Face The Future Reviews

Name: Face The Future
Address: Unit 4 Daughters Court, Silkwood Park, Ossett, Wakefield, Wakefield
Rating: 4.77

4.8 Rating 21,324 Reviews

95 %

of reviewers recommend Face The Future

4.8

Based on 21,324 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Face The Future:

Through real experience and knowledge, Face the Future provides support for your lifelong self-care journey. Whether you’re a skintellectual or new to the skincare game, our team of experts are here to give you advice for life during every chapter of your story. Because every version of you deserves to be cared for. We know that working on your ‘you time’ means more to you than just your skincare routine, so we also stock industry-leading haircare and cosmetics brands to offer you the ultimate destination for all your self-care and beauty needs.

As authorised stockists of hundreds of brands, we can guarantee that every product you purchase at Face the Future is 100% genuine.

Visit Website

Phone:

0113 282 7744

Email:

shop@facethefuture.co.uk

Location:

Unit 4 Daughters Court,
Silkwood Park, Ossett,
Wakefield
Wakefield
WF5 9TQ

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Face The Future 5 star review on 29th April 2025

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Actually, I didn't receive my products and nobody responces to me....”

Helpful Report

Posted 2 years ago

“Item still not delivered”

Helpful Report

Posted 2 years ago

“My skin just got burned with cosmelan 2 i never ever buy that again . I regret i bought this .”

Helpful Report

Posted 2 years ago

Good Afternoon Anju, Sorry to hear you didn't receive the results you were expecting with this product. Cosmelan 2 is a very intensive hyperpigmentation treatment and does come with side effects and downtime especially in initial stages. We recommend any customer that is investing in skincare completes our online consultation so that we can review all contributing factors that cause changes within the skin and advise with how the regime is integrated into your existing routine. Should you require any further assistance with your routine please contact us at shop@facethefuture.co.uk or complete the consultation as mentioned above so can review this in more detail. Kind regards, Face the Future

Posted 2 years ago

“I didn’t get my cream!!! The box of cream was empty!!!!! Please,return me ,because it’s very expensive!”

Helpful Report

Posted 2 years ago

Good Afternoon Iryna, We are very sorry to hear that there was an item missing from your order. I can see upon investigation and contact with ourselves that a member of the team has issued a replacement, and this has now been received. Once again we are sorry for the initial error and hope that you love your new products. Kind regards, Face the Future

Posted 2 years ago

“Used to have a clinic feel to their online skincare now it feel like a glorified Boots/Superdrug. Tacky”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for your feedback regarding our online site. As a growing company and stockist of many brands we do like to ensure that the website is accessible and user friendly, whilst remaining informative and still allowing access to skincare advice and product information where required. Our stocked brands are pharmaceutical grade and many still require consultations and review before purchasing with our clinic team depending on strength, which cannot be found with high street retailers. We of course appreciate any feedback and this will be passed on to our online team for review. Kind regards, Face the Future

Posted 2 years ago

“Latest parcel hasn't arrived yet?”

Helpful Report

Posted 2 years ago

Good Afternoon Jill, Thank you very much for your recent order. Due to the peak period and high demand of orders we are currently working up to the 7 working days quoted for our standard delivery. As your order was placed over the Bank Holiday I can see this has now been delivered and received on the 7th working day quoted. Should you require anything else then please contact us at shop@facethefuture.co.uk Kind regards, Face the Future

Posted 2 years ago

“Still haven't received my order which I place 14 days ago. I have to wait another 4 days for a refund or replacement....company policy :(”

Helpful Report

Posted 2 years ago

Good Afternoon Sue, Thank you for your order and taking the time to leave a review. So sorry to hear that you didn’t receive your order as anticipated. We had switched couriers to try and ensure that all parcels were still delivered within the timeframe quoted whilst Royal Mail are having ongoing strikes. Unfortunately due to the volume of orders received over the peak period and demand, this did cause further unexpected delays. I can see that your parcel has now been received, and once again we do sincerely apologise for this and we are doing everything we can to have this rectified and running smoothly for all future orders. Kind regards, Face the Future

Posted 2 years ago

“Unfortunately I placed an order on the 19th November and there has been no update on where my order is it says it’s been delayed and will be delivered on the next working day but many working days have passed since this and its not arrived yet.”

Helpful Report

Posted 2 years ago

Good afternoon Chloe, I hope you are well and thank you for taking the time to leave a review with us. I am very sorry to hear that you didn't receive your parcel, we can appreciate how disappointing this is for you. I have investigated this further for you and can see that the order in question was due to your package going missing with Evri. Unfortunately, due to the high volume of parcels received over the peak period, some parcels were unexpectedly mislaid by our delivery couriers. I can see that a replacement has since been sent and received and we have logged the issue with Evri regarding original delivery to avoid instances like this in future. Kindest Regards, Face the Future

Posted 2 years ago

“I haven’t even received my item yet!”

