“Customer service is terrible and I lost money I can’t get back. Bought Harry Potter enchanted forest tickets for a specific day and time, gave them as a Christmas gift and booked my hotel and flight just for fever to cancel my tickets and send me a generic email. They gave me a voucher but all the other times that were available “conveniently” went up in price so I had to spend even more money. I tried to speak to customer service who did not even address anything I said in my message and just gave me a generic answer saying I can rebuy the tickets for a new time. If you inconvenience someone and cancel tickets for an event you should be doing what you can to fix the issue I should not have to try and fix it myself and have to pay more money.
Also- I still have money on my account that’s just sitting there because their voucher system is absolutely awful and they had to create so many vouchers just to have to redo them. I would literally be requesting all my money back if I didn’t give these tickets as a Christmas present. This company seems like a scam where they just try to get you to spend more and more money. I have now spent over $200 on 2 tickets that were originally $56. Talk about a scam. Where is the rest of my money?”
“Nobody answers my messages sent 5 already they cancelled our Harry Potter Forest experience got a "voucher"what was not working tried to contact them no answer ,while I was trying to reschedule our tickets like they said I falled into the trap so they charged again so I lost 335 euros for 5 ticket.
Next stap is try to get a refound from PayPal if not working going to inform the police.”
“It was a nightmare trying to use vouchers on the site, it took hours, email chat never responded, finally had to get someone on the phone, and even then took him another 30 minutes to walk me through it!”
“I booked tickets for the Dali immersive experience in Boiler House, London as a Christmas gift for the whole family. My mum and sister came to visit from Poland, my husband finally had a day off from work, and I thought the exhibition would be a lovely Christmas activity to do together.
When we turned up at the venue on the Christmas Day, it turned out that the exhibition was closed. There were a number of other people waiting outside, all very confused, just to be told by a guard that "it's Christmas, the exhibition is closed today", despite the notification on the Fever's website saying: "we're now open". There was no way of speaking to anyone at Fever or the venue itself, other than sending an email, so we were compelled to leave with no clue as to what had just gone on. As it was a Christmas Day, there was no public transport available so we had had to take an Uber for 1 hour to get to the venue in the first place. As all cafes and restaurants in the area were closed, we ended up calling the Uber to drive us back home for another hour.
When I received a response from the Fever Team the following day, I was told that "we've notified all ticket holders that we were forced to postpone your session due to exceptional circumstances beyond our control, maybe the email did not reach you correctly". They said that my tickets were now fully flexible and I could use them whenever...After complaining, I was refunded the cost of the tickets but my request for a refund of the taxi fares to and from the venue was refused. Nothing else was offered to make up for the significant inconvenience and disappointment.
It is clear that Fever had made an error and failed to notify ticket holders of their tickets being cancelled. I would like to believe that any respectful company - which I used to think that Fever was - would own up to their mistake and take all steps possible to make up for it. Instead, I hardly managed to get an apology... Suffice to say, I will not book with Fever again and would advise others to steer away from this company too”
“Purchased tickets (to the tune of $400) to an event that my family and I planned to attend 1/1. Received confirmation of my tickets via email. Received an email on 12/23 stating that the booking I had for 12/23 was cancelled due to weather. I replied asking for clarification and was told "oh it's actually your booking for 1/1 that's been cancelled but that I could use the voucher to rebook" I immediately went to the Fever app and saw that they were still booking tickets for 1/1?! Umm, was told that they were cancelled due to "inclement weather" which is odd to begin with because it was more than a week away. I emailed AGAIN asking why my tickets were cancelled for that day and that booking was still taking place for that day but for later time slots than the one I had originally booked. The reply? "Oh that day is completely booked". Uh, is the event cancelled that day for bad weather or completely booked??? Because I ALREADY HAD TICKETS FOR THAT DAY!!!! I've been told they're cancelled due to weather AND that date completely booked (even tho the app is still accepting bookings). To say I'm upset is an understatement. My son is visiting from out of state and we all planned to make the 3+ hour drive for this event. I can find NO WAY to speak to an actual human just halfa$$ replies via email. So I've got $400 tied up in a "voucher" for an event that we PLANNED". Can't just "go a different day" when adults have things like jobs that need to scheduled around. I'd completely understand should it be weather related but I can't get a straight answer. I will NEVER go through the fever app again! You guys should be ashamed of yourselves! If I could leave zero stars, I would.”
“This app is appalling. Nothing short of customer theft. I booked two tickets for the Van Gogh experience and had no option but to use the app. When I tried to move the ticket time my original booking was cancelled and only one ticket confirmed. Thereafter they cancelled the rending ticket and inspite of reassuring me that I would have replacement vouchers none have berm received. Do it use.”
“I bought tickets months ago for an event and they told me as I was pulling in, that the event was canceled. I was told by Fever, I have to now pay extra money to reschedule. This is completely unacceptable.”
“Disappointed! I had to change my booking date for the Jurassic exhibition in London due to train strikes and not being able to travel.
I was charged another £10 booking fee to change the date after I've already paid the booking fee the first time. I do not think it is fair as the train strikes are out of my control...which means you're making £10 from each family that has to rebook due to train strikes which I'm sure there were quite a few!”
“They stole my MONEY!!!
The show that I was supposed to attend was cancelled during COVID pandemic. From then to now, I didn’t found a show that interested me so I didn’t have the opportunity to use the VOUCHER that was created during the pandemic. The money stayed with Fever and I didn't watch the show that piqued my interest. SCAMMERS!!! Stay away!”
