Face The Future Reviews

Name: Face The Future
Address: Unit 4 Daughters Court, Silkwood Park, Ossett, Wakefield, Wakefield
Rating: 4.76

4.8 Rating 22,715 Reviews

94 %

of reviewers recommend Face The Future

4.8

Based on 22,715 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Face The Future:

Through real experience and knowledge, Face the Future provides support for your lifelong self-care journey. Whether you’re a skintellectual or new to the skincare game, our team of experts are here to give you advice for life during every chapter of your story. Because every version of you deserves to be cared for. We know that working on your ‘you time’ means more to you than just your skincare routine, so we also stock industry-leading haircare and cosmetics brands to offer you the ultimate destination for all your self-care and beauty needs.

As authorised stockists of hundreds of brands, we can guarantee that every product you purchase at Face the Future is 100% genuine.

Visit Website

Phone:

0113 282 7744

Email:

shop@facethefuture.co.uk

Location:

Unit 4 Daughters Court,
Silkwood Park, Ossett,
Wakefield
Wakefield
WF5 9TQ

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Face The Future 5 star review on 7th March 2026

149

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An item was missing. You sent a short video proving nothing. The bank agreed it was insufficient and a charge back was given. Your customer service is beyond poor. You tried to get me to blame Royal Mail. Shocking.”

Helpful Report

Posted 1 year ago

Hi Sharon, Thank you for your feedback. We can see you got in touch to say an item was missing and were sent a form to complete so we could understand further if there was any damage to the parcel. As you confirmed there wasn't, our customer service team then checked the CCTV to see if it was a mistake on our side, we could see that all items were packed into your order and sent the CCTV to show this. Kind regards, Face the Future

Posted 1 year ago

“Great service”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your wonderful review! We're thrilled to hear that you experienced great service. Best wishes, Face The Future

Posted 1 year ago

“It’s the second time I’m getting a vitamin C that has been coloured already, meaning it was aging before it arrived to me, therefore less active. It’s a shame there is no way to get to customer service, last time I tried on my other parcel as it was dark yellow and nobody came back to me. I ordered before the vitamin c from the same brand and from this website and it was great, but only the first time, the other 2 were yellow and dark yellow, not clear like the first time or the previous times from different websites. Probably old batch and it’s a shame because it’s an expensive product. I’ll buy it some place else, gave them 2 tries from my own pocket, that’s enough. Mrs Green”

Helpful Report

Posted 1 year ago

Hi, We cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind regards, Face the Future

Posted 1 year ago

“Order came quickly and was well packaged.Thank you .”

Helpful Report

Posted 1 year ago

Hi Elaine, Thank you for your wonderful review! We're glad to hear that your order arrived quickly and well packaged. Best wishes, Face The Future

Posted 1 year ago

“Great service and always amazing freebies and trial sizes that are super useful and good way to trial new products.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your wonderful review! We're so glad to hear that you appreciate our service and enjoy the freebies and trial sizes. Best wishes, Face The Future

Posted 1 year ago

“Excellent service can’t fault this company fast delivery highly recommend”

Helpful Report

Posted 1 year ago

Hi Sarah-jane, Thank you so much for your wonderful review! We're thrilled to hear that you had an excellent experience with our service and fast delivery. Best wishes, Face The Future

Posted 1 year ago

“I am very satisfied with your company🤗🤗🤗 large selection of products, fast delivery. I use your services with great pleasure”

Helpful Report

Posted 1 year ago

Hi Zoriana, Thank you so much for your wonderful review! We're delighted to hear that you are satisfied with our large selection of products and our fast delivery. Best wishes, Face The Future

Posted 1 year ago

“First time using Face the Future. Wouldn’t hesitate to buy again. Very smooth easy buying experience and delivery was a little slow BUT I bought over Christmas and new year so that’s to be expected. No complaints. My goods were well packaged.”

Helpful Report

Posted 1 year ago

Hi Kimberley, Thank you for your wonderful review! We're thrilled to hear that you had a smooth and easy buying experience with us. We appreciate your understanding regarding the delivery time over the Christmas period. Best wishes, Face The Future

Posted 1 year ago

“I asked to cancel the order but no one replied to me. So the order was dispatched and I still don’t have it! Lost in the post. Shan’t be ordering from this company again.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback. Unfortunately, your order was too far in the process to be cancelled. We have checked our emails and can see that our customer service team replied to you with instructions on how to return the parcel if needed. We have checked the tracking and can see that the parcel has now been delivered. Kind regards, Face the Future

Posted 1 year ago

“Excellent service, delivery is very quick every time”

Helpful Report

Posted 1 year ago

Hi Gina, Thank you for your wonderful review! We're so glad to hear that you consistently receive excellent service and quick delivery. Best wishes, Face The Future

Posted 1 year ago

“Great service every time and fab products. Would not be without my Environ products.”

Helpful Report

Posted 1 year ago

Hi Lynn, Thank you so much for your wonderful review! We’re thrilled to hear that you love our service and Environ products. Best wishes, Face The Future

Posted 1 year ago

“thank you i am usisng products for pigmentation has been helpful can see the difference”

Helpful Report

Posted 1 year ago

Hi Nureen, Thank you for your wonderful review! Best wishes, Face The Future

Posted 1 year ago

“I've been using Face the Future for a few years now and am pleased with their products. There are plenty of free samples to try on as well.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your wonderful review! We're so glad to hear that you’ve been enjoying our products and taking advantage of our free samples. Best wishes, Face The Future

Posted 1 year ago

“All my favourite brands shopable in one place”

Helpful Report

Posted 1 year ago

Hi Katey, Thank you for your wonderful review! We're so glad to hear that you love having all your favourite brands in one convenient place. Best wishes, Face The Future

Posted 1 year ago

“Very happy quick delivery”

Helpful Report

Posted 1 year ago

Hi there, Thank you so much for your lovely review! We're thrilled to hear that you were happy with the quick delivery. Best wishes, Face The Future

Posted 1 year ago

“Good communication through seller and buyer, quick delivery and the best product”

Helpful Report

Posted 1 year ago

Hi Kelly, Thank you for your fantastic review! We're delighted to hear that you had a great experience with our communication, quick delivery, and product quality. Best wishes, Face The Future

Posted 1 year ago

“Absolutely over the moon with my purchases from Face The Future. First time ordering but it definately won't be my last. Great service, excellent prices and fast postage considering it was between Christmas and New Year. Everything was packaged up so securely. 5 stars from me.”

Helpful Report

Posted 1 year ago

Hi Diane, Thank you so much for your amazing review! We're thrilled to hear you're over the moon with your purchases. It's fantastic to know that our service, prices, and packaging exceeded your expectations, especially during such a busy time. Best wishes, Face The Future

Posted 1 year ago

“Good Service I have been using Environ Products for years.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your wonderful review! Best wishes, Face The Future

Posted 1 year ago

“An easy to navigate website with informative product details that helps make a decision what to purchase.”

Helpful Report

Posted 1 year ago

Hi Zora, Thank you for your kind words! We're so glad you found our website easy to navigate and that the product details helped you make your purchase decision. Your feedback is truly appreciated! Best wishes, Face The Future

Posted 1 year ago

“Easy ordering, prompt arrival of goods, that were well wrapped. All in all, great service.”

Helpful Report

Posted 1 year ago

Hi Sarah, Thank you for your fantastic review! We're delighted to hear that you found the ordering process easy and that your items arrived promptly. Best wishes, Face The Future

Posted 1 year ago

Face The Future is rated 4.8 based on 22,715 reviews