Face The Future Reviews

Name: Face The Future
Address: Unit 4 Daughters Court, Silkwood Park, Ossett, Wakefield, Wakefield
Rating: 4.77

4.8 Rating 21,332 Reviews

95 %

of reviewers recommend Face The Future

4.8

Based on 21,332 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Face The Future:

Through real experience and knowledge, Face the Future provides support for your lifelong self-care journey. Whether you’re a skintellectual or new to the skincare game, our team of experts are here to give you advice for life during every chapter of your story. Because every version of you deserves to be cared for. We know that working on your ‘you time’ means more to you than just your skincare routine, so we also stock industry-leading haircare and cosmetics brands to offer you the ultimate destination for all your self-care and beauty needs.

As authorised stockists of hundreds of brands, we can guarantee that every product you purchase at Face the Future is 100% genuine.

Visit Website

Phone:

0113 282 7744

Email:

shop@facethefuture.co.uk

Location:

Unit 4 Daughters Court,
Silkwood Park, Ossett,
Wakefield
Wakefield
WF5 9TQ

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Face The Future 5 star review on 29th April 2025

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did not agree with me even after doing the patch test on two areas.”

Helpful Report

Posted 2 years ago

Good Afternoon Talat, Thank you for taking the time to leave a review with us, we appreciate your feedback and are so sorry to hear that this product was not suitable for you. I can see that you originally contacted us regarding a suspected reaction, this was then escalated with the manufacturer and a full refund has now been issued. Should you require any further assistance, please do contact us at shop@facethefuture.co.uk and we would be more than happy to help. Kindest regards, Face The Future

Posted 2 years ago

“Bought items on sale which all sounded good until however upon receiving the vitamin pills, I checked the expiry and found the BBD date was 12 days since I received. Extremely unhappy and all communication with the company has been non existent. Wouldn’t use these cowboys if they was the last website on earth.”

Helpful Report

Posted 2 years ago

Hello Arun, Thank you for your review, we hope you are well today. We are very concerned to hear this as we pride ourselves on delivering excellent customer service. I have investigated this further for you and can see that you purchased this item under our clearance section and we made the expiry date very clear to avoid any disappointment. On the product description of your purchased item, it states: "This product is brand new but Expires at the end of September 2022" I can confirm that it is the end of September that they do expire so you have a month to use the 30-day supply. Should we be able to assist you with anything else, please do not hesitate to contact us at shop@facethefuture.co.uk or 0113 282 7744 Best Wishes, Face The Future

Posted 2 years ago

“Failed to deliver. Fantastic to start with, great communication but they had problems with fulfillment. We stayed with them but the follow on package by Royal mail, since when did royal mail take a photo rather than a calling card? Our order was for several hundreds and they just dismissed our claim. We will never use them again. They should take non deliveries seriously and challenge their delivery companies.”

Helpful Report

Posted 2 years ago

Good Afternoon James, Thank you for taking the time to leave your review and for your most recent order. I understand from looking at the correspondence you have had with one of our customer service team that there was some initial confusion in regards to the partial shipping of your order, due to the unavailability of one of your items. Upon further investigation, the order had dispatched in two shipments, and both sets of tracking information showing that the goods had been delivered to your requested address were provided to yourself. I can see that this is still an ongoing investigation and we are awaiting further information from you that the team has requested today. As you have mentioned in the initial part of your review we do pride ourselves on our customer service and communication, so sincere apologies you feel this hasn't been consistent throughout the correspondence with ourselves. We hope to get this issue resolved asap for you and look forward to your reply with the required information to escalate this further. Kind regards, Face The Future

Posted 2 years ago

“Item never arrived.”

Helpful Report

Posted 2 years ago

Good Afternoon Janet, Thank you for your recent order. So sorry to hear that you hadn't received your item as anticipated. I have checked the tracking link from your most recent order and can see that this was successfully delivered to your requested safe place on 10/08/22. I am also unable to find any correspondence from you in relation to this. Should you still be unable to locate your parcel, then please contact us at shop@facethefuture.co.uk so we can raise this with Royal Mail. Kind regards, Face The Future

Posted 2 years ago

“You try to scam clients by the sneaky recurring order button. I want to cancel but no reply for my request!!!”

