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Face The Future Reviews

4.8 Rating 17,573 Reviews

95 %

of reviewers recommend Face The Future

Company Reviews

Product Reviews

4.8

Based on 17,573 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Face The Future:

Through real experience and knowledge, Face the Future provides support for your lifelong self-care journey. Whether you’re a skintellectual or new to the skincare game, our team of experts are here to give you advice for life during every chapter of your story. Because every version of you deserves to be cared for. We know that working on your ‘you time’ means more to you than just your skincare routine, so we also stock industry-leading haircare and cosmetics brands to offer you the ultimate destination for all your self-care and beauty needs.

As authorised stockists of hundreds of brands, we can guarantee that every product you purchase at Face the Future is 100% genuine.

Visit Website

Phone:

0113 282 7744

Email:

shop@facethefuture.co.uk

Location:

Unit 1, Corinium Court, Premier Way North, Normanton, WF6 1FS
Wakefield
WF6 1FS

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Face The Future 5 star review on 15th May 2024

Face The Future 5 star review on 14th May 2024

Face The Future 5 star review on 5th May 2024

Face The Future 5 star review on 25th April 2024

Face The Future 5 star review on 24th April 2024

Face The Future 5 star review on 6th April 2024

Face The Future 5 star review on 12th February 2024

91

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The expiry of the product I have received in February 2023 was February 2023 which doesn't make sense. I wasn't advised about that extremely short expiry before shipment which is not great service in my opinion.”

Posted 1 year ago

Hello Maëlle, At Face the Future, we do strive to deliver the best possible service for every one of our customers so please be assured that your feedback is being used to make improvements going forward. Kind regards, Face the Future

Posted 1 year ago

“I ordered goods on the 25th Jan. and eventually got a refund on the 28th Feb. I had to make numerous phone calls/emails. Not a good service. I understand that you may have issues with delivery. Having read other reviews you always blame the Post Office. Perhaps it's time you changed your delivery company, or sort out your packing department. This is losing you business as I for one will not be placing any further orders.”

Posted 1 year ago

Good Morning Ian, At Face the Future, we do strive to deliver the best possible service for every one of our customers so please be assured that your feedback is being used to make improvements going forward. Kind regards, Face the Future

Posted 1 year ago

“Never received my order”

Posted 1 year ago

Hello Rebecca, We’re sorry to hear about your recent experience with Face the Future.# We can see that our Customer Service team have received your email and will be in touch to assist further, as quickly as possible. We appreciate your ongoing patience during this time. Kind regards, Face the Future

Posted 1 year ago

“Recieved half my order, messaged them four times to have get a reply back saying they will reply to me soon within the time scale stated of 24 hours, 144 hours later, still no reply, out of pocket for an item of a value of nearly £100 absolutely disgusting customer service”

Posted 1 year ago

Hello Kash, We are committed to the highest standard of quality and customer satisfaction is our top priority, we are truly sorry that this wasn't demonstrated to you on this occasion. Please be assured that a member of the team will be in touch as soon as possible. We understand that the delay you've faced has been frustrating, but we're working to reach your case as quickly as we can. We appreciate your ongoing patience during this time. Kind regards, Face the Future

Posted 1 year ago

“Item arrived damaged, have emailed customer services but no response. Tried to call but you are only able to speak to someone if you want to buy something!”

Posted 1 year ago

Hello Ali, We’re sorry to hear about your recent experience with Face the Future. Please be assured that our Customer Service team have received your email and will be in touch to assist, as soon as possible. Kind regards, Face the Future

Posted 1 year ago

“I placed an order Feb 21st as today March 1st I have not yet received my item . The customer service representative was not helpful at all”

Posted 1 year ago

Hello Osvaldo, We're sorry to hear that your experience has left you feeling this way. We can see that our Customer Service team are aware of the issues you've faced and will be in touch to advise further within 1-3 working days. Kind regards, Face the Future

