Falcon Enamelware Reviews

Name: Falcon Enamelware
Rating: 4.52

4.5 Rating 1,940 Reviews

86 %

of reviewers recommend Falcon Enamelware

4.5

Based on 1,940 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Falcon Enamelware 5 star review on 21st August 2024

Barbara Bhan

Falcon Enamelware 5 star review on 12th August 2024

Pam Eshelman

Falcon Enamelware 5 star review on 2nd April 2024

Tracy Leipsic

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“These are gorgeous cups, but we bought them for use by our kids. The very first time they fell onto a laminate floor the enamel shattered off the cup. To us it seems the enamel is not so hard-wearing as you would expect.”

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Posted 5 years ago

“Shipping from the UK was extremely fast, especially considering COVID. Falconware is highly recommended and rated on line. Unfortunately, I found the rims of the dinnerware plates and bowls to be sharp underneath and not rounded. Although they do not cut skin, they definitely can scratch and are sharp and for me, a design feature that will stop me from ordering again.”

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Posted 5 years ago

Hello, We are sorry to hear you are disappointed. Please email us on info@falconenamelware.com with some photos and we will try our best to make it right. Regards, The Falcon Enamelware Team

Posted 5 years ago

“The products had rust.”

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Posted 5 years ago

“Article broken inside the box”

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Posted 5 years ago

Hello, Please accept my apologies for the damaged item you received, I am afraid that occasionally products do get damaged during delivery. As mentioned in the email sent to you earlier today, we will get a replacement dispatched this week. The damaged item is yours to keep, all of the materials used in our products are still safe to use even in the event of the enamel chipping and exposure of the steel. If you didn't want to use it for consumption, I recommend using it for storage or as a plant pot. Let me know if you have any other questions. Kind regards, The Falcon Team

Posted 5 years ago

“An Icon of British Home Life - made in China and for that kind of money... How sad and disappointing.”

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Posted 5 years ago

“My first use of the tray has resulted in stains I can not remove... Am not too happy about that... any ideas about how to remove stains?”

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Posted 5 years ago

“the website crashed part way through my order and I ended up with duplicates. when I tried to return them, following the rather casual system they have, they SENT THEM BACK TO ME, I have yet to receive a refund. The set I kept, the big bowl chipped on the first use.”

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Posted 5 years ago

“"Pillarbox Red"”

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Posted 5 years ago

“Nice classic looking mug. My biggest issue is the location of the manufacturing. It’s made in China and I didn’t realize that until after I received the mug. I was told by another buyer that your products were British made! I looked on your website and couldn’t find out where the manufacturing was done so I went on faith then ordered my mug. Now knowing that it’s not made in the UK 🇬🇧 but made in China by low paid workers that’s dictated by a totalitarian communist government! I’ll never buy another product from Falcon. My 115 year old Swiss made enameled mug is much better and has a history.”

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Posted 5 years ago

Falcon Enamelware is rated 4.5 based on 1,940 reviews