Face The Future Reviews

Name: Face The Future
Address: Unit 4 Daughters Court, Silkwood Park, Ossett, Wakefield, Wakefield
Rating: 4.77

4.8 Rating 21,298 Reviews

95 %

of reviewers recommend Face The Future

4.8

Based on 21,298 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Face The Future:

Through real experience and knowledge, Face the Future provides support for your lifelong self-care journey. Whether you’re a skintellectual or new to the skincare game, our team of experts are here to give you advice for life during every chapter of your story. Because every version of you deserves to be cared for. We know that working on your ‘you time’ means more to you than just your skincare routine, so we also stock industry-leading haircare and cosmetics brands to offer you the ultimate destination for all your self-care and beauty needs.

As authorised stockists of hundreds of brands, we can guarantee that every product you purchase at Face the Future is 100% genuine.

Visit Website

Phone:

0113 282 7744

Email:

shop@facethefuture.co.uk

Location:

Unit 4 Daughters Court,
Silkwood Park, Ossett,
Wakefield
Wakefield
WF5 9TQ

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Face The Future 5 star review on 29th April 2025

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have ordered Environ from FTF for several years now Points in April back up to 1550. Most recently purchased Dec 2023. So ordered £228 of products last week on Monday. No dispatch note after 2 days so last Wednesday I emailed to ask when I could expect products. Friday response email said, “as I was a nee client I first had to respond to a consultation email (that I had not received!) So I rang FTF to explain I was a longstanding client purchasing Environ and had last had a telephone consultation in Dec 2023 and also explained I had not received an email for a new consultation. The rudest young lady infuriated me by trying to say it was not her fault - implying it was mine for not completing a consultation I had never received. I had to drag an apology from her that was given in very bad humour. I cancelled my order and immediately bought Environ from a competitor. I then ordered sufficient from FTF to claim my points and will not be buying from FTF again. Zero customer service.”

Helpful Report

Posted 1 year ago

Hi We’re sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. Our Environ products are subject to consultation, which we do clearly outline on our website. Alongside this, we do ensure that a new form is emailed when needed. These are required every 4 months, to allow us to release your order. This is due to the high concentration of active ingredients within the Environ range and is imposed directly by Environ to ensure the safety of our customers. You emailed customer service on the Thursday am and the customer service team responded on the Thursday at 12.19pm to complete the form. There is no record of your call from December, all calls are recorded and the customer service team were trying to help resolve this for you. Once again sorry you feel you will no longer purchase from us. Kind Regards Face the Future

Posted 1 year ago

“Really poor customer service. Would not recommend and would not buy from them again.”

Helpful Report

Posted 1 year ago

Hi We’re sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. Customer service did respond to your email and explained we do not offer free returns. Kind Regards Face the Future

Posted 1 year ago

“Still waiting for delivery, ask me then🙄”

Helpful Report

Posted 1 year ago

Hi Catherine Please check your tracking link as this states that your parcel was delivered on 24.4.24. In the meantime, please contact us at shop@facethefuture.co.uk if you have any additional questions, concerns or comments. Kind Regards Face the Future

Posted 1 year ago

“Evri courier service that you use for delivery is one of the worst services . Had e.mail on Friday saying would be delivered then once again on Monday . I have not been out the door and they are saying no one home . I’ve had dealings with this service before . I’ve raised a complaint with them . I would appreciate if you could get in touch with them to see what had happened now with my product as this would deter me from ordering from you again . Which I am so sorry to say . Hopefully get a reply from your customer service thank you Lorraine Morrison”

Helpful Report

Posted 2 years ago

“Hi VOTARY, I was so looking forward to using your product, I saw it advertised on Good Morning, on T. V. I've been waiting patiently BUT haven't received your Serum. I'm really upset.!! I know the Post lady Jo, in Ware our local Post Office and shes been looking out for your parcel as well. Could you please check your Postage department for us. Christabel Lovis Shaw.”

Helpful Report

Posted 3 years ago

“My hole order is been lost they didn’t care at all . I will never order from them again one of the regular customer for more than 3 years”

Helpful Report

Posted 1 year ago

Hi Melisa We understand how frustrating a missing parcel can be, due to royal mail stating and showing evidence of delivery we now need to raise this as a claim with Royal Mail and will be in touch with you as soon as this is resolved. Kind Regards Face the Future

Posted 1 year ago

“I didn't received the items I bought. The postman confirm that it was delivered and took a a very unclear photo. And I am very furious and frustrated because its such a big amount.”

Helpful Report

Posted 1 year ago

Hi Clarissa We understand how frustrating a missing parcel can be and rest assured we are doing everything we can to raise this as a claim with Royal Mail and will be in touch with you as soon as this is resolved. Kind Regards Face the Future

Posted 1 year ago

“ORDER STILL NOT RECIEVED!!!!”

Helpful Report

Posted 1 year ago

Hi Cheryl It does state on your tracking that your item has been delivered. Please contact us at shop@facethefuture.co.uk if you have any additional questions, concerns or comments. Kind Regards Face the Future

Posted 1 year ago

“I’m really disappointed that my delivery says it was delivered but it hasn’t been. I have been charged but haven’t received any of my items.”

