Falcon Enamelware Reviews

Name: Falcon Enamelware
Rating: 4.52

4.5 Rating 1,940 Reviews

86 %

of reviewers recommend Falcon Enamelware

4.5

Based on 1,940 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Falcon Enamelware 5 star review on 21st August 2024

Barbara Bhan

Falcon Enamelware 5 star review on 12th August 2024

Pam Eshelman

Falcon Enamelware 5 star review on 2nd April 2024

Tracy Leipsic

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The lid of my teapot developed Ruston the inside with a couple of uses. This was replaced with a new teapot, not just the lid. The new lid has areas on it inside which will rust as the enamel is incomplete. The outside of the lid has a spot on it which has no enamel on it at all. I was impressed with the customer service but am extremely unhappy to find out that that this product is made in China not in Great Britain.”

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Posted 2 years ago

Hi Pamela, Sorry to hear you are disappointed. Please email us at info@falconenamelware.com and we can look into the rust issue for you. Regards, The Falcon Enamelware team

Posted 2 years ago

“Love the enamelware, just was not in love with the color. I tried to send it back for a refund and the shipping back would have cost triple the amount of the product. Disappointed with customer service. Great product.”

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Posted 3 years ago

“Very expensive cheaper in amazon”

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Posted 3 years ago

“I buyer at the eu online shop; you say at the shop, "within all taxes". so I did it the Nice valentine gift. a litte bit of porto was o.k. but now, I gat an bill from Fedex, with another paying of taxes.... so I payed, the englisch tax and the German, thank you so much! its more I payed if I would buy it here. its not notable in your shop that the conditions are like this i´ll never buy from this shop; I regret it , also for you, cause I like your stuff so much, but can't buy an also can't make a gift to this conditions.”

Helpful Report

Posted 3 years ago

Hi Anke, Thank you for your order. We don't charge any taxes as being in Europe you are exempt from our taxes. You are being charged a customs & duty fee which is due in your importing country. It is a charge collected by the courier for the importing country and does not come back to us. We state this on the banner of our website, in all our delivery information and in your confirmation email. Apologies that you are disappointed. Regards, The Falcon Enamelware team

Posted 3 years ago

“We made an order 12354 on Jan, 21, 2022. After a couple of weeks of use, the tumbler was damaged, outside and inside. Pieces of enamel just broke off. These dishes were intended for the baby. We are very disappointed.”

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Posted 3 years ago

“Dishes broked”

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Posted 3 years ago

Dear Tommaso, Please accept my apologies for the damaged item you received, I am afraid that occasionally products do get damaged during delivery. Can you please email us a photo of the damaged item to info@falconenamelware.com and we can look into it further? Kind regards, The Falcon Enamelware team

Posted 3 years ago

“I was really disappointed on both range and price. I was bought a gift voucher back in August and the colourways that I would have bought were all out of stock, and remained so even though I kept checking back. I also think the prices are way too high for what the products are. The items are chose are as described and arrived promptly in good packaging, but I would never have bought them for myself.”

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Posted 3 years ago

Hello, Thank you for your order. We have faced long and unexpected delays due to multiple reasons. We apologise for this and should have most of our range fully stocked now. Our gift vouchers have no expiry date so you would be able to use it when you found your suitable item. Regards, The Falcon Enamelware team

Posted 3 years ago

“We got a 60 EUR customs bill for a 200 EUR order. Outrageous!”

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Posted 3 years ago

Hi Amy, Thank you for your order. As mentioned in our email, since Brexit in January 2021 all international shipments are liable to pay a customs fee. This fee is collected by the courier for the importing country and is not a charge that is returned to us. We state this across our website and on your confirmation email. Regards, The Falcon Enamelware team

Posted 3 years ago

“Hi i am still yet to receive my delivery.”

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Posted 3 years ago

Hello, Your order was delivered on Dec 30th and signed for. Please email us at info@falconenamelware.com if this is not the case. Regards, The Falcon Enamelware team

Posted 3 years ago

“Usually love Falcon products but it seems that ordering post-Brexit is going to be an issue. Order placed 28/11, items still not received. Tracking has stated missing customs info and status has not changed for days.”

