I kept on emailing & calling FEVER and eventually was told that they're gonna give me a refund. However, I'm not getting my money back even after a week. I don't understand why they are taking so long. I'm starting to percieve it as scam. Worst perchase ever.”
“Fever vouchers are misleading. People cannot use these vouchers for events outside of the candlelight events. So for cinema, restaurants etc you cannot use the voucher. If zero stars was a rating then I would give zero”
“I very disappointed and will never buy another ticket from Fever. Be careful if you press “Pay” and you forget the discount they offered you, if you go”back” to get back in you have to press “pay”again and now you’ve paid twice and they won’t return your money for a mistake they probably set up for people that can’t get in after paying unless they pay again. I alerted them on the spot. Still no cooperation. Only a message on my email that I didn’t notified them in the 24 hour time they gave me. I hope my $136.12 made you richer.”
“I bought VIP tickets 2 months in advance, they cancelled my tickets last minute without reason, and they gave me vouchers which are only valuable for the same event. The best were sold out already and I asked them for refund, they didn’t give me refund. They are fraud I will never ever buy tickets through them . Very unreliable and unprofessional.”
“I live one hour from the venue, but we allowed 2 hours trav time. Even so,we got stuck behind 2 accidents on the way. I had bought 6 premium tickets for my 13 year old granddaughter’s birthday and also for my son visiting from Texas. We arrived at the front door at exactly2 minutes after seven and were locked out. In response to my request for some sort of compensation, I received, what I am sure is their standard generated answer, that they would not compensate me period. Cold, insensitive and rude.”
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“Worst company to work for. If you can avoid it at all costs, do it. The training is the absolute worst I have ever encountered, they tell you it's 3 weeks of training, lies!, they rush train you for a week and then put you to work, unsure of what needs to be done, they expect you to do the amount of calls/chats/emails as someone thats been in the company for years. It is insanity, they dont like you asking questions, and when you do and it is something they do not like, they ignore you, do not answer you at all, and im talking about HR, your Team Leader etc. All paperwork you sign is in their system (unless you are savvy enough to make copies and safe keep them, you are SOL when you are fired, because they lock you out of EVERYTHING before they tell you youre fired, even the 2 free candlelight tickets (that are rightfully yours) they give you as a "bonus" for getting hired, thats also in their system, with the company's email, so if you didnt use it, you wont get it, the weekly bonus its a joke, you will never ever ever get it, NEVER. They Pay the 27th of each month, and if you got fired before(lets say) the 27th, they ask you to refund the remaining days of the month that you got paid for, when you are salary and have sick days accumulated (which they try to not pay them out) Its a petty company and they have a huge revolving door, no one stays. They only tell you..."you are not a good fit for the company" fire you on the spot without any other explanation. Its a waste of time people.... stay away...unless you want to get treated horrible, stay away.”
“I recently attended an event hosted by Fever, and I have to say that my experience was nothing short of disappointing due to blatant false advertising regarding the seating arrangements.
I paid for front-row Zone A tickets, expecting to be seated close to the stage as promised. However, upon arrival, I was shocked to find that my seats were at the very back of the venue, against the wall! Despite paying a premium price, I was given seats that were nowhere near what was advertised.
To make matters worse, when I contacted customer service, they tried to brush it off by claiming that Zone A seating wraps around the stage. But this explanation doesn’t hold up when you’re seated as far away from the stage as possible. It’s clear that Fever over-promises and under-delivers on their seating arrangements, and their customer service response was dismissive at best.
This experience felt like a bait and switch, and I wouldn’t trust Fever with any future events. They clearly don’t care about delivering what they promise, and their disregard for customer satisfaction is evident. Save your money and avoid the disappointment—Fever is not worth it.”
“Had a wonderful evening in Southwark Cathedral watching a candlelight event..beautiful strings covering the hits of Coldplay..amazing setings..lovely helpful staff a huge shoutout to Rebecca in helping with my seating..it made a great night into a fabulous night..thank you.”
“I went to London excel center for F1 exhibition. I enjoyed it from start to finish you get involved with headsets and listen to audio from film clips seeing these great cars trophy on display I HAD great time.well organised by fever and F1.”
“Fever is the absolute worst company to buy any tickets from. I purchased tickets to a Taylor Swift Candlelight Concert in Charleston, SC which experienced a monsoon of a storm the night of the concert, venue and parking lot were flooded, people running to their cars for cover and they wouldn’t give me a refund or replacement tickets for another Candlelight Concert. They simply said NO! Do not purchase anything from them. Go to Ticketmaster! Or anywhere else!”
“I want to admit Joah J assistant, I called many times to solve my issue with ticket, everyone was sending me to Fever email,still no response, but Joah did amazing job,she solve it right away!!! So,for you Joah 5 stars only!!!!”
“Turned up to an event to find out it had been cancelled some time ago but Fever continued to sell tickets to it right up to the day of the event.
After contacting them they tried to blame me, saying I turned up to the wrong venue, which I did not. Then tried to tell me tickets are non-refundable. That may the case in some instances but NOT when Fever are clearly at fault here. Still trying to get me and friends £90 back.
I gave them 2 stars as a previous event with Fever went ok.”
“Fever needs to be understanding of their terrible user platform when purchasing tickets. I did not select a general admission ticket and it automatically populated. When I went to the event, they told me fever would refund me no problem. Now fever tells me that can’t refund me even though I was told they could. I tried to contact fever before the event when I realized the error (purchasing one additional ticket to what I needed) but lo and behold, there’s nowhere to contact them on their website. When we went to the event the manager there told me “no problem. It happens all the time. Fever will refund you with no issues”. As in, their system automatically populates extra tickets all the time. I’ll never use fever for anything ever again. Their customer service is awful.”
“You need to use reputable venues and revise your ticketing policy
I have scrubbed my system to remove all references and links and cache from my and all my friends systems”
