Face The Future Reviews

Name: Face The Future
Address: Unit 4 Daughters Court, Silkwood Park, Ossett, Wakefield, Wakefield
Rating: 4.77

4.8 Rating 21,337 Reviews

95 %

of reviewers recommend Face The Future

4.8

Based on 21,337 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Face The Future:

Through real experience and knowledge, Face the Future provides support for your lifelong self-care journey. Whether you’re a skintellectual or new to the skincare game, our team of experts are here to give you advice for life during every chapter of your story. Because every version of you deserves to be cared for. We know that working on your ‘you time’ means more to you than just your skincare routine, so we also stock industry-leading haircare and cosmetics brands to offer you the ultimate destination for all your self-care and beauty needs.

As authorised stockists of hundreds of brands, we can guarantee that every product you purchase at Face the Future is 100% genuine.

Visit Website

Phone:

0113 282 7744

Email:

shop@facethefuture.co.uk

Location:

Unit 4 Daughters Court,
Silkwood Park, Ossett,
Wakefield
Wakefield
WF5 9TQ

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Face The Future 5 star review on 29th April 2025

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased 2 mesoestetic post peel. Crystal fiber face masks pack of 5 ORDERED 10 Excepting it to arrive as shown in pictures advertised IN A PACKET BUT they send me the face mask out of the packet with NO EXPIRATION DATE whatsoever The Customer was an absolute shambles no help at all could not tell me what the expiry date was i would not have placed a order for this had I know this is how you would of sent me the item face the future I will most certainly consider elsewhere in the future especially with the poor customer service I have had it’s an absolute disgrace!!!”

Helpful Report

Posted 3 years ago

Good afternoon Roisin-adaline Hanif, Thank you for taking the time to leave a review with us, as all feedback is valuable and helps us to improve our services. We are committed to the highest standards of customer care, I am truly sorry that you feel this wasn't demonstrated to you on this occasion. I have investigated this further for you and can see that you purchased our Daily Deal Mesoestetic Post Peel Masks at a discounted price. We appreciate you raising your concerns with us that the imagery used displayed the box which was not included. I can confirm that this issue was immediately raised with our IT team and rectified. I can also see that you have since been in contact with our customer services representatives and your concerns with the expiry date are now resolved. In the meantime, please contact us at 01132827744 or shop@facethefuture.co.uk if you have any additional questions or comments. Kindest regards, Amber

Posted 3 years ago

“Unable to write a review as have not received the goods”

Helpful Report

Posted 3 years ago

Hello Judi, Thank you so much for shopping with us at Face The Future. I have investigated this for you and can see that purchased your order with our Free standard delivery ( 2-5 working days ) on the 30th of May. This was despatched on the 31st of May and delivered successfully on the 4th of June. We hope you are enjoying your product, however, please do contact us at shop@facethefuture.co.uk if we can assist you at all with anything. Kindest regards, Face The Future

Posted 3 years ago

“Disappointed I was looking forward to a good product. Maybe the pricy was discounted because it was old.”

Helpful Report

Posted 3 years ago

Hello Catherine, Thank you for taking the time to review Face The Future and we sincerely apologise to hear that you are not happy with your purchase. I can confirm that all stock we receive is fresh and comes directly from the manufacturer so please contact us at shop@facethefuture.co.uk so we can investigate this for you. Kind regards, Amber

Posted 3 years ago

“I got the product for my daughter acne and it made her face worst than it was”

Helpful Report

Posted 3 years ago

Good Morning, Thank you for taking the time to leave a review with Face The Future. I am sorry to hear that you did not receive the results you were expecting from this product. Many factors influence changes in the skin and using progressive skincare is one element of treating skin conditions and characteristics. We recommend any customer that is investing in skincare completes our online consultation so that we can review all contributing factors that cause changes within the skin and advise on how the regime is integrated into your existing routine. I would be more than happy to arrange for you to have some time with one of our consultants to review your regime and provide you with additional advice to support in achieving your desired results. Please let me know if you would like to take up this offer by emailing us at shop@facethefuture.co.uk Once again, my sincere apologies for any inconvenience caused. Kind Regards, Amber

