Face The Future Reviews

Name: Face The Future
Address: Unit 4 Daughters Court, Silkwood Park, Ossett, Wakefield, Wakefield
Rating: 4.77

4.8 Rating 21,324 Reviews

95 %

of reviewers recommend Face The Future

4.8

Based on 21,324 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Face The Future:

Through real experience and knowledge, Face the Future provides support for your lifelong self-care journey. Whether you’re a skintellectual or new to the skincare game, our team of experts are here to give you advice for life during every chapter of your story. Because every version of you deserves to be cared for. We know that working on your ‘you time’ means more to you than just your skincare routine, so we also stock industry-leading haircare and cosmetics brands to offer you the ultimate destination for all your self-care and beauty needs.

As authorised stockists of hundreds of brands, we can guarantee that every product you purchase at Face the Future is 100% genuine.

Visit Website

Phone:

0113 282 7744

Email:

shop@facethefuture.co.uk

Location:

Unit 4 Daughters Court,
Silkwood Park, Ossett,
Wakefield
Wakefield
WF5 9TQ

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Face The Future 5 star review on 29th April 2025

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I didn’t receive my products or refund”

Helpful Report

Posted 2 years ago

“Not received it yet,”

Helpful Report

Posted 2 years ago

“I’ve been subscribed for monthly purchase without my consent. My card was used without my consent. And tried to cancel the order & subscription but everything through an email which I’ve sent , still waiting for the response back.”

Helpful Report

Posted 2 years ago

“I got damaged product. However then I submitted my feedback to customer service I didn’t receive any answer.”

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Posted 2 years ago

“I haven’t received my order yet and I’ve got email to say it’s delivered 🤔”

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Posted 2 years ago

“Rude staff As I was trying to explain something Sophie wouldn’t let me get my word in and kept speaking over me which ended in me shouting over her because I’d had enough of the awful customer service. After looking at reviews on Google I’ve seen a few other people have had bad experiences”

Helpful Report

Posted 2 years ago

“Item was faulty meaning that my expensive serum leaked everywhere and Face the Future would not replace item even though I offered to send my faulty item back for inspection”

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Posted 2 years ago

“I can only give 1 star as I haven’t received my order - Royal Mail tracking advises it will be delivered but I am yet to receive”

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Posted 2 years ago

“I'd like to tell you what I think of the product but as it has failed to arrive I cant. I tried to c a cell the order before it was shipped and you refused. Now a week later i am sitting waiting for it to be delivered and getting nowhere. It has still not arrived.”

Helpful Report

Posted 2 years ago

“The Order has not reached us... twice the DPD driver going to the wrong house, if they contacted on being at the wrong house someone could have gone out and tried to locate the driver. Third time cancelled to unforseen heavy snow fall. Tomorrow a fourth attempt will be made but will the driver be able to locate the address clearly marked and where the post deliver no problem at all when not on strike ! If at all possible that you can contact DPD to instruct if the driver cannot find the cottages then to text the delivery nos given at the time of the attempted delivery, so a person can come out and locate them. Thanks”

Helpful Report

Posted 2 years ago

“I haven’t got anything yet!! No clue where my goods are”

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Posted 2 years ago

“Haven't received it yet”

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Posted 2 years ago

“The delivery was delayed and took long time! The package was missed production. very poor shopping experience!”

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Posted 2 years ago

“Still haven’t received my refund”

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Posted 2 years ago

“Terrible company - ordered a Moroccan argon hair clay. Didn’t arrive for over a week - despite paying premium delivery. I had to chase, chase and chase again for updates. Avoid this company like the plague, poor customer service and no regard for you the consumer.”

Helpful Report

Posted 2 years ago

“Item not yet arrived. Not your fault but would be nice if you acknowledged I’m still waiting”

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Posted 2 years ago

“I haven’t received my parcel yet”

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Posted 2 years ago

“Item never arrived”

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Posted 2 years ago

“Absolutely useless. They sell products they do not stock then do not help when you contact them to resolve a problem. No response from emails and do not answer the phone.”

Helpful Report

Posted 2 years ago

Good morning, Thank you for taking the time to leave a review and I am very sorry to hear that we were not able to fulfil your order. This was due to unforeseen delays with our suppliers, however I can understand how disappointing and frustrating this is for you. I have investigated this further and can see that all emails and your original calls were answered to, as well as your request to speak to management. Unfortunately we had to terminate your calls and cease any future communication with you due to your extremely aggressive, abusive language and threatening behaviour. As a company, we have a zero abuse policy. I can see that your order has now been refunded back to the original payment method. Kindest regards, Face The Future

Posted 2 years ago

“My purchase still hasn’t arrived and it’s been four weeks. Perhaps asking for reviews before the purchase has been received isn’t the way to go.”

Helpful Report

Posted 2 years ago

Face The Future is rated 4.8 based on 21,324 reviews