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Feedwater Ltd Reviews

4.6 Rating 248 Reviews
92 %
of reviewers recommend Feedwater Ltd
Company Reviews Metrics Info
4.6
Based on 248 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Customer Service
Communication Channels
Telephone, Email
Read Feedwater Ltd Reviews

About Feedwater Ltd:

Feedwater Ltd is a UK based industrial water treatment company who have been operating for 40 years. Feedwater specialise in boiler and cooling water treatment as well a Legionella control services.

Visit Website

Phone:

01516060808

Location:

Tarran Way West
Moreton
ch46 4tu

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Anonymous
Verified Buyer
“Clear and fast response for water sampling ! Have used for fours years now.”
Helpful Report
Posted 7 years ago
Ruth
Verified Buyer
“Very easy to use, such a simple process, accurate results at a good price.”
Helpful Report
Posted 7 years ago
Trace
Verified Buyer
“Very detailed report on my water samples - would use them again if i needed too.”
Helpful Report
Posted 7 years ago
Charlie
Verified Buyer
“Quick, efficient and straight forward to deal with”
Helpful Report
Posted 7 years ago
Seth
Verified Buyer
“Good service and quick delivery. Results very useful and a comprehensive selection available that are easy to order! Bit pricey though”
Helpful Report
Posted 7 years ago
Graeme Wheeler
Verified Buyer
“Always had good service from Feedwater. Would definitely recommend”
Helpful Report
Posted 7 years ago
Richard
Verified Buyer
“Very helpful at first contact, good product knowledge and pointed me in the right direction, rapid quotation and order and delivered on time and in good sturdy packaging. All fitted and working keeping the drinking water of a large assisted living community safe. Nice working with you.”
Feedwater Ltd 5 star review on 19th September 2018 Feedwater Ltd 5 star review on 19th September 2018
Helpful Report
Posted 7 years ago
Peter
Verified Buyer
“Fast efficient service from order to results , simple to use and also easy to send off in the prepaid bag.”
Helpful Report
Posted 7 years ago
Richard
Verified Buyer
“Package arrived promptly, as yet not used”
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Posted 7 years ago
Vicente
Verified Buyer
“Very efficient!”
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Posted 7 years ago
Anonymous
Verified Buyer
“Good service thanks”
Helpful Report
Posted 7 years ago
Nicholas
Verified Buyer
“It was a bit tricky trying to find the product l required. But once it was found the process for ordering was ok the delivery or carriage charge was nearly as much as the product which was the down side. Maybe if you get regular visits as l do it would be nicer if the engineers visiting could deliver and save the carriage charge.”
Helpful Report
Posted 7 years ago
Hi Nicholas I agree charges for shipping chemical are high especially if it is just 10Kg you require, unfortunately, chemicals can only be sent by certain couriers which charge handsomely for the privilege! We are currently reviewing the layout of the website to make it easier - as the webshop matures it makes sense to mould the site around it, hopefully it will be more intuitive in the future for you. Regards Ben Parkinson Marketing Manager
Posted 7 years ago
Michael
Verified Buyer
“Great customer service and patient advice about taking and sending a water sample for testing”
Helpful Report
Posted 7 years ago
Alina
Verified Buyer
“Very prompt service and very easy to use”
Helpful Report
Posted 7 years ago
Rob
Verified Buyer
“Very prompt delivery of items, helpful customer service/ technical staff. All round good experience dealing with Feedwater, would definitely use again.”
Helpful Report
Posted 7 years ago
Dan
Verified Buyer
“Very helpful and knowledgable. Their team helped to point us in the right direction for the test we needed and helped us to interpret that result and formulate a solution too. Highly recommended.”
Helpful Report
Posted 7 years ago
Andy
Verified Buyer
“Excellent service and follow up advice on how to treat without trying to sell me their service.”
Helpful Report
Posted 7 years ago
Anne
Verified Buyer
“The Feedwater site was very easy to use and we received an excellent service from the company”
Helpful Report
Posted 7 years ago
Robin
Verified Buyer
“There was no interpretation of the results for a layman, one would need to be a chemist to understand the significance of them. I had to call the lab for an explanation. I chose feedwater because the website suggests tests are done in-house, but then I discover some aren't and have been significantly delayed. I'm unimpressed by this service.”
Helpful Report
Posted 7 years ago
Hi Robin Apologies you have experienced a delay, I believe there is a broken piece of equipment required for some chemical parameters which puts this out of our control. We have two onsite labs but certain parameters are tested by our partner lab so we can offer more complete and valuable packages, I believe Mykal provided advanced warning there would be a delay. As for interpretation, this was for the micro-analysis, not chemistry, you can see a rundown on interpreting results on the product page where you bought the product but we are in the process of modifying the system whereby it sends out an FAQ pdf along with the results. UKAS rules limit what we can put on the result certificates themselves so no interpretation would have been allowed, we know some customers like to speak to us about their results so this is being worked on as a value added service plus it will also save the lab time so win-win. Kind Regards, Ben - Marketing Manager
Posted 7 years ago
John
Verified Buyer
“Excellent service, couldn't have been more helpful. Would highly recommend this Company.”
Helpful Report
Posted 7 years ago
Feedwater Ltd is rated 4.6 based on 248 reviews
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