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Farmison & Co Reviews

4.8 Rating 29,912 Reviews

95 %

of reviewers recommend Farmison & Co

Company Reviews

4.8

Based on 29,912 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult

Farmison & Co Review Verified review from genuine Farmison & Co customer.

About Farmison & Co:

Farmison & Co have one simple mission, to help the nation to Eat Better Meat. Purveyors of Heritage British Rare & Native Breed Meat. Fresh from the Dales To Your Door. Widest range of breeds and cuts in Britain.

Visit Website

Phone:

01765 824 050

Email:

care@farmison.com

Location:

Bondgate Green, Ripon, North Yorkshire,
Bondgate Green, Ripon, North Yorkshire
North Yorkshire
HG1 1QW

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Farmison & Co 5 star review on 10th April 2024

Farmison & Co 5 star review on 9th April 2024

Farmison & Co 5 star review on 9th April 2024

Farmison & Co 5 star review on 8th April 2024

Farmison & Co 5 star review on 8th April 2024

Farmison & Co 5 star review on 8th April 2024

Farmison & Co 5 star review on 8th April 2024

1579

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately didn’t have a good experience twice. Once I ordered the wagyu burger and never arrived, I have ordered wellington and tasted old and very oxidised and Christmas dinner was kind of ruined. Sorry.. I hope you will do better next time.”

Posted 1 year ago

Hello, I am very sorry to hear you believe your beef wellington was poor quality. We would love to be able to rectify this for you and restore your faith in the product. We did pop you an email to advise we were out of stock of the wagyu burgers and you have since been refunded. However if you haven't already done so please contact Customer Care on 01765 824050 as we would like to resolve this for you. We look forward to hearing from you - Customer Care

Posted 1 year ago

“Important item missings from our order - caused a great deal of additional inconvenience at Christmas time.”

Posted 1 year ago

Hello, thank you for leaving us a review. We can see that you have been in contact via telephone to a member of our team. As a result of this we have arranged a refund for the missing item and this will now show back in your account. Our apologies once again. Customer Care Team

Posted 1 year ago

“Not very happy with my order as I ordered a tri-tip steak which was on offer but never arrived when they sent my order and then after said it was out of stock. Had to wait over two weeks for refund after chasing a non-responsive customer service. I would also avoid ordering the tomhawk steak as 80% of the weight was just bone with only 20% meat. So not worth your money and does not look like images advertised. Flagged to Customer service with evidence however no response.”

Posted 1 year ago

“The turkey was good - unfortunately the ham was not acceptable & potato gratin was off so both had to be binned. Still waiting for them to respond to complaint. I ordered & paid months in advance to ensure I got what I wanted but was badly let down!!!”

Posted 1 year ago

Hello Micky, thank you for leaving Farmison & Co a review. We can since see that you have now had a response from us and this has since been resolved. Our sincerest apologies once again. Warmest Regards, Customer Care

Posted 1 year ago

“I’m still waiting on my order which was due the 17th December 2022!”

Posted 1 year ago

Hello Lori, thank you for taking the time to leave us a review. We are sincerely sorry to hear you were affected by the delivery issues. We can see you have been in discussion with a member of our team since and this has now been resolved and refunded back to you. We are sorry once again that we were not able to supply you with your order on this occasion. Customer Care Team

Posted 1 year ago

“The steaks were excellent but I would not recommend the bratwurst sausages. We tried frying them and grilling them but the recipe was terrible and the skins too thick to enjoy the sausage.”

Posted 1 year ago

Hello, I am very sorry to hear you believe your bratwurst sausages were poor quality, here at Farmison & Co we use completely natural hog casings which can sometimes appear tougher than the artificial alternative. If you haven't already done so please contact Customer Care on 01765 824050 as we would like to resolve this for you. We look forward to hearing from you - Customer Care

Posted 1 year ago

“I cannot believe that you have asked me to do this. The meat I ordered for Christmas was not acceptable. I notified you that there was so much thick white fat around the whole joint. It should have been for up to four people which didn't happen.”

Posted 1 year ago

Hello Anita, thank you for taking the time in leaving us a review. We are sorry that you are not happy about the fat cap on this joint. A heavier fat cap can be a characteristic of this cut, and the thickness can vary from animal to animal, especially with the heritage breeds and rearing techniques we use. As you will be aware each animal is totally free range with little or no human interference, as such they will lay down layers of fat in a totally natural way and each breed is different to the last with regards to the amount of fat they produce. As the fat gives this cut its incredible flavour our butchers do not trim the fat on these joints. We can see you have been in contact with us and if you require any further assistance please get back in touch. Customer Care

Posted 1 year ago

“Turkey was rancid. Had black marks on the breast,a large cavity was apparent.On Xmas Eve the bird smelt. Had to throw away after spending more than £100. Spoke to Dawn in Customer Care who offered me 25% off my next order!! Customer Services are nearly as bad as the turkeys!! Shame I couldn't give any stars.”

