“Avoid . Horrible experience. You won't get your money back.
Scammed , the illustrations do not resemble the real and actual event. Hostel got better chairs . They won't give you money back . Even if they f... up. Horrible company”
“Having recently joined Fever and enjoyed two previous Candlelight concerts, I purchased two premium tickets for my fiancee and for the 'Candlelight: Christmas Films’ concert in Exeter; however, along with another couple with the exact tickets, none of us could be seated in the premium zone as no seats were available, so we were seated in zone A.
Somewhat disappointed, I requested a refund or credit for the £18 difference in price. After a rather long four weeks, I received an email from Abigail C., who apologised with sincerity - a rare example of good customer service - and received a £20 credit to my Fever account.”
“Fever cancelled our candlelight event and offered instructions on how to get a refund, but never refunded! After three letters, I’m still waiting for $133.00 in refund. Never again! Don’t purchase tickets from this company.”
“Unfortunately unable to leave a zero star review. This company is extremely unhelpful. They seem to not be located in Australia. When asking to talk to supervisors, they deny having any. They send tickets out with incorrect dates and are extremely unwilling to help and unflexible. Do not purchase with this company without fully checking confirmation emails as soon as you get them.”
“Gift card voucher wouldn't load. Trying to get assistance from their customer service has been a nightmare. Tried live chat, phone and email with no resolution. It has taken 3 weeks with no resolution or refund. We missed the event as a result. Wish I had read these reviews before.”
“Booking site mal-functioned and took my money THREE times. Getting a full refund from customer service was a nightmare.
Gave up in the end and was paid out by credit card company
Attended the concert but it was so short and a complete overpriced event
Would not use again or recommend”
“Whilst we appreciated the hard attempts by the quartet, the sound at the event was unacceptably bad. It not only affected the experience during the performance of each song, but more so hugely impacted the context, narrated by the lead percussionist. We couldn’t hear a word she was saying, it sounded like we were in a stadium!! Everyone around us was as equally frustrated by the experience.
We spent £150 on a something that in all honesty, ruined the start of our Christmas festivities that weekend.
I was advised to email in my complaint, to what I can only explain is the worst customer service. They reply with automated solutions but after a fair few attempts, a human replied offering a £15 voucher to compensate. After the experience and awful customer service, I do not wish to use Fever ever again…
I have lots of videos of just how bad the experience was, which I’m happy to share with anyone interested, seeing as Fever won’t take my complaint seriously.”
“The customer service is terrible. The response time is very poor and concerning. Do not purchase tickets unless you are absolutely sure you will attend the event because their “flexible cancellation” policy is the most frustrating process you will encounter. They will conveniently respond to later email requests. When you request that they call you instead of email, you will receive more emails and no call. As another review stated, they do not respond to these requests immediately - almost 48 hours later. I’m disappointed and unfortunately I will never attend an event supported by this company.”
“The absolute worst customer service I have encountered. It’s impossible to change tickets to another day. Even if you email daya in advance there is no response until 2 weeks later to give a cold response which could have been written by a ROBOT. The event was an exhibition so I’m very confused why there would be any issue in changing to another day. I wasn’t in the Country so it would have been impossible to attend!
Buyer beware!!!! What an absolute rip off!!!”
“ThankYOU so much for helping with booking your team is always so helpful and welcoming we have had many amazing experiences with fever with my son and here's to hopes and wishes for many more thanks a million 💞”
“I brought my 5-year-old great niece to Aventura snow carnival. so far it has been a lovely experience. the place is somewhat small but there are a lot of activities. she has played on an interview and the snow, written Santa's train and she's getting ready to make a snowman. so far good experience”
“I was extremely impressed with the Fever Customer Service Team when I had a query and wasn’t sure who to contact.
I emailed them one evening so did not expect a reply until at least the next day but I received an almost instant response asking for further information.
Upon giving the requested information, I again received an almost instant reply to tell me how to proceed with my query.
Very professional”
“Do not buy from here!
I had a horrendous experience with this company. I ordered tickets for January 4th at 17:00, but after completing the payment, the tickets showed January 2nd at 10:00 am. This timing was absolutely inconvenient as I work during that period. Shockingly, this issue seems widespread as I've found numerous reviews detailing similar incidents, which is completely unacceptable.
I attempted to resolve the matter by sending three emails, engaging in live chat conversations, and even making a phone call. Disappointingly, every interaction yielded the same response – refunds and exchanges are deemed unacceptable for their mistake.
This level of customer service is beyond anything I've ever experienced, and I strongly advise everyone to steer clear of this company. It appears to be nothing short of a scam.
Save yourself the trouble and avoid purchasing from here at all costs!”
“We bought tickets for a show for our parents for christmas, the app was not showing the menus, so we got child menus, when we realised we took a screenshot showing that the app was not showing the options and ask to change the menus or have a refund. Fever cancelled out tickets and gave a coupon aplicable only to the same show which was already sold out. So I lost 80euros. Still fighting it. Poor cuatomer service. And incredibly indecent and uncaring procedure for christmast festivities. Wont ever use them again and totally discourage everyone doing so. Scammers and burglars.”
