Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 8,232 Reviews

94 %

of reviewers recommend Farrar & Tanner

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

Write Your review

Tell us how Farrar & Tanner made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Farrar & Tanner 5 star review on 18th January 2026

551

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only took a couple of days to arrive. Lovely whisky glass beautifully packaged in a velvet bag and very smart gift box.”

Helpful Report

Posted 1 month ago

“Very pleased with my Steak Knives. Must remember to put some steak on my shopping list!, Davve Thanks,Dave”

Helpful Report

Posted 1 month ago

“Arrived on time, thank you. Gloves were a perfect gift.”

Helpful Report

Posted 1 month ago

“Speedy delivery, really pleased with my purchase.”

Helpful Report

Posted 1 month ago

“Very good material , highly appreciated. Thank you.”

Helpful Report

Posted 1 month ago

“Great service from F&T, delivery went a little adrift but not due to any fault of F&T - they despatched the article and when I had to enquire where the parcel was they came back to me the very same day stating exactly where the parcek was and confirmed it was to be delivered that day - which it was. So product excellent, custoimer services excellent. Would definately consider purchasing again from F&T.”

Helpful Report

Posted 1 month ago

“Backgammon arrived quickly and well packaged. Unfortunately it was missing the shakers. I called customer service and they reassured me they would send some asap. They arrived two days later. The true judgement of customer service is how they resolve a problem, and this was done quickly and courteously. Very impressed and thank you.”

Helpful Report

Posted 1 month ago

“Good item, very pleased”

Helpful Report

Posted 1 month ago

“Arrived safely . Seems at the moment very sharp and lovely to work with as”

Helpful Report

Posted 1 month ago

“Beautiful item quick delivery really pleased with it thank so much my nephew was delighted,😊”

Helpful Report

Posted 1 month ago

“Excellent service..quick delivery and looks good..gift wrapping looks very good too”

Helpful Report

Posted 1 month ago

“Very prompt delivery and easy to order. Love the clock. Do you have a catalogue ?”

Helpful Report

Posted 1 month ago

“Great service”

Helpful Report

Posted 1 month ago

“Ordered and recieved goods very quickly and totally happy would recommend buying from this company +++++”

Helpful Report

Posted 1 month ago

“Bought a,hip flask for my sons 18th birthday. Easy to use website. The hip flask arrived quickly and is of excellent quality.”

Helpful Report

Posted 1 month ago

“Ordering was very easy. Team reaction to my e-mails perfect, not just some generic spam reply. Wrapping was superb, especially for kitchen knives. The product itself is great. I have known of this manufacturer for many decades. Your discount on the knives made a famous brand very affordable. Using Royal Mail was a plus. Their 48hour tracking was excellent. Congratulations from a first time shopper who felt valued & supported. R”

Helpful Report

Posted 1 month ago

“Great gadget - I already had one and purchased for a friend who love it”

Helpful Report

Posted 1 month ago

“Farrar & Tanner Customer Services were brilliant in a very stressful delivery situation... 1. DPD failed to turn up to your warehouse to collect the parcel on the first day. 2. DPD then failed to delivery the following day after pickup even though giving a time slot. Then advised that I had missed the delivery. The driver, as confirmed by the DPD Customer Services rep, failed to turn up with the parcel and had no photographic proof - which is part of their delivery rules. 3. Third Day DPD failed to turn up again even though giving a further time slot. Advised that no ID had been shown. Again, they had not come to door, as confirmed by DPD customer Services Lady. 4. DPD then held/stopped the delivery for the 4th day as I had apparently had 2 failed deliveries !!!!! 5. DPD then agreed to delivery on the 5th day after I had rang them 3 times and spoken to a Manager there. A fantastic DPD driver, Luckas dropped off my parcel. Best driver at DPD. Package turned up just before my newphew went back to Uni. After I had to make the effort to drive over with parcel to ensure he received. Farrar & Tanner did refund my "Next DAY" delivery charge, however there was no compensation for my time in chasing four 4 days in a row, failing to give my nephew his birthday present on Sunday 4th, having to make an extra drive over to deliver the parcel he should have had when I saw him on the Sunday. Plus Farrar and Tanner's failfure in not making a note to follow up to ensure that I had eventually had my delivery!. The product is brilliant (when eventually received) and your Customer Services Lady very helpful and understanding but a 'Next Step' from Farrar & Tanner would have soothed what turned out to be a very stressful situation....given that I had already allowed extra days for the Next Day delivery knowing it was over New Year. A shame as I would be hardpushed to recommend Farrar & Tanner to my extensive family.”

Helpful Report

Posted 1 month ago

“excellent.”

Helpful Report

Posted 1 month ago

“Great product”

Helpful Report

Posted 1 month ago

Farrar & Tanner is rated 4.8 based on 8,232 reviews