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Face The Future Reviews

4.8 Rating 21,973 Reviews
95 %
of reviewers recommend Face The Future
Company Reviews Product Reviews
22,155
 Metrics Info
4.8
Based on 21,973 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Face The Future Reviews

About Face The Future:

Through real experience and knowledge, Face the Future provides support for your lifelong self-care journey. Whether you’re a skintellectual or new to the skincare game, our team of experts are here to give you advice for life during every chapter of your story. Because every version of you deserves to be cared for. We know that working on your ‘you time’ means more to you than just your skincare routine, so we also stock industry-leading haircare and cosmetics brands to offer you the ultimate destination for all your self-care and beauty needs.

As authorised stockists of hundreds of brands, we can guarantee that every product you purchase at Face the Future is 100% genuine.

Visit Website

Phone:

0113 282 7744

Email:

shop@facethefuture.co.uk

Location:

Unit 4 Daughters Court,
Silkwood Park, Ossett,
Wakefield
Wakefield
WF5 9TQ

Write Your review

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Michael Y
Verified Buyer
“Prompt service, quality product”
Helpful Report
Posted 4 months ago
Hi Michael, Thank you for your amazing review! We're so glad to hear that you experienced prompt service and are satisfied with the quality. Warm wishes, Team Face The Future
Posted 4 months ago
Anonymous
Verified Buyer
“Excellent service, swift delivery and item well packed. Thank you.”
Helpful Report
Posted 4 months ago
Hi there, Thank you for your wonderful review! We're so glad to hear that you experienced excellent service, swift delivery, and that your item was well packed. Warm wishes, Team Face The Future
Posted 4 months ago
Sarah C
Verified Buyer
“Efficient service.”
Helpful Report
Posted 4 months ago
Hi Sarah, Thank you for your excellent review! We’re thrilled to hear that you appreciated our efficient service. Warm wishes, Team Face The Future
Posted 4 months ago
Tessa F
Verified Buyer
“I tried to cancel my order within 20 minutes approx of ordering and was not notified for 48 hours - but funnily enough they had been tracking me when I had browsed their website and was pondering on the order and I get an e mail saying something like "saw you looking" - find this odd when they can track you but when you want to cancel your order oh no there is no one monetering that side of things but we are actully tracking you!! Nonsense. Aslo delivery compared to other companies took way longer.”
Helpful Report
Posted 4 months ago
Hi Tessa, Thank you for your feedback. We have checked and your order was placed on a Friday evening and dispatched on the Monday, this was the earliest we could dispatch as we don't work over the weekend. Lots of our emails are automatically sent if you have been looking at the website and not actually sent from a member of the team. We do appreciate your feedback and will take your comments on board. Warm wishes, Face The Future
Posted 4 months ago
Anonymous
Verified Buyer
“unable to cancel order when erroneously charged the wrong price.”
Helpful Report
Posted 4 months ago
Hi there, Thank you for sharing your experience with us. We understand that issues with pricing can be frustrating. Please note that our team is constantly working to improve our processes and your feedback is invaluable in helping us do that. The issue was that the discount code you were trying to use had already been used on a previous order. Warm regards, Team Face The Future
Posted 4 months ago
Alpa P
Verified Buyer
“Amazing service. Lady on phone was do lovely.”
Helpful Report
Posted 4 months ago
Hi Alpa, Thank you for your lovely review! We're delighted to hear that you received amazing service and found our team so friendly. Your feedback truly brightens our day! Warm wishes, Team Face The Future
Posted 4 months ago
Said M
Verified Buyer
“I received the parcel with good condition thank you so much for the service”
Helpful Report
Posted 4 months ago
Hi Said, Thank you for your fantastic review! We're thrilled to hear that your parcel arrived in good condition and that you were satisfied with our service. Your support means a lot to us! Warm wishes, Team Face The Future
Posted 4 months ago
Jane W
Verified Buyer
“Reasonable pricing in comparison to other websites for the products I buy. Very quick delivery and good communication.”
Helpful Report
Posted 4 months ago
Hi Jane, Thank you for your wonderful review! We’re so pleased to hear you found our pricing reasonable and that you appreciated our quick delivery and communication. Your feedback is greatly valued! Warm wishes, Team Face The Future