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Posted 3 years ago

Hi Sinead, We have been in contact with FedEx who confirmed no actions are needed either at our end or yours, the delay is caused by inbound clearance issues following Brexit, Unions Customer Code (UCC) and VAT21 changes, but they assure us that FedEx teams are working diligently to clear the backlog as swiftly as possible. I will keep monitoring your order in case anything will be needed. Kind regards, The Falcon Enamelware team

Posted 3 years ago

“The glasses are great. One of them arrived with a huge chip. I emailed about the issue and haven't received a response. I paid $25 for shipping so the overall cost is pretty extreme for a damaged product.”

Falcon Enamelware 2 star review on 26th August 2021

Helpful Report

Posted 4 years ago

Hi Grant, We replied to your email within a few hours of receiving it. Please see my response attached here. We apologise that you received a damaged item but sometimes that does happen during delivery. We would always offer to replace or refund an item that arrived damaged. Regards, The Falcon Enamelware Team

Posted 4 years ago

“The Falcon piece I ordered was exactly what I wanted; almost. The reason I purchased Falcon was that I wanted quality and safety in the product. When I turned the piece over and read Made in China, I was horrified. I don't care how much oversite Falcon has over products produced in China, they should not be made there! Is it for cheap labor? Shame on you if it is. No, I will not purchase from you again until you manufacture a quality product in the USA!”

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Posted 4 years ago

“this 3litre jug looks like poor quality and was probaly a second . The red colour was coming close to orange and on the handle metal could be seen through the paint.A disappionting purchase.Regards SM Cook”

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Posted 4 years ago

Hello, It sounds like your item was damaged during delivery. If you send us a photo to info@falconenamelware.com we can try and solve the issue. Regards, The Falcon Enamelware team

Posted 4 years ago

“Disappointing to see such a high end brand with their name making their products in China, is there really no factory in the Midlands capable of making this?”

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Posted 4 years ago

“The Falcon Enamelware is not an uk made product but china stuff. If you ask for the newsletter and discount code for the first order by falcon eu the button doesn't work. After 3 request I got it by a request to the customer service. The tax is so high for shipping to the Netherlands you have to count 1 third extra above the bill from Falcon. So the discount is actually a drop. When you give tips to the customer service to give better information on their site do not count on feedback.”

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Posted 4 years ago

“une qualité pas à la hauteur du prix et de la promotion, un service à la clientèle pas des plus sympas...”

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Posted 4 years ago

Hello, We are sorry to hear you are disappointed. I believe we tried to solve your query but if there is anything further please contact us again on the same email thread. Regards, The Falcon Enamelware team

Posted 4 years ago

“Brexit made this purchase a bad experience, ruined it. 188€ Enamelware + 60€ additional custom fees... customer support afterwards rather non-interested. Optical impression good, no hands on experience yet Brexit hat diesen Kauf ruiniert. Zu 188€ Ware kamen noch einmal 60€ Zollgebühren. Der Kundensupport im Anschluss war leider desinteressiert/ teilnahmslos. Produkte optisch top, Praxis muss sich noch zeigen.”

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Posted 4 years ago

“Por tema de aduanas fedex ha cobrado 44,11€ de aduanas de una compra de 121 libras”

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Posted 4 years ago

Dear Rodrigo, All our orders ship from our warehouse in the UK. Due to change in regulation, all International orders are subject to customs and duty charges associated with the importation of the products; these costs, borne by the customer, will typically be recharged by the shipping company and are dependant on the importing country.

Posted 4 years ago

“The Pie Set Pigeon Grey arrived soiled with rims not fully rolled, leaving sharp edges all around. We were out of town when the package arrived, and therefore missed the strict 14 day return policy. They look like they are repackaged prior returns. The other 3 items I ordered arrived clean with properly rolled rims, and so I know that these are defective pans. I am displeased that I cannot return the Pie Set, which was rather expensive.”

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Posted 4 years ago

“one of my item came broken, i send an email the dark grey jug came completely broken at the top otherwise the other 3 items were in good condition CF”

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Posted 5 years ago

Falcon Enamelware is rated 4.5 based on 1,940 reviews