Posted 3 years ago

“I used cosmelan for 5 days and had bad reaction which is my skin burnt, i emailed to the FTF team to arrange return because of product wasn’t suitable for me and a lady get back to via email “Amber” she wasn’t helpful at all rude first she tried to tackle me by asking different questions and asked photo of the burnt skin which i sent then she asked about application of product as i told her first two days i used twice then reduced it to 1 application per day, she replied you followed the wrong routine which burnt your skin and it’s normal reaction, she doesn’t know anything about product and i think she needs to read the leaflet provided with cosmelan 2 where they recommended 3 application per day for first 4 weeks, but anyway i decide not to buy anything from them and never let my F&F. Also i believe she need some more training and customer service skills.”

Helpful Report

Posted 3 years ago

Good Morning, Thank you for taking the time to leave a review, I am so sorry to hear that you are disappointed with the experience you have received from Face The Future and that this has not met your expectations. I have investigated this further for you and can see that you reached out to our customer service team with concerns that you had reacted to Cosmelan 2. As we have an important reaction process to follow, you were then asked relevant questions so we could give you the appropriate advice on how to resolve this issue. As stated on the product listing, the use of Cosmelan 2, with its highly active ingredients, will cause skin redness and irritation in the initial stages and therefore the skin should be well-prepped before use of this product begins. This helps to minimise possible adverse reactions and helps to optimise results. Based on the information you gave us, unfortunately, you were using the Cosmelan 2 incorrectly, and against the guidelines stated on our website. As a result of this, we then offered guidance on how to use the product correctly, and how to minimise the risk of irritation going forward. As providing excellent customer service is important to us, I have since reviewed the correspondence between you and a member of our team and I am surprised to hear that you feel this way as I can see that they went above and beyond to assist you. I can also confirm that the information and advice received were correct and in line with the full Mesoestetic brand training, which all the team has received. Unfortunately, you ended the correspondence stating that you did not require any further assistance and did not want us to seek guidance from the manufacturer. However, if you do wish for us to raise this further, or if we can assist you with anything else, then please contact us at shop@facethefuture.co.uk and we would be more than happy to help you. Kind Regards, Face The Future

Posted 3 years ago

“I would not order from face the future again. I purchased a highly expensive package of items. Whilst they sent it tracked they didnt bother to get a signature for it. Long story short I did not receive the items, have not received a refund of £300. I would not order from this company again. Very distressing situation that was not handle with customer services at the forefront of their minds.”

Helpful Report

Posted 3 years ago

Good afternoon Sheila, I am so sorry to hear that you are disappointed with the experience you have received from Face The Future and that this has not met your expectations. I have investigated this further for you and can see that one of our colleagues has raised a claim with Royal Mail due to you reporting the parcel as not delivered. As advised, this can take 30 days for them to complete an investigation and to give us an outcome, as the GPS does match the provided address and it was sent tracked and signed for. I appreciate this is frustrating and worrying for you, and I can assure you that as soon as we have the outcome of this claim, we will contact you right away. In the meantime, if we can assist you with anything else please contact us at shop@facethefuture.co.uk Kindest regards, Face The Future

Posted 3 years ago

“This is my first purchased from face the future and the product was cosmelan 2, i used the product for 5 days and it’s burnt and Bruce my skin after i decided to speak with the someone and manage to return the product as it is not suitable for me, i then email to to given email address and my email responded by “Amber” which is not helpful at all, first she tried to tackle me to ask different questions and asked for pictures of burnt face which i sent straight away after long conversations she told me it’s normal and i’m using product wrongly. I applied the cream 2 times( mentioned on prescription leaflet under the box 3 time a day) for two days then after reaction appeared i reduced it to once per day. she stopped answering my email right when i asked to speak someone else, i don’t recommend to anyone to purchase from face the future as they are not good with customer services.”

