Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 8,238 Reviews

94 %

of reviewers recommend Farrar & Tanner

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 18th January 2026

551

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great gadget - I already had one and purchased for a friend who love it”

Helpful Report

Posted 1 month ago

“Farrar & Tanner Customer Services were brilliant in a very stressful delivery situation... 1. DPD failed to turn up to your warehouse to collect the parcel on the first day. 2. DPD then failed to delivery the following day after pickup even though giving a time slot. Then advised that I had missed the delivery. The driver, as confirmed by the DPD Customer Services rep, failed to turn up with the parcel and had no photographic proof - which is part of their delivery rules. 3. Third Day DPD failed to turn up again even though giving a further time slot. Advised that no ID had been shown. Again, they had not come to door, as confirmed by DPD customer Services Lady. 4. DPD then held/stopped the delivery for the 4th day as I had apparently had 2 failed deliveries !!!!! 5. DPD then agreed to delivery on the 5th day after I had rang them 3 times and spoken to a Manager there. A fantastic DPD driver, Luckas dropped off my parcel. Best driver at DPD. Package turned up just before my newphew went back to Uni. After I had to make the effort to drive over with parcel to ensure he received. Farrar & Tanner did refund my "Next DAY" delivery charge, however there was no compensation for my time in chasing four 4 days in a row, failing to give my nephew his birthday present on Sunday 4th, having to make an extra drive over to deliver the parcel he should have had when I saw him on the Sunday. Plus Farrar and Tanner's failfure in not making a note to follow up to ensure that I had eventually had my delivery!. The product is brilliant (when eventually received) and your Customer Services Lady very helpful and understanding but a 'Next Step' from Farrar & Tanner would have soothed what turned out to be a very stressful situation....given that I had already allowed extra days for the Next Day delivery knowing it was over New Year. A shame as I would be hardpushed to recommend Farrar & Tanner to my extensive family.”

Helpful Report

Posted 1 month ago

“excellent.”

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Posted 1 month ago

“Great product”

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Posted 1 month ago

“The stacking cups came quickly and were just as I had imagined. The leather holder is made from strong leather and the cups are a good size and comfortable to drink from.”

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Posted 1 month ago

“Arrived in good time not used the knife s yet they look great”

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Posted 1 month ago

“Really pleased with all the chess sets I've purchased from you”

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Posted 1 month ago

“The website was very easy to use and the personalisation tool showed a very accurate image of what our product would look like. Delivery was fast and email updates were regular. The product is of great quality and just what we wanted!”

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Posted 1 month ago

“High quality men's holdall...even better than anticipated. Communication throughout the purchase and delivery process was excellent. You really do get what you pay for in life. Quality.”

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Posted 1 month ago

“Quick despatch over Christmas period and arrived quickly too. Fragile contents well packaged.”

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Posted 1 month ago

“Thank you for a prompt delivery, I am very pleased with the quality of the item bought as a gift.”

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Posted 1 month ago

“Thank you very much, excellent service, gift was delivered perfectly, can’t thank your team enough kindest regards Drew”

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Posted 1 month ago

“Excellent service. Was personalised and delivered quickly. An excellent quality product. Opinal picnic knife.”

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Posted 1 month ago

“Everything was perfect and the delivery was on time.”

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Posted 1 month ago

“The gift item arrived within two days of ordering. It was well packaged and delivered by my postman. We were very pleased with the quality of the gift and delivery service.”

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Posted 1 month ago

“Was aware of Farrar & Tanner so knew of their high quality and they didn't disapoint. The website and ordering the item was easy and painfree. Product was as stated and excelent.”

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Posted 1 month ago

“Ordered early afternoon and received the next day, well packaged. The backgammon set is very good quality and made a very nice gift.”

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Posted 1 month ago

“good as described and photo. Delivery within scheduled estimate. Can recommend”

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Posted 1 month ago

“Excellent and quick service.”

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Posted 1 month ago

“Amazing amazing Wine opener. Very easy to operate loving it .”

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Posted 1 month ago

Farrar & Tanner is rated 4.8 based on 8,238 reviews