Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received sample very promptly.Very pleased.”

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Posted 4 years ago

“Brilliant, I had been looking for new flooring for a while and somewhere that delivers to your house as ican drive and found factory direct flooring and the price per pack was really great and the flooring is lovely. Thanks so much”

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Posted 4 years ago

“Received a sample of flooring, just what I wanted. Will be ordering for my kitchen when I’m ready.”

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Posted 4 years ago

“What an amazing company! beautiful flooring at extremely affordable prices! My kitchen looks fabulous and the vinyl is so comfy to walk on and extremely durable and value for money! Super easy ordering and even faster delivery! Thank you!”

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Posted 4 years ago

“I have found Factory Direct very responsive in sending out samples. I have just had my floor screed, so when dry will be placing my order. The quality of the samples are excellent.”

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Posted 4 years ago

“Purchased this product to do the spare room. Great quality for the price looks more expensive than it should at the price. Easy to lay, fast delivery, would order again”

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Posted 4 years ago

“Thank for the sample and your help”

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Posted 4 years ago

“I was very impressed with the service received. The speed of dispatch and email updates were excellent.”

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Posted 4 years ago

“Very good and quick delivery”

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Posted 4 years ago

“Great service, samples arrived well packaged, really quickly.”

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Posted 4 years ago

“Very efficient & prompt service.”

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Posted 4 years ago

“The factory staff were extremely helpful when my order didn't arrive in agreed date Love our new flooring and glad we brought from them.”

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Posted 4 years ago

“I would give Factory Direct Flooring 5 stars, but the delivery company chosen to deliver our products were beyond dire, and barely deserve even a 1 star rating. Asked who was the real loser between my fiancée (disabled) or him, who earns £10 an hour when she told him of our frustrations that he wouldn’t take the pallet off the lorry and made me do it instead, taking each item off individually. Absolutely abhorrent and would make me never want to use FDF again as these are the clowns they choose to represent their company when delivering a product we paid good money for.”

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Posted 4 years ago

“Excellent service ordered sample arrived in a couple of days thanks be in touch”

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Posted 4 years ago

“Very prompt delivery of floor samples, just wasn't to my taste on colour.”

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Posted 4 years ago

“good and fast service. but I think delivery charges are a bit high”

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Posted 4 years ago

“The sample ordering is super easy & arrived in no time. The flint grey LVT flooring is fabulous the delivery was super fast highly recommend”

Factory Direct Flooring Ltd 5 star review on 14th May 2021

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Posted 4 years ago

“Excellent customer service”

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Posted 4 years ago

“Very quick response to supplying a sample. Lovely quality flooring but unfortunately it was too cream and not white enough for our kitchen. Thanks for the sample, its a superb service which was a great help.”

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Posted 4 years ago

“Brilliant flooring and brilliant service!”

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Posted 4 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews