Face The Future Reviews

Name: Face The Future
Address: Unit 4 Daughters Court, Silkwood Park, Ossett, Wakefield, Wakefield
Rating: 4.77

4.8 Rating 21,333 Reviews

95 %

of reviewers recommend Face The Future

4.8

Based on 21,333 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Face The Future:

Through real experience and knowledge, Face the Future provides support for your lifelong self-care journey. Whether you’re a skintellectual or new to the skincare game, our team of experts are here to give you advice for life during every chapter of your story. Because every version of you deserves to be cared for. We know that working on your ‘you time’ means more to you than just your skincare routine, so we also stock industry-leading haircare and cosmetics brands to offer you the ultimate destination for all your self-care and beauty needs.

As authorised stockists of hundreds of brands, we can guarantee that every product you purchase at Face the Future is 100% genuine.

Visit Website

Phone:

0113 282 7744

Email:

shop@facethefuture.co.uk

Location:

Unit 4 Daughters Court,
Silkwood Park, Ossett,
Wakefield
Wakefield
WF5 9TQ

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Face The Future 5 star review on 29th April 2025

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“not impressed with a product also it say’s worth £20 well its not”

Helpful Report

Posted 2 years ago

Good Afternoon, So sorry to hear you were not impressed with the product received. I can see that you were sent this as part of a promotion as a free item, so thank you for your feedback regarding the product, and we will be sure to pass this on to the team and brand to make them aware you did not feel that this would have been worth the value of item. Kind regards, Face the Future

Posted 2 years ago

“The EVRI never delivers the parcel”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for your order and taking the time to leave a review. So sorry to hear that you didn’t receive your order as anticipated. We have recently switched couriers to try and ensure that all parcels are still delivered within the timeframe quoted whilst Royal Mail are having ongoing strikes. Unfortunately, due to the volume of parcels the courier is receiving to process in this peak time of year, and us as a company newly transitioning over to them this hasn’t come without it’s challenges. We have a dedicated member of the team working with the courier to ensure all outstanding queries are dealt with promptly, and you will be contacted with a resolution as soon as possible. We again do sincerely apologise for this and we are doing everything we can to have this rectified and running smoothly for all future orders. Kind regards, Face the Future

Posted 2 years ago

“I ordered 4 products. Only 2 arrived, I was informed the other 2 products were out of stock so I asked for a refund. I received an email saying I’d be refunded for only 1 of the products and I’ve not had it.”

Helpful Report

Posted 2 years ago

Good Afternoon Samantha, Thank you for your comments. Apologies I believe there was some confusion as there was only one item that was out of stock, which I can see you have been refunded for. The other item is showing as scanned into your parcel and was included. Should you still need further assistance with this then please contact us directly on shop@facethefuture.co.uk and apologies again for any confusion caused, Kind regards, Face the Future

Posted 2 years ago

“I have not received this parcel, the delivery made on that day was not Face Future tshirt, it was a different item all together!! Xx”

Helpful Report

Posted 2 years ago

Good Afternoon Stella, Thank you for your review. I can see your most recent order with us has been delivered to the stated address on 18.11.22. We haven't had any correspondence from yourself to say otherwise and we do not supply t-shirts, so not sure if you maybe would like to check with another supplier if there was an additional order you were waiting on. If you still do require assistance from us then please send us an email at shop@facethefuture.co.uk Kind regards, Face the Future

Posted 2 years ago

“I received my moisturiser and opened the box to find the tub unsealed, and with no spatula as the box indicates. Very disappointed ☹️”

Helpful Report

Posted 2 years ago

Good Afternoon, Apologies your product didn't arrive as you had expected. All products do come directly from the manufacturer and are unopened/unused. I am unable to find any correspondence from yourself in regards to this, as we could have raised this with the batch details to them directly for you to ensure this was as it should be. Sorry for the confusion, the daily radiance cream are no longer manufactured with a spatula so this wouldn't be included. If you do still require any assistance then please contact us directly on shop@facethefuture.co.uk Kind regards, Face the Future

Posted 2 years ago

“Foundation came without packaging and pump didn’t work. Not what I expect when I am paying £50 for a foundation! Another item was out of stock.”

Helpful Report

Posted 2 years ago

Good Afternoon Joy, Sorry to hear that you are not happy with your recent experience with ourselves. The product you purchased does not come in an outer box and is a sealed single unit. I can see that you have had correspondence with ourselves, but unfortunately as yet we haven't had a response. Please can you reply to our most recent email at your earliest convenience so that we can resolve this for you. We look forward to receiving your reply soon. Kind regards, Face the Future

Posted 2 years ago

“You have not answered my emails. I ordered and paid for Environ 5 & Environ Antioxidant & Peptide Eye Gel. The Eye Gel has not arrived. Please send it immediately or refund my account.”

Helpful Report

Posted 2 years ago

Good morning Annie, Thank you for taking the time to leave a review with us. As delivering excellent customer service is very important to us, we ensure that all emails are responded to within a timely manner. I have therefore investigated this further for you. I can see that the first email we received from yourself was outside of our opening hours on the 24th October, a member of our team then reached out to you on the 25th October and we are still waiting on a response from yourself so apologises if you have not received our reply. I have contacted you again this morning and will wait for your response, as we want to get this resolved for you as soon as possible. We look forward to hearing from you at your earliest convenience. Kindest regards, Face The Future

Posted 2 years ago

“Still hasn't shown up”

Helpful Report

Posted 2 years ago

Good morning Charlotte, Thank you so much for choosing to shop with face the future and for taking the time to leave a review with us. I am very sorry to see that your item was not delivered within the quoted time frame. I have investigated this for you and can see that you selected Free Standard UK Delivery (2-5 Working Days) upon checkout and your item arrived later than expected on the 6th working day. We sincerely apologise for this and any inconvenience this may have caused. The week that your order was placed, we had several royal mail strikes on which unfortunately but inevitably caused delays. We appreciate how frustrating this is for our customers, so we therefore reduced our premium DPD delivery cost to £3.99 to minimise delivery disruption. However, we would love to make this up to you if you choose to order with us again. Please contact us on shop@facethefuture.co.uk so we can arrange this for you. Best wishes, Face The Future

Posted 2 years ago

“My item was out for delivery over a week after ordering and was not successfully delivered to me.”

Helpful Report

Posted 2 years ago

Dear Sophie, Thank you for choosing to shop with Face the Future, I am very sorry to hear that your item did not arrive as quickly as expected. I can see that the week of your order, we had several royal mail strikes in place which caused delays in delivery. I have looked into this further for you and can see that your order has now been delivered successfully. I am very sorry that you feel disappointed with our service on this occasion and we would love to make this up to you if you choose to shop with us again. Please contact us on shop@facethefuture.co.uk if you wish to take up this offer. Kindest regards, Face The Future

Posted 2 years ago

“Did not receive package”

Helpful Report

Posted 2 years ago

Hello Sarah, Thank you for shopping with Face The Future, we appreciate your custom and I am very sorry to hear that you initially did not receive your parcel. I can see that after your non- receipt claim we immediately raised this with Royal Mail who have been in touch to confirm this claim has now been concluded and has been accepted. I completely understand how frustrating this process must have been for you and I sincerely apologise for this. I can also see that a replacement and discount code has been actioned and is on it's way to you. If we can assist you with anything else at all, please do contact us on shop@facethefuture.co.uk Kind Regards, Face the Future

Posted 2 years ago

“they said the product was in stock but it wasn’t and only re sent me it cos i emailed them and i still haven’t got it”

Helpful Report

Posted 2 years ago

Good Afternoon Emma, Hope you are well and thank you for your feedback. I can see from your correspondence with the team that unfortunately the item you had ordered was out of stock, and you should have been advised of this via email that there was an anticipated delay. The item had arrived into stock at that point and was shipping the following day. Due to the Royal Mail strikes this did affect the timescales of usual first class delivery, but I can see this has now been delivered to your requested safe place. Our sincere apologies for the delay with your order and should you wish to discuss anything further please contact us at shop@facethefuture.co.uk Kind regards, Face the Future

Posted 2 years ago

“Unfortunately it is difficult for me to give a review as I still haven’t received the product I ordered”

Helpful Report

Posted 2 years ago

Good Afternoon Derek, I hope you are well and thank you for taking the time to leave your review. Our sincere apologies for the delay with receiving your order. Unfortunately the item purchased took slightly longer than anticipated to arrive in our warehouse which meant we couldn't fulfil your order in the time quoted. This is not the experience we want our customers to have, and has been passed on to the relevant teams regarding ordering to prevent this from happening in future. I can see your order has now been received and we hope you enjoy your new products and once again sincere apologies for any inconvenience this may have caused. Kind regards, Face the Future

Posted 2 years ago

“As yet still haven’t had delivery or any indication when it will arrive. I have had emails asking me to buy more things and leave a review. So here’s the review. Where’s my purchase????”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for your review. Our emails to request a review go out the same time as your order dispatches, and you were also emailed a tracking link with delivery details when goods were dispatched, so apologies if you hadn't seen that. I can see that at time of order you selected the 'Free Standard UK delivery' option (2-5 working days). Your order is showing as delivered on the 03.10.22 which would have been the 4th working day within the quoted parameters. Apologies for any confusion caused by receiving the emails beforehand in terms of the review. Should you require anything further then please contact us directly at shop@facethefuture.co.uk Kind regards, Face the Future

Posted 2 years ago

“I never receive the product because the delivery took longer than estimated and I wast on that adress anymore. After I got the refund I that i was charged app 40eur because the product couldnt be delivered and they Had to sent it back. Very unprofessional company.”