Helpful Report

Posted 3 years ago

Good Morning, Thank you for taking the time to leave a review, I am so sorry to hear that you are disappointed with the experience you have received from Face The Future and that this has not met your expectations. I have investigated this further for you and can see that you reached out to our customer service team with concerns that you had reacted to Cosmelan 2. As we have an important reaction process to follow, you were then asked relevant questions so we could give you the appropriate advice on how to resolve this issue. As stated on the product listing, the use of Cosmelan 2, with its highly active ingredients, will cause skin redness and irritation in the initial stages and therefore the skin should be well-prepped before use of this product begins. This helps to minimise possible adverse reactions and helps to optimise results. Based on the information you gave us, unfortunately, you were using the Cosmelan 2 incorrectly, and against the guidelines stated on our website. As a result of this, we then offered guidance on how to use the product correctly, and how to minimise the risk of irritation going forward. I can also see that each email you have sent has had a response, you ended the correspondence stating that you did not require any further assistance and did not want us to seek guidance from the manufacturer. However, if you do wish for us to raise this further, or if we can assist you with anything else, then please contact us at shop@facethefuture.co.uk and we would be more than happy to help you. Kind Regards, Face The Future

Posted 3 years ago

“The delivery took 2 weeks! I'm not purchasing from here anymore.”

Helpful Report

Posted 3 years ago

Dear Agnese, Thank you for your recent order and for taking the time to leave us your feedback, as this helps us to reflect and improve our service. I am so sorry to hear that you are disappointed with the experience you have received from Face The Future and that this has not met your expectations on this occasion. We were experiencing unusual delays with the manufacturer which meant we were not able to despatch several orders as quickly as usual. I completely understand how disappointing this is for you, therefore, please contact us at shop@facethefuture.co.uk so I can assist you further with this matter. Kind Regards, Face The Future

Posted 3 years ago

“Well I got my order yesterday, upon opening I noticed I had one item, I took picture of the box and weight of the box ,along with the picture of the item that was in the box- haven’t got an response. I emailed and wrote on their live chat . Being ignored. I’d appreciate if someone helped out, I’ve only used this website because 3 of my friends swore by it but I got low level service which I’m upset about. Could I get some assistance?”

Helpful Report

Posted 3 years ago

Good Morning Rahimi, Thank you for your most recent order and for taking the time to leave a review as we take customer feedback very seriously. I have investigated this further for you and can see that you contacted us at 10.45 pm which is unfortunately out of our opening hours and a member of customer services responded to you the following day when our office was back open. We have since reviewed the CCTV footage from our dispatch depot and this shows all the following products were included and dispatched within your order. I can also see that video evidence was sent to you for your reference. After reviewing this CCTV footage, I have also reviewed your non-receipt form and highlighted you have stated in the completed form that the parcel arrived at you in good condition and the seal was intact. We would request for you to double-check all the packaging, as we know all the items left our premises and arrived to you in good order. Due to the video evidence and the statements in your non-receipt form, we will be unable to process a refund or a replacement on this occasion. My sincere apologies for any inconvenience caused. Kind regards Face The Future

Posted 3 years ago

“Order hasn’t even arrived Poor service- will not use again”

Helpful Report

Posted 3 years ago

Good Afternoon Clare, Thank you for your review and apologies you haven't received your order as anticipated. Please can you drop an email with your order number over to our customer services team at shop@facethefuture.co.uk so that this can be looked into and ensure this is resolved and receive your order as expected. Kind regards, Face The Future

Posted 3 years ago

“The delivery fee was expensive and said 2-5 business days. 11 days later and my order has still not arrived. It has taken so long that I have had to go and buy an alternative product.”

Helpful Report

Posted 3 years ago

Good afternoon, I am so sorry to hear that you are disappointed with the experience you have received from Face The Future and that this has not met your expectations. We are committed to the highest standards of quality and customer satisfaction is our top priority, I am truly sorry that there was a delay in the shipping of your order. We have put processes into place to prevent this from happening again and we would love to add in a complimentary gift for you as an apology, should you wish to order with us again. I have investigated this further and can confirm that you selected Free UK delivery and you were not charged for delivery, I can also see on the tracking link sent to your email that delivery was attempted yesterday, please let me know if you would like some assistance on redelivering your item to when is most suitable for you. Please also contact us at 1132827744 or shop@facethefuture.co.uk or contact us with any additional questions, concerns, or comments. Kind Regards, Face The Future

Posted 3 years ago

“The product has not arrived. I purchased on the 26th March. Previously experiences have been better and more prompt. It is not even a specialised product I can easily buy it in boots.”

Helpful Report

Posted 3 years ago

Good afternoon, I am so sorry to hear that you are disappointed with the experience you have received from Face The Future and that this has not met your expectations. We are committed to the highest standards of quality and customer satisfaction is our top priority, I am truly sorry that there was a delay in the shipping of your order. We have put processes into place to prevent this from happening again and we would love to add in a complimentary gift for you as an apology, should you wish to order with us again. I have investigated this further for you and can see that this item has now successfully been delivered. Please also contact us at 1132827744 or shop@facethefuture.co.uk or contact us with any additional questions, concerns, or comments. Kind Regards, Face The Future

Posted 3 years ago

“My IMAGE Prevention30SPF change consistency and become curdy and hard to spread on skin,leaving the skin white and sticky.Spoke to customers service and the advise was to keep using the cream as is nothing wrong with it….☹️”

Helpful Report

Posted 3 years ago

“Order canceled on the assumption of reselling the products without even being bothered contacting us prior to the cancelation. These products supposed to be Easter presents for my employees. Now we got nearly £700 stuck with them until the refund will be processed. Don't waste your time and money with them, is not worth it.”

Helpful Report

Posted 3 years ago

Good afternoon Nicolae, Thank you so much for your most recent order, it is appreciated. Unfortunately, as stated on our website and within our terms and conditions, all products purchased from our site are for personal use only and are not to be re-sold via any platform. I appreciate this is frustrating, however, we have to adhere to strict guidelines set out by the brand. Based on the quantity ordered and provided business address used for retail sales, we are unfortunately unable to process this order as being for personal use, your order has therefore been cancelled and a full refund has been processed. Kind Regards, Face The Future

Posted 3 years ago

“The worst service ever Ordered some products selivery time to london between 2-5 days Called them 7 days later to only find out that they had no product in stock and of course they did not let me know I ask to talk to the manager The manager did not call me They just issued an automatic refund Do not order from them so unprofessional”

Helpful Report

Posted 3 years ago

Good afternoon Christos, I am so sorry to hear that you are disappointed with the experience you have received from Face The Future and that this has not met your expectations. We are committed to providing the highest standards of quality and customer satisfaction, I am sorry that you feel this wasn't demonstrated to you on this occasion. As stated in our terms and conditions, if due to stock shortage it appears to us that we are unlikely to be able to deliver the products within 5 working days of your order, we will either contact you within the said 5 working days period to agree a revised date for anticipated delivery or re-credit any sum/s that has been paid by you for the products concerned. I have investigated this further for you and can see that you placed an order with us on April 5th, and contacted us today, on the morning of the 5th working day. We would have contacted all customers affected by this manufacturing delay this afternoon, however as you stated that you needed the product by tomorrow and we could not fulfil this, an email confirming this refund was sent, alongside a discount code as an apology for the inconvenience caused. Your aggressive tone to the team during phone correspondence also cannot be tolerated and we would therefore advise that if you wish to communicate with us further, you do so in an appropriate manner. Please do not hesitate to contact us at shop@facethefuture.co.uk if we can help you further Christos. Kind Regards, Face The Future

Posted 3 years ago

“On holiday- not delivered on time- poor service don’t bother with this company”

Helpful Report

Posted 3 years ago

Dear William, I am so sorry to hear that you are disappointed with the experience you have received from Face The Future and that this has not met your expectations. We are committed to the highest standards of quality and customer satisfaction, I am truly sorry that this wasn't demonstrated to you on this occasion. We were experiencing unusual delays with the manufacturer which meant we were not able to despatch several orders as quickly as usual. I completely understand how disappointing this is for you, therefore, please contact us at shop@facethefuture.co.uk so I can assist you further with this matter. Kind Regards, Face The Future

Posted 3 years ago

“customer service is appalling”

Helpful Report

Posted 3 years ago

Dear Sandra, I am so sorry to hear that you are disappointed with the experience you have received from Face The Future and that this has not met your expectations. We are committed to the highest standards of quality and customer satisfaction is our top priority, I am truly sorry that you feel that this wasn't demonstrated to you on this occasion. I have investigated this for you and can see that you reached out to us on 22.3.22 to inform us that your product was unfortunately faulty. I can see a member of the customer services team responded to you on the same day to apologise and sent you a pre-paid returns label so we could forward this to the manufacture and resolve this for you as soon as possible. You then informed us on 29.3.22 that unfortunately you did not recieve this email and was still awaiting a response. We sincerely apologise that this email was not recieved and I can see that a member of the team advised that it may have gone to your junk/spam. We have since communicated with you further and have re sent you the emails, so please do let me know if we can do anything to make this exchange as smooth as possible. In the meantime, please contact us on 01132827744 if you have any additional questions, concerns, or comments and I will aim to get this resolved for you as soon as possible. Kind Regards, Face the future

Posted 3 years ago

“The new dermamelan is rubbish, it burns the skin and even though i wrote an email to face the future regarding that, they have not replied.”

Helpful Report

Posted 3 years ago

Good afternoon Farhat, Thank you for taking the time to leave a review with us, I am really sorry to hear that you did not receive the results you were expecting from this product. With the new formulation there should now be a reduction of redness and discomfort due to additional ingredients. The new formula contains niacinamide and vitamin E to help nourish and protect the epidermal barrier & Glabra Root extract has an anti-inflammatory effect. I have however investigated this further for you and can see that a member of customer services responded to you promptly on 30.3.22 to advise of the new formula and explained that if you are still experiencing extreme discomfort, to let us know and we will be able to send over our reaction form to complete and escalate this further. As we have not yet had a response, please do reach out to us on shop@facethefuture.co.uk or call us on 0113 282 7744 if we can assist you further with this issue. Kindest regards, Face The Future

Posted 3 years ago

“No update on delivery and the package was so in professional”

Helpful Report

Posted 3 years ago

Good morning Jetinder, Thank you so much for your recent order and for taking the time to leave a review with us. I can see that upon checkout you selected our Free UK delivery service which is 2-5 working days, you placed an order with us on Sunday the 13th March and I can see that this was delivered on the 5th working day, the 18th March. We do aim to get our parcels shipped out as soon as possible, however we would recommend upgrading to our premium delivery service ( 1-3 working days ) if you require the parcel to arrive with you sooner. I sincerely apologise to also hear that your package also did not arrive as expected. We take pride in how we deliver our parcels, therefore I am really sorry to hear that on this occasion you feel dissapointed. Please do email me on shop@facethefuture.co.uk with a description and photographs of how the parcel arrived so I can investigate this further. Kindest regards, Amber

Posted 3 years ago

“VERY DISAPPOINTED AS I HAVE NOT RECEIVED MY ITEM/ORDER. I EXPECT TO HAVE IT REPLACED OR EVEN REFUNDED AND YET NO CONFIRMATION HAS BEEN GIVEN.”

Helpful Report

Posted 3 years ago

Good morning Mayette, I hope you are well and thank you so much for your most recent order, we really appreciate it. We are really sorry to hear this parcel has not arrived as expected. I have double checked the tracking link provided and I can see this parcel is being logged as delivered on the 9th March to the provided address. However, I can see that since then a royal mail claim was raised right away for you after you informed us of your non-receipt. This claim has been concluded and accepted by royal mail, we have informed you of this conclusion via email and have offered a refund or re delivery. I completely understand how frustrating this must have been for you and I sincerely apologise for any inconveniences caused by this issue, and please contact me on shop@facethefuture.co.uk if I can be of any further assistance. Kind Regards, Amber

Posted 3 years ago

Face The Future is rated 4.8 based on 21,337 reviews