Face The Future Reviews

Name: Face The Future
Address: Unit 4 Daughters Court, Silkwood Park, Ossett, Wakefield, Wakefield
Rating: 4.76

4.8 Rating 22,438 Reviews

95 %

of reviewers recommend Face The Future

4.8

Based on 22,438 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Face The Future:

Through real experience and knowledge, Face the Future provides support for your lifelong self-care journey. Whether you’re a skintellectual or new to the skincare game, our team of experts are here to give you advice for life during every chapter of your story. Because every version of you deserves to be cared for. We know that working on your ‘you time’ means more to you than just your skincare routine, so we also stock industry-leading haircare and cosmetics brands to offer you the ultimate destination for all your self-care and beauty needs.

As authorised stockists of hundreds of brands, we can guarantee that every product you purchase at Face the Future is 100% genuine.

Visit Website

Phone:

0113 282 7744

Email:

shop@facethefuture.co.uk

Location:

Unit 4 Daughters Court,
Silkwood Park, Ossett,
Wakefield
Wakefield
WF5 9TQ

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Face The Future 5 star review on 13th December 2025

Rachel N

Face The Future 5 star review on 11th December 2025

Julia S

Face The Future 5 star review on 6th December 2025

Mara B

142

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great items and very good customer service”

Helpful Report

Posted 1 year ago

Hi Rachel, Thank you for your wonderful review! We're delighted to hear that you enjoyed our items and that our customer service met your expectations. Your satisfaction is our top priority! Best wishes, Face the Future

Posted 1 year ago

“Wrong delivery option automatically selected on checking out. No number to call and speak to someone. Only spent so much to get free delivery and only offered a partial refund on the delivery as I was told my query was bottom of the list”

Helpful Report

Posted 1 year ago

Hi Andrew, Thank you for your review. We can see that the priority plus delivery was chosen on your order, this then gives you free priority shipping for the year, we understand this was chosen by mistake but we had sent the order on priority delivery so we could only refund the difference. There is our phone number on our website should you need to call us in future. As mentioned in the emails to you, our emails are worked from oldest to newest to ensure everyone is responded to in the correct order. Kind regards, Face the Future

Posted 1 year ago

“Fantastic products and easy to order/ fast to dispatch!!”

Helpful Report

Posted 1 year ago

Hi Emma, Thank you for your wonderful review! We're delighted to hear that you found our products fantastic and that the ordering process was easy for you. It’s great to know our fast dispatch made your experience even better! Best wishes, Face the Future

Posted 1 year ago

“It's a good product have been using it under my eyes very good Ita very expensive that's why I use it sparinly”

Helpful Report

Posted 1 year ago

Hi David, Thank you for your wonderful review! We're delighted to hear that you're enjoying the product, especially for under your eyes. We understand that it can be a bit of an investment. Your satisfaction is our priority! Best regards, Face the Future

Posted 1 year ago

“Excellent service and delivery thank you”

Helpful Report

Posted 1 year ago

Hi Concepta, Thank you for your wonderful review! We’re delighted to hear that you had an excellent experience with our service and delivery. Take care, Face the Future

Posted 1 year ago

“Everything is ok but delivery sometimes is not good, take time with royal mail! I prefer different delivery company! Back in 2, 3 years time was DHL delivery and was so much better!”

Helpful Report

Posted 1 year ago

Hi Veronica, Thank you for your review. We do only use Royal Mail as our delivery service and can only apologise for any delays on their behalf. Kind regards, Face the Future

Posted 1 year ago

“All good, I got the item fast and it is exactly what I ordered.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your wonderful feedback! We're delighted to hear that your order arrived quickly and that it was just what you were looking for. Best wishes, Face the Future

Posted 1 year ago

“Fast efficient service, great prices and free samples, what is not to like”

Helpful Report

Posted 1 year ago

Hi Lisa, We really appreciate your kind words! We're so glad you found our service fast and efficient, and we're happy you enjoyed the free samples. Thank you for taking the time to share your experience! Best, Face the Future

Posted 1 year ago

“Great price and speedy delivery. Would recommend.”