Helpful Report

Posted 1 year ago

“Disappointed by the high cost of postage!”

Helpful Report

Posted 1 year ago

Hi William We’re sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. Delivery is FREE on orders over £30. Kind Regards Face the Future

Posted 1 year ago

“I have exchanged my points to get products, and what i got was free samples. I am disappointed, because it also has only a small amount of the product. I don’t think that it has 15ml in it.”

Helpful Report

Posted 1 year ago

Hi Denisa, We're sorry to hear that you feel this way. 🙁 With all of our reward products, we offer the option to view the product prior to exchanging your points ➡️ https://www.facethefuture.co.uk/pages/rewards If you do need any advice prior to purchase however, please do get in touch. 💜 Kind regards, Face the Future Make your daily pledge to SPF today! Discover more about our 366 Days of SPF campaign and savvy up on why you need to use SPF every day for your skin health and the best SPF for your skin type ➡️ https://www.facethefuture.co.uk/pages/366-days-of-spf

Posted 1 year ago

“Parcel arrived soaked wet through. Items missing from package and the items that were in were damaged. Very frustrating and time consuming trying to organise return and replacement.”

Helpful Report

Posted 1 year ago

Hi Joanne, We are so sorry to hear about the issues you have faced. This is far from the level of service we provide here at Face the Future. Please be assured that our Customer Service Team are working to ensure this is resolved as soon as possible for you and have raised this matter with Royal Mail We really appreciate your patience during this time. Kind regards, Face the Future

Posted 1 year ago

“Do not order anything from this Company. I ordered two items, the most expensive one for £16.12 arrived together with a small item which I did not order. However the Lip balm for £7.50 was not in the package. I first telephoned to tell you of the missing item, I then had to email you. I then had to complete a long form. Today I received an email saying that you have looked on CCTV footage and saw the missing item was placed in the package. I suggest you have another look and take note that the lip balm was NOT placed in the package that was sent to me. AND THEY WILL NOT BE REFUNDING ME OR SEND A REPLACEMENT. You don't deserve one star !!!!”

Helpful Report

Posted 1 year ago

Hi We’re sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. As you can see from the CCTV that customer service team have sent to yourself, all your items were packaged along with a free gift and a sample card, this is why no refund or replacement was offered. Kind Regards Face the Future

Posted 1 year ago

“Unfortunately cream were old as water was comming out and came damaged -not by courier...box was fine ...they were broken inside ..will never ever buy anything”

Helpful Report

Posted 1 year ago

Hi Magdalena We’re so sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations .Please be assured that the Customer Service team have received your email and will aim to be in touch within the advised timescale provided within the automated response. Kind Regards Face the Future

Posted 1 year ago

“I bought this cream, but its smell is simply terrible. I can't use this cream. the first time I used it, I smelled it and got skin irritation. this is terrible”

Helpful Report

Posted 1 year ago

Hi Iryna We cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind Regards Face the Future

Posted 1 year ago

“I would like to know, where is my order, which I finally haven’t got!”

Helpful Report

Posted 1 year ago

Hi Anastasiia We cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind Regards Face the Future

Posted 1 year ago

“I haven’t received my order yet, still waiting”

Helpful Report

Posted 1 year ago

Hi Karen We’re sorry about the delay we are having with some royal mail parcels. Please be assured that the Customer Service team will be in touch within 24/48 hours. Kind regards, Face the Future

Posted 1 year ago

“CUSTOMER SERVICE WAS THE DISAPPOINTING SIDE OF ORDERING FROM YOUR SITE.”

Helpful Report

Posted 1 year ago

Hi We’re sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. Customer service team have emailed you regarding your order and explained the reasons behind having to complete a form. Certain products are subject to consultation, which we do clearly outline on our website. Alongside this, we do ensure that a new form is emailed when needed. These are required every 4 months, to allow us to release your order. This is due to the high concentration of active ingredients within the range and is imposed directly by the brand to ensure the safety of our customers. Kind Regards Face the Future

Posted 1 year ago

“I received half my order and am at loss. In addition to receiving the incorrect item from what I did receive! I received no apology despite the error being yours.”

Helpful Report

Posted 1 year ago

Hi We’re sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. From your correspondence with Customer service team we can see that they have apologised a few times 'I’m so sorry to hear that an item was missing/incorrect from your order', Once again, my sincere apologies for any inconvenience caused'. and your refund has been issued. Kind Regards Face the Future

Posted 1 year ago

“The product is excellent since I have been using it for a while now, but this time, the pump isn't working, and it lacks a twist-off cap. I've emailed customer service but haven't received a response yet.”

Helpful Report

Posted 1 year ago

Hi Pindy Please check your emails as Customer service team replied to your email the next day. Once you respond we can assist you further. Kind Regards Face the Future

Posted 1 year ago

Face The Future is rated 4.8 based on 21,298 reviews