Feedwater Ltd Reviews

Name: Feedwater Ltd
Address: Tarran Way West, Moreton
Rating: 4.58

4.6 Rating 237 Reviews

92 %

of reviewers recommend Feedwater Ltd

Company Reviews

Metrics

Info

4.6

Based on 237 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Feedwater Ltd:

Feedwater Ltd is a UK based industrial water treatment company who have been operating for 40 years. Feedwater specialise in boiler and cooling water treatment as well a Legionella control services.

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Phone:

01516060808

Location:

Tarran Way West
Moreton
ch46 4tu

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Feedwater Ltd 5 star review on 28th April 2019

John Henry Cleary

Feedwater Ltd 5 star review on 19th September 2018

Richard

Feedwater Ltd 5 star review on 11th November 2016

Chris Gummer

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would recommend FeedWater to the King Of England for Services”

Helpful Report

Posted 2 months ago

“I had a poor experience, which I imagine may be unfair in general. My original ordered test was mis-categorised, so I received the wrong testing kit. I spotted the error (which was not obvious) and customer service was good and I received the correct testing kit quite shortly. I then submitted the correct test and it took quite a long time (about a week after successful delivery) to receive the results: Feedwater (rightly) makes a fairly big deal about the swift timeline between sample and delivery for accurate testing to occur: e.g. oxidation can occur if a sample is left too long. In my case, I don't really believe the results of the test, which show relatively low iron (whereas the physical evidence on-site is that we have very high iron deposits). So I am not sure whether the specimen spent a long time "waiting" after it was delivered or whether it just takes a week between performing the test and the results being delivered, for reasons that seem unfathomable. Or maybe it's telling me something genuinely suprising. In short, any chemical testing relies on swift and appropriate handling of the sample, and I simply don't have faith that the test was timely or accurate for several reasons.”

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Posted 3 months ago

Hello Jonathan, apologies again for the initial sample kit mix-up. I have spoken to the lab and the results were provided well within the 10-day lead time we state on the product page. Testing is carried out at a UKAS accredited lab. The stability time for metals is 6 months, it wouldn't be expected that the iron levels would alter in such a small space of time. There were other metals that were out of spec and flagged this on the report. If you have further questions please feel free to contact the lab to discuss. Kind Regards Ben Parkinson

Posted 3 months ago

“I have been using the legionella test kits for some years now and found it a very cost effective way of testing as part of our legionella management programme. The service that I have recieved has always been excellent. The kits are easy to buy and use. Feedwater keeps you updated by e-mail when the samples have been recieved and then the final test results. William Furniss Dip 2 OSH CMIOSH Health and Safety Consultant.”

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Posted 4 months ago

“I've been using the Feedchlor and Dechlor products for several years now, and they usually work exactly as expected. I always buy a batch including one 10 kg drum of each product. But this year's batch (bought around March 2024) gave us some problems. The Feedchlor was OK - we achieved the expected chlorine concentration using the expected amount of Feedchlor. But we had to use much more Dechlor than expected to neutralise the chlorine. We had to use 2-3 times as much Dechlor as Feedchlor. We used all the testing techniques at our disposal to check our findings (Palintest "disc" comparator 0-50 mg/litre with chlorine HR and acidifying tablets, also the chlorine test strips, and finally DPD1 tablets to confirm removal of chlorine) so we're quite confident that our measurements were consistent. Fortunately, we discovered the problem while treating the smaller of our two tanks. We then realised that we would not have enough Dechlor if we completely filled our larger tank, so we took the precaution of only part-filling that larger tank before we added the Feedchlor, and that turned out to be a good move. At the end of our process, the Feedchlor drum is still about 80% full and the Dechlor drum is only about 30% full. Serial numbers from the drums: Feedchlor 2312012, Dechlor 2308033. I'd be grateful for any comments.”

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Posted 7 months ago

Hello Richard, apologies that you have had this issue. Needing to use so much Dechlor S14 is unusual it should be suitable for neutralising chlorine at a dosage rate of 14ml per ppm of Chlorine per m3 of water. If you can raise the issue with the Feedwater team on sales@feedwater.co.uk one of the technical team should be able to come back to you regarding this. Please include your order details to help them identify it. Kind Regards Ben

Posted 7 months ago

“Would have given 5 stars if not for there seemingly being some kind of issue with regards to receiving any kind of update on the progress of my order. I've had to contact feedwater at every point to request order confirmations, invoices, confirmation that they've received my returned samples. Both times I've used them so far. Other than that, they've been great! Thorough and detailed in the report and there was someone readily available for me to talk to when I needed advice following up. I'm more than happy to continue using Feedwater.”

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Posted 1 year ago

“Hi, I have been using Feedwater Legionella Test Kits for several years now and have found this is a very cost-effective and simple way of checking that the Legionella control measures of the organisations I have carried out work for are continuing to be effective. The service that I have received over the years has been excellent in respect of the ease of ordering the kits, the dispatch time, the return process, analysis times and notifying me of the results. William Furniss Dip 2 OSH CMIOSH”

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Posted 1 year ago

“Always a pleasant experience with feedwater, had a slight delivery issues that was sorted in a few minutes. We will continue to use feedwater for our water test kits”

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Posted 1 year ago

“Outstanding service and advice from the feedwater team. They went the extra mile to help and guide us and provided a fast, professional service throughout. Would highly recommend.”

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Posted 1 year ago

“I have used the Legionella test kits for a number of years and have found the service offered to be cost-effective, and efficient.”

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Posted 1 year ago

“I have used Feed Water time after time, always a good service. On a recent job time was an issue i called customer services and they got a quicker delivery sorted. Very Helpful.”

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Posted 1 year ago

“I've been buying chlorination chemicals from Feedwater for several years now, and they always perform as they're claimed to. If I use the recommended amount of FeedChlor, I measure the required concentration of chlorine. And the neutralisation chemical Dechlor works too.”

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Posted 1 year ago

“Hanks for your prompt analysis, and your interim results. This is a private water supply, and I am happy that you feel able to deal with individuals, and not just companies. This is the second time I have dealt with your company.”

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Posted 1 year ago

“The set up, speed of results etc was fine except that the water analysis was unable to measure the levels of anaerobic colonies in the water. Given that anaerobes such as E.Coli and the Pseudomonas can be the most deadly the analysis was disappointing .”

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Posted 1 year ago

“Excellent service as usual”

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Posted 2 years ago

“Good service and communication”

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Posted 2 years ago

“Nothing to complain about really. Friendly and responsive staff. Good communication.”

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Posted 2 years ago

“Always excellent service. I have beem using their services for my Legionella water tests over so many years and they always deliver on time. Very helpful.”

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Posted 2 years ago

“Great service always kept informed 👍”

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Posted 2 years ago

“Clear instructions, speedy service, reasonable price”

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Posted 2 years ago

“I found this product on the internet and it was exactly what I was looking for, it was very easy to use and the service Feedwater Ltd provide is excellent, it had very easy and clear instructions for returning my water samples”

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Posted 2 years ago

Feedwater Ltd is rated 4.6 based on 237 reviews