Helpful Report

Posted 2 years ago

Good Morning April, So sorry to hear that you hadn't received your order as expected. I have looked into this for you and can see from the tracking that we dispatched you order the same day this was placed, unfortunately, it doesn't appear you were in when delivery was attempted so this went to the local depot to arrange redelivery or collection. I can see you have since arranged a redelivery and the goods have been received, we hope you love your new product. Kind regards, Face the Future

Posted 2 years ago

“My order number is #FT621272. My stuff was broken when it came. And I sent an email but no one dealt with it.”

Helpful Report

Posted 2 years ago

Good Morning Yi, Thank you so much for your order and apologies that your item was received damaged. Unfortunately, damages are not completely avoidable when delivering fragile items and on this occasion it appears to have been damaged in transit. I can see that you were issued a replacement immediately and we raised with the relevant courier in terms of damage, to avoid any instances like this in future along with our dispatch team to check packaging. Kind regards, Face the Future

Posted 2 years ago

“I was suppose to receive a free gift and it turned out to be the wrong serum, I sent an email and a lady name Natalie from customer service said they can’t do anything..it’s only while stocks last. Very disappointing as I spend£200”

Helpful Report

Posted 2 years ago

Good Morning, So sorry to hear you didn't receive the item you were expecting. Unfortunately as mentioned all promotions/free gifts are limited while stock lasts and subject to availability, if not available then a replacement will be issued. In this instance I can see an alternative Vitamin C was supplied to yourself of the same value. We will of course take your feedback on board regarding the free gifts and should you require anything else then please let us know. Kind regards, Face the Future

Posted 2 years ago

“Very disappointed this time, no notification when the parcel would arrive and I spent over £200.- and all I got for a free gift was a tiny off smelling sun screen cream and a £50. Voucher for a wine order???don't even drink alcohol, what if you can't use it for religious reasons?advertised was a skin ceutical delux serum worth £75.-”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for your recent order and great to see you had managed to take advantage of our current Black Friday offers. Apologies you were disappointed with your recent experience, I can see that a dispatch confirmation with tracking link was sent to the email address on your order at the time it left our warehouse, so sorry if this wasn't seen or filtered into junk folders. The samples we provide in the parcels are in date and are supplied to us by the brands directly to give customers the opportunity to try something new. In terms of the wine voucher our partnership with this company is on a trial basis and we will consider your thoughts in our reviewal of whether this is something we continue to offer. The free deluxe serum you mentioned doesn't look like this was applied to your order at time of checkout, so should you wish to order with us again please drop us an email at shop@facethefuture.co.uk and we will ensure one is included. Kind regards, Face the Future

Posted 2 years ago

“Disappointed in your delivery. I ordered some items 2 weeks ago and they took a week to get to me. As if that wasn't bad enough, I got an empty delivery package. I called to complain and the lady who spoke to me confirmed that my package will be resent using a priority postal service but I still did not get the product until 2 days after we spoke. No apologies, no compensation. Nothing. It's either you guys obviously do not understand the concept of customer service/satisfaction or you just take your customers for granted and do not care about them. It's such a big shame on you guys.”

Helpful Report

Posted 2 years ago

Good Afternoon Kolapo, Thank you for your recent order with us and so sorry to hear you disappointed with the service received. I have looked at the correspondence and can see that when you raised your initial query there had indeed been a system error, meaning some of the items hadn't been included within your parcel. The member of staff dealing with your query apologised and issued a replacement immediately along with a free gift on a premium delivery service. As this was raised after DPD had already been to collect our parcels for that day, your order then went the following day and was received the next day. Once again sorry you were not happy with how this was handled, and we of course take all feedback on board to ensure we deliver the best experience to our customers. Kind regards, Face the Future

Posted 2 years ago

“Order has NOT been delivered yet! ? When can I expect to receive it?”

Helpful Report

Posted 2 years ago

Good Afternoon Maureen, Thank you for your comments and recent order. I have checked the tracking link and can see this was delivered within the timeframe quoted on Monday 28th November to the requested address on your order. We hope you enjoy your new products and should you need to discuss anything further then please contact us directly at shop@facethefuture.co.uk Kind regards, Face the Future

Posted 2 years ago

“I ordered on 8th November and my item arrived on 25th November! Face the future only dispatched the item on 14th to the courier, Evri. Evri then had it over 10 days. I would not recommend using either of them for this reason.”