Posted 1 year ago

Hello Jason, we can see that you have been been in contact with a member of our customer care team. If you have any further comments please reply back on the email correspondence or contact us on 01765 824050. Kindest Regards, Customer Care

Posted 1 year ago

“Very disappointed. Ruined our Xmas. Sent a substitute that was nearly a kilo smaller than ordered. Don't particularly like chicken as had ordered a duck ballotine. Was only told by email about substitution the evening before order arrived. Had to go shopping Xmas eve to find something suitable. Not good enough. Had made the order in October”

Posted 1 year ago

Hello Carole, thank you for taking the time to leave a review. We aim to fulfil all of our customer orders 100% but unfortunately from time to time the stock we initially thought we would have is not available, this can be due to quality control or supplier levels. Although your order was placed in advance we only get told of order changes later on in the day and after all orders have been dispatched. We did try to contact you before we sent out your order to clarify if this was ok for you. We can see that you have been in contact with a member of our team, if you have any further comments please get back in touch with us. Once again our sincerest apologies. Customer Care

Posted 1 year ago

“Food was ordered in November for delivery on December 29th. The food never arrived. Whilst I understand that DPD failed in their role in delivering but the communication with Farmison was dreadful. I tried calling on Thursday, Friday and Saturday to get hold of someone to find out what was happening. I finally got through & found out at about 11.30 on Christmas Eve that I would not be getting my delivery. I then spent the next two hours driving around Cheshire trying to get 2 large joints to feed all the guests we had invited for Christmas lunch. I wouldn't trust you again with an important, time critical order but I was offered a voucher which has also yet to arrive...... neither has my refund. Dreadful experience!”

Posted 1 year ago

Hello Karen, we are very sorry to read that you experienced a very disappointing service from us in this occasion. Our parcel courier, along with many other couriers, experienced nationwide delays due unprecedented demand and market conditions. We can see that you received a full refund for your order. We are sorry once again that we were not able to supply you with your order on this occasion. Customer Care Team

Posted 1 year ago

“I did not receive my Christmas Day roast on the 22nd December, a signature forerib for my family of 9 for Christmas dinner. I concede that that may be in part due to DPD which are quite frankly shocking and I don’t know why they are still in business. Since then, from the 22nd December dispite calls, emails and making enquiries on the website I have had no return calls, emails or refund. I have had however, about 20 marketing emails about various meats and offers only serving to rub my nose in the fact I didn’t receive my Christmas dinner. The knock on effect being, albeit dramatic sounding spoilt Christmas Day and the run up. I was so angry, wasted 4 / 5 hours on the phone trying to sort this out (to no avail) as well as an hour outside the local butcher stood in the rain to get the last sizeable joint that could at best feed 4, let alone 9. I’d love to have a return call but sadly this has not happened and I will not get my wasted time or Christmas spirit back. Thank you”

Posted 1 year ago

Hello Tim, we are terribly sorry to read you felt let down by us on this occasion. I can see that we have now resolved this for you. If you would like to discuss this further, please contact Customer Care on 01765 824050. Once again our sincerest apologies. Customer Care Team.

Posted 1 year ago

“I ordered a 7kg FRESH turkey (as advertised) and received a FROZEN one. Their excuse is it's not "frozen" it is "deep chilled". Other producers had the good grace not to deceive their customer by letting you know that the bird was not "fresh". Farmison however have intentionally misrepresented the product in the hope that we won't notice. I know that bird-flu has affected production, but there's no need to be untruthful to customers. I am pursuing a partial refund and will not use them again. I suspect I'll have to resort to the SCC for resolution given the arrogant responses I've had so far.”

Posted 1 year ago

Hello Alan, thank you for leaving us a review. We can see that you have been in contact with our CEO John Pallagi and we have issued you with a partial refund for your Turkey. If you have any further comments please get back in touch with us. Once again our sincerest apologies. Customer Care

Posted 1 year ago

“I made a complaint to the company regarding part of my order. Still waiting for a reply!”

Posted 1 year ago

Hello Mary, thank you for taking the time to leave us a review. We can see you have since had a reply from us and this has now been resolved. If you wish to discuss this further please contact Customer Care on 01765 824050. Kindest Regards, Customer Care Team

Posted 1 year ago

“I did not receive my meat box order for Christmas. I contacted your service department on 28th December 2022 and have still not heard anything from you. I am very disappointed and would ask that you remedy my purchases at your earliest convenience. Thank you.”