Helpful Report

Posted 2 years ago

Good Afternoon Yanna, Thank you for your review and apologies you feel this way regarding your recent order. Please be assured that it is not our intention to be misleading or dishonest to our customers. Our subscription service allows customers who regularly order the same product to save money and time, by having their order shipped automatically as required either on a 30, 60 or 90-day schedule. You do have to select this option at the time of checkout and also receive a follow-up email to inform of recurring payment. I cannot find any correspondence from yourself to us regarding the cancellation, but I can confirm this has now been actioned for you. Once again our sincere apologies for your disappointment, and your feedback will be passed on to our ecommerce team in regards to the subscription service. Should you wish to discuss anything further with us please contact us directly at shop@facethefuture.co.uk. Kind Regards, Face The Future

Posted 2 years ago

“Faulty product refuse to refund”

Helpful Report

Posted 2 years ago

Good Afternoon, Hope you are well and thank you for your recent order. So sorry to hear you are not happy with your recent communication with us. Looking at the correspondence we have had with yourself, I can see that you contacted us to advise of receipt of a faulty product, to which our team advised to please return this for investigation and supplied you with a pre-paid returns label to do so. Upon receipt of the returned product to us, this was inspected and was found to be in full working order. Unfortunately, as per our terms and conditions we cannot accept returns of items that have been opened/used, and would need to have the item sent back out to you. Apologies once again you are not happy with your experience, and should you wish to discuss anything else further please contact us at shop@facethefuture.co.uk Kind regards, Face The Future

Posted 2 years ago

“Not arrived!”

Helpful Report

Posted 2 years ago

Good Afternoon Sharron, Thank you for taking the time to leave a review with us. I am sorry to learn that you are not happy with your recent experience with us. I have investigated this for you and can see on the tracking link that your item was delivered successfully to your requested Safeplace. I can also see that we have had no correspondence from you, therefore please do contact us at shop@facethefuture.co.uk so we can raise this with Royal Mail. Kindest regards, Face The Future

Posted 2 years ago

“I would never use this company as the product never arrived and they just swap you with adverts constantly”

Helpful Report

Posted 2 years ago

Good morning, Thank you for taking the time to leave a review with us. I am sorry to learn that you have had a disappointing recent experience with Face the Future. I have investigated this for you and can see through the tracking link that your item was delivered successfully to your requested Safeplace. I can also see that we have had no correspondence from you, therefore please do contact us at shop@facethefuture.co.uk so we can raise this with royal mail. The emails we send are a great way to find out about our exclusive offers and new launches. However, if you do wish to be unsubscribed from these emails, please contact us at shop@facethefuture.co.uk and we can action this for you. Kindest regards, Face The Future

Posted 2 years ago

“Total, they advertise a discount code in the national press but when you apply it it removes free P&P so not much of a discount.”

Helpful Report

Posted 2 years ago

Good Morning Joanne, Thank you for shopping with us and for taking the time to leave a review. I am very sorry to hear that you are not happy with your recent experience. I can see that a 16% discount was used which then reduced the cost of your item to under £30. We would have been more than happy to go through additional recommendations with you to ensure that you would have qualified for Free Uk Delivery. However, if you have any additional concerns or comments, please contact us at shop@facethefuture.co.uk Kindest Regards, Face The Future

Posted 2 years ago

“recieved an empty box and still want me to pay for it”

Helpful Report

Posted 3 years ago

Good afternoon Jessica, Thank you for taking the time to leave a review with us. We are very sorry to hear this and want to get this resolved for you. I can see a member of customer services reached out to you on the 15th July, unfortunately, we have not yet had a response from you. Please respond to us at shop@facethefuture.co.uk alternatively, you can reach us on 0113 282 7744 option 1. Kindest regards, Face The Future

Posted 2 years ago

“Was given the wrong foundation colour!”