Posted 4 months ago
Alun J
Verified Buyer
“Very pleased! Lovely item and extremely good value to include “free gift”. Thankyou.”
Helpful Report
Posted 4 months ago
Hi Alun, Thank you for your wonderful review! We're so pleased to hear that you loved your item and found it to be great value, especially with the free gift included. Warm regards, Team Face The Future
Posted 4 months ago
Magdalena B
Verified Buyer
“Great customer dervice speedy delivery”
Helpful Report
Posted 4 months ago
Hi Magdalena, Thank you for your wonderful review! We’re so glad to hear that you enjoyed our speedy delivery and great customer service. Warm wishes, Team Face The Future
Posted 4 months ago
Anastasiia V
Verified Buyer
“The description states that the volume of the cleanser is 100 ml, but they sent a 50 ml sample. Be careful. This is a scam. The support does not respond at all.”
Helpful Report
Posted 4 months ago
Hi Anastasiia, Thank you for your review. We have checked your emails and can see that this has been dealt with by our Customer Service team, who responded in a timely manner. We appreciate your feedback. Warm wishes, Team Face The Future
Posted 4 months ago
Anonymous
Verified Buyer
“Item arrived damaged. Sent a complaint requesting refund but was ignored.”
Helpful Report
Posted 4 months ago
Hi, Thank you for your feedback. After checking emails, we can see that you emailed us on Friday afternoon and received a response on Monday. We are not open over the weekend, so we did respond as soon as possible. We can see that this is been dealt with by our Customer Service team. Kind regards, Face the Future
Posted 4 months ago
Karen H
Verified Buyer
“User friendly website and order came through efficiently”
Helpful Report
Posted 4 months ago
Hi Karen, Thank you for your wonderful review! We're so glad to hear that you found our website user-friendly and that your order was processed efficiently. Your feedback is greatly appreciated! Warm wishes, Team Face The Future
Posted 4 months ago
Stacey M
Verified Buyer
“I love buying my beauty products from face the future as I always get good advice and excellent customer service. Environ is my go to brand as it suits my skin.”
Helpful Report
Posted 4 months ago
Hi Stacey, Thank you so much for your wonderful review! We’re delighted to hear that you consistently receive great advice and excellent customer service while shopping with us. Warm wishes, Team Face The Future
Posted 4 months ago
Heather B
Verified Buyer
“Excellent service , item was delivered on time Very happy and I would order from Face The Future again”
Helpful Report
Posted 4 months ago
Hi Heather, Thank you for your wonderful review! We're so pleased to hear that you were happy with our service and that your item was delivered on time. We can't wait to welcome you back for your next order! Warm wishes, Team Face The Future
Posted 4 months ago
Anonymous
Verified Buyer
“I was sent the wrong items and then had the hassle of having to email and then print off return sheets and free post posting”
Helpful Report
Posted 4 months ago
Hi there, Thank you for your feedback. We’re truly sorry to hear that you received the wrong items and encountered difficulties with the return process. We strive to provide an efficient service, and your comments are very important to us as we work to improve. Warm wishes, Face The Future
Posted 4 months ago
Sonia M
Verified Buyer
“I love my eviron and I like coats but can I ask you do you do any samples of cream for night time”
Helpful Report
Posted 4 months ago
Hi Sonia, Thank you for your wonderful review! We're so glad to hear that you love your Eviron products. Samples are sent to us at random from brands, so we cannot guarantee specific ones. Warm wishes, Team Face The Future
Posted 4 months ago
Anonymous
Verified Buyer
“Received Natura Bisse Inhibit cream and it was separated and clumpy - looks expired/off”
Helpful Report
Posted 4 months ago
Hi, Thank you, we are sorry to hear this. We cannot see any correspondence regarding this issue. Please contact us on shop@facethefuture.co.uk so we can assist. Kind regards, Face the Future
Posted 4 months ago
Lesley S
Verified Buyer
“Absolutely love it”
Helpful Report
Posted 4 months ago
Hi Lesley, Thank you so much for your wonderful review! Warm wishes, Team Face The Future
Posted 4 months ago
Renee R
Verified Buyer
“Reliable and speedy”
Helpful Report
Posted 4 months ago
Hi Renee, Thank you for your wonderful review! We’re so glad to hear that you found our service reliable and speedy. Warm wishes, Team Face The Future
Posted 4 months ago
Face The Future is rated 4.8 based on 21,973 reviews
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