Posted 1 year ago

Thank you for taking the time to leave a review Mike. We are very saddened to hear that you were affected by the delivery issues. Our parcel courier, along with many other couriers, experienced nationwide delays due unprecedented demand and market conditions. We can see that you received a full refund for your order and a complementary voucher for a future order with us. We are sorry once again that we were not able to supply you with your order on this occasion. Customer Care Team

Posted 1 year ago

“Only part of the order was shipped. The missing items were not available to ship when the door was spotted.”

Posted 1 year ago

Thank you for taking the time to leave a review. Here at  Farmison, all our Meat is cut and prepared fresh to order in our Butchery here, it is then picked and packed by hand in our Dispatch Department to be sent out to our customers fresh. This happened the day before a delivery is due to be with our customer. This means we are working with live stock levels, so, if there are any stocking issues on a certain dispatch day, this can often be communicated to us later in the day after all of our Supplier deliveries have been made and in many cases such as with yours last week. We do hate letting our customers down and here at  Farmison, we are constantly working on ways to improve our customer experience, so that we are offering the very best service possible to all our wonderful customers, so we understand that last-minute stocking issues are not ideal. We are very sorry once again to have let you down on this occasion.

Posted 1 year ago

“Still waiting for a customer service call-back ten days and three emails after receiving two wrong items in my Christmas order. I have previously enjoyed a whole goose from Farmison but this year the goose breasts I ordered tasted very strange and I was forced to throw the meat away. I hope that the company comes back on track. I hope that customer services responds to my emails before too long. I hope also that I receive a refund for the items that I did not receive, especially as the ones sent wrongly were much cheaper than what I'd paid for..”

Posted 1 year ago

Hello Michelle, thank you so much for taking the time to leave us a review. We would like to sincerely apologise once again for the accidental mispack, due to human-error, that occurred on this occasion, and for any inconveniences this has caused. I can see that we issued you a full refund for your missing items and a complementary voucher for a future order you may place with us. We are sorry once again that we were not able to supply you with your order on this occasion. Customer Care Team

Posted 1 year ago

“I get that Christmas is a busy time for a business such as Farmison..... but surely the answer to being busy is to have more staff to handle the increased workload. We ended up having to freeze our Christmas meat rather than being able to cook the fresh produce we wanted. This seems to my fault because i should have realised that it would take Farmison Customer Services over 12 hours to open an email (due to their Staff shortages). I won't be redeeming the £10 voucher i was offered against the £230 of meat i ordered.”

Posted 1 year ago

Hello Matthew, thank you for leaving Farmison & Co a review. I can see that you have been in contact with a member of our customer care team and if you have any further comments please feel free to get back in touch with us. Kindest Regards, Customer Care

Posted 1 year ago

“Ordered a fresh turkey and received a frozen turkey with freezer burn on wings. Tried several times to contact them and nobody ever comes back to you. They take your money upfront claiming to sell the best, which is priced at a premium, then deliver poor-quality goods. If the description stated frozen I would not have ordered the bird. Avoid at all costs!!!”

Posted 1 year ago

Thank you for leaving us a review Mathew, we can see that you have been in contact with a member of our customer care team and received a gesture of goodwill for this matter. If you would like to discuss this further, please contact Customer Care on 01765 824050. We look forward to hearing from you. Customer Care Team.

Posted 1 year ago

“Turkey didn’t turn up. It was left up to me to find this out about 3pm on Christmas Eve.”

Posted 1 year ago

Thank you for taking the time to leave a review. We are very saddened to hear that you were affected by the delivery issues and because of this didn't receive your turkey. Our parcel courier, along with many other couriers, experienced nationwide delays due unprecedented demand and market conditions. Due to this we were inundated with contact on all contacts to us. We can see that you received a full refund for your order. We are sorry once again that we were not able to supply you with your order on this occasion. Customer Care Team

Posted 1 year ago

“My package came damaged and leaked all over the rest of meat , It took me three phone calls / emails to get a refund . Very poor service !!!!”

Posted 1 year ago

Hello Ian, thank you for your review. Due to unprecedented demand we experience high volumes of contact from all of our channels, our sincerest apologies for this. We have now refunded you for the damage caused. If you require any further assistance please feel free to contact us on care@farmison.com or 01765 824050. Kindest Regards, Customer Care

Posted 1 year ago

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Farmison & Co is rated 4.8 based on 29,912 reviews