Helpful Report

Posted 3 years ago

Good afternoon Claire, We hope you are well and thank you for taking the time to leave a review with us. As it is important to us that we fulfil your correct order, I have investigated this further for you and reviewed the correspondence that you have had with a member of our team. I can see from this that you had unfortunately added the incorrect colour to your basket. Unfortunately, as you had then opened and used the product, we were unable to exchange or refund this. We do apologise for any disappointed caused and if you have any further concerns or questions, please do not hesitate to contact us at shop@facethefuture.co.uk Kindest regards, Face The Future

Posted 2 years ago

“I haven't yet received my product or even been given an indication from them of when I might see it, some 6 days after placing the order. Really poor service in this day and age of online shopping. Regardless of how good the product is (when it finally turns up), I won't be buying it from this company again!”

Helpful Report

Posted 3 years ago

Good afternoon, I am so sorry to hear that you are disappointed with the experience you have received from Face The Future and that we have not met your delivery expectations. I have investigated this further for you and can see that you selected Free UK Delivery 2-5 Working Days upon checkout. You placed your order on Friday 15th after 2 pm, which meant your item would not be dispatched until Monday at the earliest. This was then fulfilled on the 18th of July and delivered on the 20th, making it the third working day. As hard as we work to ensure parcels are despatched swiftly, we appreciate that many of our customers need their items as soon as possible. We would therefore recommend selecting Premium delivery 1-3 working days if you require the product sooner. If we can assist you with anything else, please do contact us at shop@facethefuture.co.uk Kindest regards, Face The Future

Posted 2 years ago

“I didn't receive my order because the delivery was lost. I contacted the team 5 days ago and still waiting for the response.”

Helpful Report

Posted 3 years ago

Good afternoon, I am so sorry to hear that you are disappointed with the experience you have received from Face The Future and that this has not met your expectations. I can see that one of our colleagues responded right away and raised a claim with Royal Mail due to you reporting the parcel as not being delivered, and were advised that this can take 30 days for them to complete an investigation and to give us an outcome. Upon investigation, I can now see that Royal Mail have now concluded and accepted the claim much sooner and a full refund has been issued to you. Once again my apologies for any inconvenience caused and thank you for your patience whilst this was being investigated and resolved. Should you require anything else please contact a member of the team at shop@facethefuture.co.uk Kind Regards, Face The Future

Posted 2 years ago

“I ordered the product in the Fourth of July and I still haven’t received it - today is the 18th. According to tracking you took a week to ship it and it’s been sitting in Leeds since then. Also, Northern Ireland is part of the U.K. and you shouldn’t charge more for delivery, which you do. Awful. I can’t review the cream but I’ll certainly need it by the time it arrives. If it ever arrives.”

Helpful Report

Posted 3 years ago

Good Morning, Thank you for your feedback and for bringing this to our attention. I’m so sorry to hear of your less than satisfactory experience with Face the Future and hope you will accept our sincerest apologies. I have investigated this for you and can see that you were charged the standard UK delivery and were not charged more for delivery to Northern Ireland. We were experiencing unusual delays with the manufacturer which meant we were not able to despatch several orders as quickly as usual. I completely understand how disappointing this is for you, therefore, please contact us at shop@facethefuture.co.uk so we can make this up to you. Kindest Regards, Face The Future

Posted 2 years ago

“I didn’t receive my product”

Helpful Report

Posted 3 years ago

Hello Vio, Thank you for taking the time to leave a review with us and I am so sorry to hear this. I have looked into this further for you and can see that a member of our customer service team is currently assisting you with this matter after your non-receipt claim. In the meantime, if you would prefer to speak to us directly, please contact us at 0113 282 7744 Kindest regards, Face The Future

Posted 2 years ago

“Im very dissapointed when I did send a mail about the high exchange rate I had. But you did not reply.”