Helpful Report

Posted 2 years ago

Good afternoon, Thank you for taking the time to leave a review with us, we hope you are well today. We are very sorry to hear that you are not happy with the service received. We strive to give the best customer experience possible, so we are sorry to hear that you feel disappointed on this occasion. I have investigated this for you and can see that you selected standard international delivery which is 3-17 working days. The delivery officer attempted delivery on the 23rd August, which was the 16th working day. They then attempted delivery again several days later. I can see that upon this being returned to us, our team contacted you and refunded you minus the delivery charge for this to be returned to us. This is all stated in our delivery terms and conditions and I have posted the link to this for your reference. https://www.facethefuture.co.uk/pages/delivery Should we be able to assist you with anything else, please do contact us on shop@facethefuture.co.uk Kindest regards, Face The Future

Posted 2 years ago

“I placed a large order of around £130 after a recommendation to use this company. Initially I was impressed, a good selection of products at a decent price, the edit box was good value. However, I ordered two of one item and only received one. I am in stalemate with the company as they say they put it in, I say I haven’t received it. I was sent a form to fill in which I was unable to edit, told I had been sent the CCTV footage to prove it was packed and I haven’t received that either. The item is low value at £8.40 but I have no reason to lie. I did not receive the item and no solution has been found. Disappointing service at the end after an initial good experience.”

Helpful Report

Posted 2 years ago

Good Morning, I hope you are well, thank you for taking the time to leave a review with us. We appreciate how frustrating this process has been, we take non-receipt claims very seriously and the process we follow as a company ensures that we can fully investigate. We have reviewed the CCTV footage from our dispatch depot and this shows all the products were included and dispatched within your order. I have also reviewed the correspondence that you had with a member of customer services and can see that they offered to send you video evidence of this for your reference. We have not had any further communication from you, however I have now sent you this CCTV footage. After reviewing the CCTV footage, I have also reviewed your non-receipt claim and highlighted you have stated that the parcel has arrived to you in good condition and the seal was intact. We would request for you to double check all the packaging again, as we know all the items left our premises and arrived to you in good order. Due to the video evidence and the statements in your non-receipt claim, we will be unable to process a refund or a replacement on this occasion. My sincere apologies for any inconveniences caused. Kindest regards, Face The Future

Posted 2 years ago

“The bag came with no scoop! I was expecting 30 individual shots... reached out to your customer service, no favourable outcome.”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for your feedback and apologies the goods were not as you were expecting. I can see from your correspondence with a member of the team that they had checked with the manufacturer, and they confirmed the product does not some with a scoop. In the product listing it shows that these are a 30 day supply and not individual shots, these are only available in the 24 where it is listed that these are in individual sachets. Sorry for the confusion and your feedback will be passed on to manufacturer and our online team to avoid any misunderstandings in future. Kind regards, Face the Future

Posted 2 years ago

“I don't remember to order these products. I order colorscience and a mystery product... How can I return them ? Sonia”

Helpful Report

Posted 2 years ago

Good Afternoon Sonia, Thank you for your review and recent order. Looking at the contact you have had with our Customer Service team, the items which you received were the mystery product you had ordered. The Colorescience item was out of stock and was to be dispatched separately as emailed and advised to you the day of order. It appears you have now confirmed you wish to wait for the Colorescience item, and have resolved your query with our team. Should you require anything else then please let us know. Kind regards, Face the Future

Posted 2 years ago

“I’ve been sent completely the wrong products compared to what I ordered.”

Helpful Report

Posted 2 years ago

Good Afternoon, I hope you are well and thank you for your most recent order. Our sincere apologies that your items haven't been received correctly. Unfortunately there was an issue with our dispatch system which caused some confusion with the order, this has now been escalated and resolved to prevent this from happening again. We want to have this issue rectified as soon as possible for you in terms of the incorrect goods that you have received, and I have sent you an email to have this resolved asap. If you can please respond at your earliest convenience so we can ensure this is dealt with promptly. Once again our apologies this wasn't received as expected and for any inconvenience caused. Kind regards, Face the Future

Posted 2 years ago

“Last time ordered products of Mesoestetic were all dry. This time when the new stock got in place. I placed an order with a commitment of next day delivery. But my order was attempted to deliver after 3 days. I m no longer in town. Pls return the product and arrange refund. Extremely disappointed”

Helpful Report

Posted 2 years ago

Good Afternoon Asma, Sincere apologies for the delay with your order and that it hasn't been received as expected. I can see that your order was placed on a next day delivery as advised and did leave our warehouse as anticipated to fulfil this, but unfortunately hasn't then left the depot with Royal Mail in time to ensure your item was delivered on the day quoted. I have contacted Royal Mail to advise of this and as per our discussion once the goods arrive back to us due to non-collection then a full refund will be issued. Sincere apologies again for any inconvenience caused, and as mentioned this has been escalated to Royal Mail to prevent further instances like this occurring. Kind regards, Face the Future

Posted 2 years ago

“I not have my order”

Helpful Report

Posted 2 years ago

Good Morning Barbara, Thank you for your recent order. I have taken a look into this for you and can see that unfortunately the parcel is being returned to sender due to an incorrect address provided. I have emailed you directly to resolve this issue and ensure Royal Mail have all the information required to deliver your parcel successfully. Kind regards, Face The Future

Posted 2 years ago

Face The Future is rated 4.8 based on 21,333 reviews