“It took Fever 36 hours to respond to my request to change the entry time of my ticket. The e-mail arrived 9 minutes (!) before my requested entry time saying "Please let us know you want the voucher before the experience starts, as we can’t cancel tickets for past experiences."
In short, lousy customer service!”
“It was very underwhelming
They clearly have a great marketing team because this event looked incredible online. In reality it was like going to your child’s school play in a village hall.
it was very basic.
You couldn’t see anything.
They put candles down around the sides of chairs and by the windows and it looked pathetic. Didn’t have the candle lit vibe they advertised.
The ‘bar’ was a small table with only a few options.
I wouldn’t recommend.
The pianist was incredible but the show was terrible. I’d suggest going to see the pianist play rather than going to this event.”
“I booked to attend the "Old but Gold: 360° Cocktail Party" on the evening of Saturday 15th October with a friend who was back in London from Madrid. When we arrived, the gentlemen on the door were friendly and we were excited to attend the event. However, we were shown into the room where the event was to happen which consisted of a mostly bare room with just some tables in an L shape at one side of it.
Firstly, our two seats were not together, so we had to ask that we be seated together. The music was all over the place - not going through decade by decade, but random tunes which did not, for the most part, match the images that were projected onto the walls. There was no atmosphere at the event at all, despite the feeble efforts of a man shouting into a microphone over the music which was playing at a fairly low level.
The cocktails were stated to contain spirits, but were exceedingly weak with just a tiny hint of alcohol, and were clearly made up mainly of syrup. We even checked with one of the staff that they did, in fact, contain alcohol, and he confirmed they did, which was also pretty insulting as it was clear the alcohol content was minimal. The cocktails were a joke, particularly given the price we paid for each ticket.
This could have been an amazing event, and my friend and I were expecting a fun, lively, high quality - in your words "immersive" - experience. What we got was beyond budget, disappointing and a rip off, verging on fraud, frankly, given the "cocktails" that were served.
It is absolutely outrageous that this event was advertised as an event that promised to "transport you through the highs and lows of life, the music and earth-shattering events from the 70’s to the nillies. Everything around you becomes a moving canvas during this journey through time. Sit back and submerge your senses as we serve you a carefully curated cocktail that fits each decade perfectly." It delivered none of this. We wrote to fever asking for a refund for the £52 per ticket we bought as the event was poor and the "cocktails" that were promised were a total rip off. The response was an insincere apology and an offer of attending another event run by Fever, which is the last thing I want to waste my time or money on.”
“Absolutely disgusted in the company FEVER. We made a special trip to London to get to the front door and be told it was cancelled due to a power cut. This is totally understandable and something that is out of the companies control, however, the way the issue has been handled by the company FEVER is shocking. We were told to rebook a different day but when trying to do that incurred an extra booking fee to which we had to really argue about not paying. There has been no offer to help with travel expenses, instead a voucher of £35 to be spent at another FEVER event. This does not cover our travel nor does it show any care from this company. I am absolutely gutted and really disappointed to see such a big company not looking after their customers. Needless to say I will be avoiding this company like the plague in the future and would warn others to do the same! I'm not the type to complain but feel VERY strongly about this!”
“EXTREMELY DISAPPOINTED with the ticket company FEVER. After booking the experience for my sister's birthday we got to the day of the experience only to find out that due to power failure it was closed. We were informed that an email had been sent out, bearing in mind we left to travel to London at 11.00 in the morning, we received said email at 2.30 when we had already arrived in London. I understand that things like this happen, however FEVER have been terrible in their customer service since the event, we have had to fight to rebook and only just managed to persuade the company to wave the extra booking fee they wanted to charge us in order to do this. As a result we have been left out of pocket as the company would not compensate us for the train tickets (this is all we were asking for, we were happy to wave the fact that we had taken time off of work, arranged child care etc).
I WOULD ENCOURAGE ANYONE TO AVOID BOOKING WITH FEVER, THIS IS A COMPANY THAT DOES NOT LOOK AFTER ITS CUSTOMERS.”
“A horrid experience and a really bad service from the FEVER Support Team: I paid for tickets, the event was canceled, I did not get my money back and I never received a voucher to change my ticket dates to another day.
I purchased my tickets in December 2021 for July 2022. I received an email on the same day of the event in the lines of: This is a reminder that Klimt: The Immersive Experience has been postponed for a few days, affecting today's sessions. But don’t worry: we’re here to help you select your new date and time.
Firstly it is outrageous that I receive an email advising the cancellation on the same day of the show - just a couple of hours earlier and whilst I was at the door leaving for the venue.
As per second, this has caused enough frustration as it ruined the plans of my family as we were visiting London to - among others - attend the Klimt Immersive Experience.
I've tried to reschedule, however, there was no option on my mobile app to do that.
Every time I was submitting an email through the Fever website trying to find a way to resolve the issue and manage to book tickets I was receiving an email after 24 hours:
"We're reaching out about your recent contact to the User Support team here at Fever. We would like to let you know that we are going to place this request on hold, since we have not received a response from you in the last 24 hours".
It's a real shame, I have lost roughly £50 because the event was canceled on the day I had booked and I never got either a decent reply or my money back.
If I could give minus 5 stars to FEVER support & after sales service I would!”
“I do not know of this company at all but they tried to take an unauthorize payment of $11.49 off my card this morning. I don't even know how they got my personal info but seems to be a fraud in my eyes and they need to be reported immediately!”