Helpful Report

Posted 3 years ago

Good Afternoon Susanne, Thank you very much for your recent order and feedback. Our sincere apologies you didn't receive a response from us as expected. I have searched our email system and cannot locate any correspondence from yourself regarding the exchange rate, our email is shop@facethefuture.co.uk should you wish to contact us further about this. Unfortunately, the exchange rate is not something that we as a company control and if goods are being ordered from outside the United Kingdom, import duties and taxes (including VAT) may be incurred once your goods reach their destination. Face the Future is not responsible for these charges, and we undertake to make no calculations or estimates in this regard. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures. As mentioned if you require any further assistance please contact us on the email listed above. Kind regards, Face The Future

Posted 3 years ago

“Never got my package and then contacted face the future by email and never got a response 👍🏼”

Helpful Report

Posted 3 years ago

Good afternoon Maya, Thank you for your review, I hope you are well today. We are so sorry to hear this, however, I have checked all our email systems and we have not received any correspondence from you. Please contact us again at shop@facethefuture.co.uk or you can call us on 01132827744 Kindest regards, Face The Future

Posted 3 years ago

“Unprofessional and rude staff, not helpful at all Charged for items that weren’t in stock and now refusing to refund Absolute joke!”

Helpful Report

Posted 3 years ago

Good morning, I am so sorry to hear that you are disappointed with the experience you have received from Face The Future. I have investigated this for you and can see that there was a miscommunication originally regarding a partial shipment of your order. The outstanding stock arrived quicker than anticipated and we can see that your complete order was fulfilled and delivered successfully. We pride ourselves on delivering excellent customer service so I have since reviewed the correspondence that you had with a member of our team and I am surprised to hear that you feel they were rude and unprofessional as I can see that your query was dealt with promptly and with consideration. We have also reviewed the CCTV footage from our dispatch depot and this shows all the following products were included and dispatched within your order. I can see that video evidence of this was also sent to you for your reference. Our sincere apologies for any inconvenience caused and if we can be of any further assistance, please do contact us at shop@facethefuture.co.uk Kindest regards, Face The Future

Posted 3 years ago

“I appreciate there are much more important things going on in the world, however I am disappointed that I still haven't received my order from 4th Jun. There was an initial delay, then I got the wrong product, now another delay, I need to take the wrong product back to the post office to send it back, but I still won't have my product for another few weeks. As I say I don't wish to moan but I am frustrated!”

Helpful Report

Posted 3 years ago

Dear Karen, Thank you for your recent order and for taking the time to leave us your feedback, as this helps us make relevant changes to improve our service where we can. I am very sorry to hear that you are disappointed with the experience you have received from Face The Future and that this has not met your expectations on this occasion. We were experiencing unusual delays with the manufacturer which meant we were not able to despatch several orders as quickly as usual. I completely understand how disappointing this is for you, therefore, please contact us at shop@facethefuture.co.uk so I can assist you further with this matter and make the returns process as swift as possible. Kindest regards, Face The Future

Posted 3 years ago

“Ordered a Color Science SPF 50 sunscreen in Bronze which turned out to be much lighter than shown on the website. This was unsuitable and Face The Future have refused to even exchange it despite misrepresenting the colour of the product on their site. This is very poor.”

Helpful Report

Posted 3 years ago

Good morning Michelle, Thank you for contacting Face The Future and for taking the time to leave a review with us. We are very sorry to hear that you did not receive the results you were expecting from this product. As stated within our terms and conditions, we do not guarantee product results and we do not offer a money-back guarantee. However, all feedback is important to us and I will ensure that your feedback is passed on regarding the Colorscience SPF. I would be more than happy to arrange for you to have some time with one of our skincare consultants to review your regime and help you find a more suitable SPF. Please let me know if you would like to take up this offer by contacting us at shop@facethefuture.co.uk. Once again, my sincere apologies for any inconvenience caused. Kindest regards, Face The Future

Posted 3 years ago

Face The Future is rated 4.8 based on 21,332 reviews