Helpful Report

Posted 1 year ago

Hi Valerie, Thank you so much for your fantastic review! We’re thrilled to hear you found great value and enjoyed our speedy delivery. Your recommendation means a lot to us! Warm regards, Face the Future

Posted 1 year ago

“Everything spot on delivery etc no complaints”

Helpful Report

Posted 1 year ago

Hi Gwen, Thank you for your great review! We're so pleased to hear everything was spot on with your delivery. Best wishes, Face the Future

Posted 1 year ago

“Excellent choice of products and prices and service”

Helpful Report

Posted 1 year ago

Hi Caron, Thank you for the excellent review! We’re thrilled to hear that you’re happy with our product selection, pricing, and service. Your support truly means the world to us! Best wishes, Face the Future

Posted 1 year ago

“Only been ordering from face the future for a short while but will continue to do so! Easy ordering and very quick delivery, no issues at all so far!”

Helpful Report

Posted 1 year ago

Hi Trina, Thank you for your amazing review! We’re so glad to hear that you found our ordering process easy and enjoyed our quick delivery. It’s wonderful to know that you're happy with your experience, and we look forward to serving you again soon! Best wishes, Face the Future

Posted 1 year ago

“Very quick delivery, perfect.”

Helpful Report

Posted 1 year ago

Hi Lesley, Thank you for your lovely feedback! We're so glad to hear that you experienced quick delivery and that everything was perfect. We appreciate you taking the time to share your thoughts! Best wishes, Face the Future

Posted 1 year ago

“Some of the deals are good money savers. Dispatch is always prompt. Friendly bunch :)”

Helpful Report

Posted 1 year ago

Hi Paul, Thank you for your lovely review! We're so pleased you found some great deals and that our dispatch is always on point. It's wonderful to hear you feel our team is friendly—we strive to create a welcoming atmosphere. Best wishes, Face the Future

Posted 1 year ago

“My order was fulfilled and delivered within a few days. Very happy with the service provided.”

Helpful Report

Posted 1 year ago

Hi Teresa, Thank you for your great feedback! We're so pleased to hear that your order was fulfilled and delivered promptly. Your satisfaction is our priority! Best wishes, Face the Future

Posted 1 year ago

“Very happy with the product and service…👍”

Helpful Report

Posted 1 year ago

Hi Aniket, Thank you for your lovely review! We're so pleased to hear you're happy with both our product and service. Your satisfaction is our priority, and it means a lot to us! Best wishes, Face the Future

Posted 1 year ago

“This was my first order and I was very pleased with the discount on offer and also the quick delivery!”

Helpful Report

Posted 1 year ago

Hi Lucy, Thank you for your amazing review! We're thrilled to hear that you were pleased with the discount and our quick delivery. We appreciate your support and hope to serve you again soon! Best, Face the Future

Posted 1 year ago

“Excellent delivery service. Really good price.”

Helpful Report

Posted 1 year ago

Hi Irene, Thank you for your lovely review! We're so pleased to hear you had a great experience with our delivery service and found everything at a fantastic price. Your support means the world to us! Best wishes, Face the Future

Posted 1 year ago

“Received my order with a massive hole in the box and a bag taped around it. Emailed customer service and they just said they will take it up with Royal Mail. No real apology or incentive for me to purchase from them again. Disappointed as I spent almost £100 with them.”

Helpful Report

Posted 1 year ago

Hi Anita, We are sorry to hear this, we have checked the emails and can see our customer service team did apologise for how the package was received from Royal Mail and checked the CCTV to confirm that it had not been sent from us in this way. As you confirmed all of the items were received we have now raised this with Royal Mail. Kind regards, Face the Future

Posted 1 year ago

“Hi we are very pleased with the products we order from you and were wondering if you had any more small samples to gift under eye gel and shampoo thank you kindly 18 Peverel East Beckton London E66WZ”

Helpful Report

Posted 1 year ago

Face The Future is rated 4.8 based on 22,438 reviews