Helpful Report

Posted 2 years ago

Good Afternoon Kath, Thank you for your order and taking the time to leave a review. So sorry to hear that you didn’t receive your order as anticipated. We have recently switched couriers to try and ensure that all parcels are still delivered within the timeframe quoted whilst Royal Mail are having ongoing strikes. Unfortunately, due to the volume of parcels the courier is receiving to process this time of year, and us as a company newly transitioning over to them, this hasn’t come without it’s challenges. We have a dedicated member of the team working with the courier to ensure all outstanding queries are dealt with promptly. We again do sincerely apologise for this and we are doing everything we can to have this rectified and running smoothly for all future orders. Kind regards, Face the Future

Posted 2 years ago

“Don't know, not received goods”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for your order and taking the time to leave a review. So sorry to hear that you haven't received your order as anticipated. We have recently switched couriers to try and ensure that all parcels are still delivered within the timeframe quoted whilst Royal Mail are having ongoing strikes. Unfortunately, due to the volume of parcels the courier is receiving to process this time of year, and us as a company newly transitioning over to them, this hasn’t come without it’s challenges. We have a dedicated member of the team working with the courier to ensure all outstanding queries are dealt with promptly, and you will be contacted with a resolution as soon as possible. We again do sincerely apologise for this and we are doing everything we can to have this rectified and running smoothly for all future orders. Kind regards, Face the Future

Posted 2 years ago

“Delayed delivery and I need it for going away.”

Helpful Report

Posted 2 years ago

Good Afternoon Charlotte, Thank you for your order and taking the time to leave a review. So sorry to hear that you didn’t receive your order as anticipated. We have recently switched couriers to try and ensure that all parcels are still delivered within the timeframe quoted whilst Royal Mail are having ongoing strikes. Unfortunately, due to the volume of parcels the courier is receiving to process this time of year, and us as a company newly transitioning over to them, this hasn’t come without it’s challenges. We have a dedicated member of the team working with the courier to ensure all outstanding queries are dealt with promptly, and you will be contacted with a resolution as soon as possible. We again do sincerely apologise for this and we are doing everything we can to have this rectified and running smoothly for all future orders. Kind regards, Face the Future

Posted 2 years ago

“First time ordering from them and not a great experience. Ordered on 14th November and 12 days later the item still hasn’t arrived. Customer service haven’t really helped and keep saying that they’re looking into it after sending 3 emails (the item was gift that was ordered in plenty of time). The item is clearly lost and they should send out a replacement ASAP and then take up the issue with their chosen carrier company not ask the carrier to just keep waiting. Won’t be ordering from them again unfortunately”

Helpful Report

Posted 2 years ago

Good Afternoon Grace, Thank you for your order and taking the time to leave a review. So sorry to hear that you didn’t receive your order as anticipated. We have recently switched couriers to try and ensure that all parcels are still delivered within the timeframe quoted whilst Royal Mail are having ongoing strikes. Unfortunately, due to the volume of parcels the courier is receiving to process this time of year, and us as a company newly transitioning over to them, this hasn’t come without it’s challenges. We have a dedicated member of the team working with the courier to ensure all outstanding queries are dealt with promptly, and you will be contacted with a resolution as soon as possible. We again do sincerely apologise for this and we are doing everything we can to have this rectified and running smoothly for all future orders. Kind regards, Face the Future

Posted 2 years ago

“This order was great, quick delivery and competitive prices, however, tried to submit a further order on Black Friday and sad to say, you didn't do so well. Tried several times to add the discount code, but it wouldn't accept it. Sadly I shopped elsewhere this time x”

Helpful Report

Posted 2 years ago

Good Afternoon Pamela, So sorry to hear you were having issues applying the discount code and that you have now ordered elsewhere. For future reference, any customers having issues applying a valid code we would ask to either call on 0113 282 7744 or email shop@facethefuture.co.uk at the time of trying to place, and we can then of course look into this and honour where applicable. Sorry again you were having problems on this occasion, Kind regards, Face the Future

Posted 2 years ago

“I have not received my order received a email from evri we have your order but can not deliver there is a delay so I would like a refund”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for your order and taking the time to leave a review. So sorry to hear that you didn’t receive your order as anticipated. We have recently switched couriers to try and ensure that all parcels are still delivered within the timeframe quoted whilst Royal Mail are having ongoing strikes. Unfortunately, due to the volume of parcels the courier is receiving to process this time of year, and us as a company newly transitioning over to them this hasn’t come without it’s challenges. We have a dedicated member of the team working with the courier to ensure all outstanding queries are dealt with promptly, and you will be contacted with a resolution as soon as possible. We again do sincerely apologise for this and we are doing everything we can to have this rectified and running smoothly for all future orders. Kind regards, Face the Future

Posted 2 years ago

Face The Future is rated 4.8 based on 21,324 reviews