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Feedwater Ltd Reviews

4.59 Rating 191 Reviews
93 %
of reviewers recommend Feedwater Ltd
Company Reviews Metrics Info
Merchant Metrics
Shipping & Delivery
delivery methods
Courier, Postal Service
on-time delivery
100%
Customer Service
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Read Feedwater Ltd Reviews

About Feedwater Ltd:

Feedwater Ltd is a UK based industrial water treatment company who have been operating for 40 years. Feedwater specialise in boiler and cooling water treatment as well a Legionella control services.

Visit Website

Phone:

01516060808

Location:

Tarran Way West

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Anonymous
“Not impressed. I was told that it would be OK take the sample on a Saturday, as the property is a holiday let. It caught the Saturday post & should have been delivered on the Monday but did not arrive until the Tuesday. The pre printed address label did not appear to have a post code on it, which is probably why it arrived late. No explanation for this omission has been received. As a consequence of all this they have suggested that I may wish to have the analysis done again as the original one may be compromised due to the delay. Presumably for another £80 as no offer has been made.”
Helpful Report
Posted 2 months ago
Hello,

I have taken a look into your order and can see that results were sent on the 11th of September noting the delay may cause a deviation in results; however, the analysis was still UKAS accredited and showed the presence of Coliforms which needs to be addressed. Note their presence would not be as an effect of the sample age.

Sampling should not be taken on a Saturday for potable samples, the lab does not recommend this. If you were told this was OK the person should have informed you the results would be 'deviated'. But in case you have received bad advice the resample would be free and if you have the royal mail receipt you could also claim the full cost of the analysis as they failed to provide you with the promised Special Delivery service.

For the time being, we recommend you resample after cleaning & flushing your outlets to establish whether the result is indicative of contamination or and unclean outlet.

Please contact me on ben.parkinson@feedwater.co.uk to arrange this.

Regards

Ben
Posted 2 months ago
Clive
“a catalogue of issues and miscommunications - i would never use FeedWater again”
Helpful Report
Posted 1 year ago
Hi Clive

I have had a look into your order and it looks like issues were down to instructions not being followed properly. Water analysis is a very customer involved product where issues & delays can arise if customers don't send the samples back with paperwork. I believe we still managed to get results to you well within the stated 7-10 day lead time. We continuously listen to customers to try and improve the process, if you have any feedback on how we could make the process easier for you please let us know.

Ben - Marketing Manager
Posted 1 year ago
Feedwater Ltd is rated 4.59 based on 191 reviews
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