Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,615 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,615 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 20th February 2024

225

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dissapointed! Checked for availability, all good, requested sample all good! Placed my order not enough stock! Searching for my flooring elsewhere now!”

Helpful Report

Posted 4 years ago

Dear Mr Fitch, Thank you for your review. We have sold quite a lot of the Addington smoked oak recently and this has now left us with a limited stock i'm afraid. All of our products are live on the website so stock levels change daily. I am sorry we were not able to fulfil an order on that particular product at the moment.

Posted 4 years ago

“Day off work to stay in for deliver then get told floor at wrong depot”

Helpful Report

Posted 4 years ago

“I am still waiting for this delivery, this is the second order I have placed with you and the second time the delivery has just not been delivered on the intended day. Please can you advise when it will arrive.”

Helpful Report

Posted 4 years ago

“I had called to check they had plenty of stock before placing order. Order placed, and Mike confirmed that he could see my order. Was assured I’d get a call within 30 mins to confirm delivery - this didn’t happen, nor did I receive an email confirming order placed - I had only received PayPal receipt. Had to chase them up about my order - delayed due to Bank Holiday, now informed they don’t have the stock - only 8 packs whereas I had bought 11 as all their other stock was damaged! I found the service to be very poor and would not recommend.”

Helpful Report

Posted 4 years ago

“samples not large enough”

Helpful Report

Posted 4 years ago

“Vinyl flooring ordered seems ok, disappointed that only one of 3 items ordered came. There seems to be some confusion as to where the two other items are, so I can’t lay it till they arrive . I will have to make a third call to them to chase it up. So not happy.”

Helpful Report

Posted 4 years ago

“Can't believe after changing £30 to deliver,you don't bring the flooring in to your home,as my husband and I are pensioners and we live in a upstairs flat.”

Helpful Report

Posted 4 years ago

“Products are great, and samples arrived quickly - price is misleading on the internet and volume dependent which I didn’t find out until I checked. If I’d have known I wouldn’t have bothered.”

Helpful Report

Posted 4 years ago

Hi David, Thank you for your review and your feedback on the samples. Our pricing does show different prices as we offer discounts for bulk buying, this is known as tiered pricing. If you would like to send us an email as info@factory-direct-flooring.co.uk with the details of what actually lead to you being mislead and we will certainly look into this for you.

Posted 4 years ago

“Products are good, but the delivery charge is not good. Didn't buy in the end, just couldn't justify the £30 charge to deliver.”

Helpful Report

Posted 5 years ago

“I ordered two lino samples Two samples were listed on the 'invoice' Sadly only one of my requested samples were in the envelope Just wondering if you make a mistake packing two samples, what on earth would you be like packing 92sq m???”

Helpful Report

Posted 5 years ago

“Delivery was arranged and confirmed for last Friday. Took the day off work as only delivered kerbside. At 4.30pm driver called to rearrange delivery for Saturday am. Very disappointed.”

Helpful Report

Posted 5 years ago

“I asked for samples or an indication of where I could see the product locally. Apparently only one of the flooring options I was interested could be provided as a sample and I have to say that did arrive quickly. However I never did receive a reply to the question where I might be able to see the product locally and as I said in that request it is unreasonable to expect the customer to make a purchase blind.”

Helpful Report

Posted 5 years ago

“Delivery is very expensive. They call and book the delivery day then don't turn up.”

Helpful Report

Posted 5 years ago

Dear Ms Sutherland, Thank you for your review, As per the information we gave via telephone, there was no one in when the delivery driver arrived, so they left the 2 items safe for you in the grey shed. With this in mind, we would ask you to consider re submitting your review to reflect the service that was provided.

Posted 5 years ago

“Didn’t have the colour I wanted in stock so had to go for another colour, then when it was delivered only five out of the six packs arrived, that was on the Monday, today Thursday I am still waiting for the last package of flooring.”

Helpful Report

Posted 5 years ago

Dear Ms Tomsett, We are sorry that 1 item was missing from the delivery on Tuesday, As we hadn't heard back from you since, it seemed this had been sorted. we have now dispatched a replacement pack to be delivered to you on an AM delivery.

Posted 5 years ago

“LVT Floor tiles seem good quality, but they have only just been laid, so time will tell. However, the delivery service was appalling. The delivery should have been between 8am and 6pm on the Wednesday so we stayed in all day. When we telephoned to chase shortly after 5pm we were told that there was no problem but no offer was made to chase it. The tiles did not turn up on Wednesday, so we had to cancel our fitter already booked. We discovered that there is no way of contacting this company after 5pm other than by email. We telephoned again on Thursday to be told that "this courier had been getting a few things wrong recently". after chasing again 45 mins later, we were told that the delivery had been rearranged for that day - it did arrive that afternoon, but because they were not able to give us any indication of time, we had to waste another morning. They agreed to refund the delivery charge, but don't expect any compensation - that's not "company policy". Poor service and poor communication. We won't use them again. You can get similar quality at similar prices with better service eksewhere.”

Helpful Report

Posted 5 years ago

Dear Mr Rice, As we discussed we are very sorry for the delay in delivering the items to you and yes, the courier has had some network issues recently, luckily these have now been resolved. Our telephone lines are live until 17:30. We did refund the cost of delivery due to the delay. Thank you for taking the time to write a review.

Posted 5 years ago

“I did not receive my beading when the order was delivered. My floor is being laid on Monday and its Thursday now so not much time to correct this!”

Helpful Report

Posted 5 years ago

“Delivery charges of £ 29.50 + vat, are very high for 2 meter long Lino.”

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Posted 5 years ago

“Placed our order, final price had no bearing on advertised price, finished up being charged £24 surcharge on top of standard delivery charge of £30. Contacted company to complain and they explained that we were considered to be outside mainland UK having a Dundee postcode.”

Helpful Report

Posted 5 years ago

Dear Mr Tonge, Thank you for your review. I have looked at your order and the pricing is correct as per the advertised price on the website for the size you ordered. It does state price from xxx and then on the product page it has a tiered pricing as per the bulk buying offers. The delivery charges and surcharges are also listed on each product page and then again in the shopping cart, i am sorry if you did not see this and it lead you to become confused or unsure of what you were being charged.

Posted 5 years ago

“The flooring arrived ridiculously damaged and was only wrapped in clingfilm no box or pallet really bad experience especially as it’s £30 for delivery and it’s just thrown in the truck wrapped in clingfilm!”

Helpful Report

Posted 6 years ago

Hi Sophie, The goods did leave us boxed and wrapped with end protectors on each pack. We have arranged to send replacement packs out to you.

Posted 6 years ago

“As a company your sales side is very good. When it comes to delivering the product, the company is sadly let down. On the first occasion the delivery driver was rude and unhelpful, to which I reported to your company. This time the delivery was non existent! after staying in all day. When the delivery was confirmed for Friday 26th of January, I gave the caller my telephone number so the driver could ring an hour before delivery, needless to say none of this happened.”

Helpful Report

Posted 6 years ago

Dear Mr Seywood, Please accept our apologies for the delayed delivery. As we discussed the driver had marked it as " check address " at 19:15 so we didn't realize until the next morning that it hadn't been delivered. I can see that the delivery was prioritized once we confirmed the house name and we also refunded 50% of the delivery charge as a goodwill gesture. Thank you for taking the time to write your review, the feedback regarding delivery has been passed onto the courier.

Posted 6 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,615 reviews