Hi Paul
When customers receive faulty or damaged items we ask them to contact us in the first place so we can resolve the issue - very often we don't require the item back and often we will issue a credit note for the item or we send out the item again. This speeds up the process for customers and makes solving issues much simpler and more straight forward.
“Fat lad is a great company with excellent customer services, they are extremely helpful. I’m a very large person and usually it’s impossible to find quality sport clothes. Yes I’m the fat lass at the back. Love the purchases I made. The bonus is great design and good fit.
Thanks guys.”
“Great company. Great ethos. Great service. Great products.
On top of all that, make sure you read the founder’s story: couldn’t be closer to my own if he was stalking me. I’m still not sure he isn’t, to be fair. It is rare to find a company that cares as much. Topping it off, the gear is decent too!”
“Was pleasantly surprised at how much more comfy my Cycling Jersey was than those purchased elsewhere; they may cost a little more but it is a small price to pay for the better fit and enhanced comfort.”
“Had to get the order swapped for a bigger size, my wife thinks the sizing is in the small side, but pleased with replacement.replacement sent quickly”
