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Feedwater Ltd Reviews

4.6 Rating 233 Reviews

93 %

of reviewers recommend Feedwater Ltd

Company Reviews

4.6

Based on 233 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Feedwater Ltd:

Feedwater Ltd is a UK based industrial water treatment company who have been operating for 40 years. Feedwater specialise in boiler and cooling water treatment as well a Legionella control services.

Visit Website

Phone:

01516060808

Location:

Tarran Way West
Moreton
ch46 4tu

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Feedwater Ltd 5 star review on 28th April 2019

John Henry Cleary

Feedwater Ltd 5 star review on 19th September 2018

Feedwater Ltd 5 star review on 19th September 2018

Feedwater Ltd 5 star review on 11th November 2016

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful and knowledgable. Their team helped to point us in the right direction for the test we needed and helped us to interpret that result and formulate a solution too. Highly recommended.”

Posted 5 years ago

“Excellent service and follow up advice on how to treat without trying to sell me their service.”

Posted 5 years ago

“The Feedwater site was very easy to use and we received an excellent service from the company”

Posted 5 years ago

“There was no interpretation of the results for a layman, one would need to be a chemist to understand the significance of them. I had to call the lab for an explanation. I chose feedwater because the website suggests tests are done in-house, but then I discover some aren't and have been significantly delayed. I'm unimpressed by this service.”

Posted 5 years ago

Hi Robin Apologies you have experienced a delay, I believe there is a broken piece of equipment required for some chemical parameters which puts this out of our control. We have two onsite labs but certain parameters are tested by our partner lab so we can offer more complete and valuable packages, I believe Mykal provided advanced warning there would be a delay. As for interpretation, this was for the micro-analysis, not chemistry, you can see a rundown on interpreting results on the product page where you bought the product but we are in the process of modifying the system whereby it sends out an FAQ pdf along with the results. UKAS rules limit what we can put on the result certificates themselves so no interpretation would have been allowed, we know some customers like to speak to us about their results so this is being worked on as a value added service plus it will also save the lab time so win-win. Kind Regards, Ben - Marketing Manager

Posted 5 years ago

“Excellent service, couldn't have been more helpful. Would highly recommend this Company.”

Posted 5 years ago

“After sending my samples to you I was told that the lab analysis was not available due to building work so didn't receive a full report, only that there was E.coli present. It was not the service I paid for in my opinion !”

Posted 5 years ago

Hi Fraser The lab refurbishment work has been completed now so we have twice the capacity and a new more efficient workflow, unfortunately, there was no access that weekend to perform the TVC analysis. The lab should have sent a bottle to resample for the TVCs, since you didn't get what you paid for I will partially refund for the microbial potability. Ben - Marketing Manager

Posted 5 years ago

“a catalogue of issues and miscommunications - i would never use FeedWater again”

Posted 5 years ago

Hi Clive I have had a look into your order and it looks like issues were down to instructions not being followed properly. Water analysis is a very customer involved product where issues & delays can arise if customers don't send the samples back with paperwork. I believe we still managed to get results to you well within the stated 7-10 day lead time. We continuously listen to customers to try and improve the process, if you have any feedback on how we could make the process easier for you please let us know. Ben - Marketing Manager

Posted 5 years ago

“Generally a good service”

Posted 5 years ago

“A service you can tailor to your own needs, clear pricing and instructions, results by email”

Posted 5 years ago

“First time sourcing a microbiological analysis. Great communication, great instructions and best of all effortless! 👍🏻”

Posted 5 years ago

“The follow up explanation”

Posted 5 years ago

“Quick results to my water test and an easy company to deal with. Will definitely use again.”

Posted 6 years ago

“We have found Feedwater Ltd Professional and very efficient and have every confidence in recommending their services.”

Posted 6 years ago

“Prompt efficient”

Posted 6 years ago

“Webshop is an easy process to follow.”

Posted 6 years ago

“A very professional testing and results service.”

Posted 6 years ago

“Very professional in there approach and excellent service highly recommend and will use again.”

Posted 6 years ago

“Service was as expected and quoted timescales was met But one of three samples was lost by Feedwater and not analysed. Note I have not received a credit note for this. tTest would better if the Ph was also reported but I new this was not included at time of order.”

Posted 6 years ago

Hi Robert, I believe this problem has been rectified now and was down to miscommunication. Our apologies, we should have recontacted you to follow up on this. Regards Ben

Posted 6 years ago

“They helped us to deliver our services at short notice, providing professional assistance.”

Posted 6 years ago

“They did what they said they would when they said they would promptly!”

Posted 6 years ago

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Feedwater Ltd is rated 4.6 based on 233 reviews