Posted 1 year ago

“Was really excited to receive the survival edit but saw that the allies of skin cream expires 09/08/2023, less than 6 months away (closer to five months). Contacted face the future who said they can’t do anything about it and advised that it’s still safe to use for 9 months after opening which I will not be doing as there are actives in this moisturiser such as antioxidants etc that shouldn’t be used passed an expiry date. Face the future customer service have reduced to send a replacement and said the only course of action would be to return. Oh and just to note, the allies of skin cream was in their 2022 edit and that one had an expiry date of 2024. It’s obvious they are trying to get rid of old stock to old customers. Had the expiry date have been visibly advertised I would have been able to make an informed decision as to whether to have purchased the edit. Also I can see influencers on Instagram rave about this edit yet no one has mentioned the expiry dates. I have spoken to a few people who have the same edit who have the same product due to expire in august 2023. Do better face the future, this is unacceptable for paying customers.”

Posted 1 year ago

Hello Lin, Thank you for taking the time to leave a review. At Face the Future, we do strive to deliver the best possible service for every one of our customers so please be assured that your feedback is being used to make improvements going forward. Kind regards, Face the Future

Posted 1 year ago

“I STILL HAVEN'T RECEIVED MY ORDER AFTER A WEEK AND YOUR CUSTOMER SERVICE ONLY KNOW TO TELL ME TO WAIT”

Posted 1 year ago

Hello Yazhu, We’re so sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. We can see that you are currently in conversation with our Customer Service team, in order to find a resolution for the issues you've faced. Please be assured that a member of the team will be back in touch as soon as possible to assist further. We appreciate your ongoing patience during this time. Kind regards, Face the Future

Posted 1 year ago

“It has been more than 15 days since I placed my order. I cannot get any response from the shop. I have been a faithful customer for the last few years. I'm not sure what has happened but I'd really like to know the status of my 2 pending shipments.”

Posted 1 year ago

Hello Merideth, At Face the Future, we do strive to deliver the best possible service for every one of our customers so please be assured that your feedback is being used to make improvements going forward. We can see that you have reached out to our Customer Service team directly on the 28th February. The team are aiming to respond to all queries within 1-3 working days, however we can provide a further update here for you instead. From looking into the order itself, we can see that it was placed on the 10th February, being shipped shortly after on the 14th February. At checkout, our £14.99 International Shipping option was selected, which can take between 3-17 working days to arrive. We can now see your order has successfully progressed via Royal Mail and has arrived at the destination country. We'd recommend accessing the tracking information again, for any further updates. We hope that this will the be with you shortly. Kind regards, Face the Future

Posted 1 year ago

“Fraud！ They only give me one GWP for two orders, and there should be two GWPs on my receipts. Will never order again”

Posted 1 year ago

Good Morning, We can see that the original 3 orders placed were in fact in breach of our Terms & Conditions. Due to this, these were shipped as one, to ensure you were still able to receive your original purchases. 'Any promotions for a free gift are strictly available on a basis of 1 per customer / household. Free gift promotions are strictly subject to availability. FTF reserve the right to send an alternative product of equivalent or greater value, should the advertised gift be unavailable for any reason (e.g. out of stock). Please also note, aerosols can not be sent outside the UK, therefore should any promotion packs include an aerosol, this will not be included.' Further information on this can be found here: https://www.facethefuture.co.uk/pages/terms-conditions We appreciate that this may be disappointing, however our GWPs are for all customers and are split fairly. Large order which take advantage of such offers are cancelled or altered in line with this. Kind regards, Face the Future

Posted 1 year ago

“Still awaiting feedback as Royal Mail left the items on my porch despite me advising that I would be away before the items were shipped. No sign of the items when I returned home”

Posted 1 year ago

Hello Jacintha, We are committed to the highest standard of quality and customer satisfaction is our top priority, we are truly sorry that this wasn't demonstrated to you on this occasion. We can see that this matter is still under investigation with our customer service team however. Please be assured that they'll be in touch as soon as possible, to provide further updates on this. We appreciate your ongoing patience during this time. Kind regards, Face the Future

Posted 1 year ago

“Still not received my order now 3 weeks after ordering it & I’ve also not heard back from Face the future - so one star is generous at the moment!”

Posted 1 year ago

Hello Emma, We're sorry to hear about your recent experience with us. We understand how disappointing this has been for you. We can see that this is being fully investigated by a member of the customer service team, who did get in touch directly on Monday. This matter is currently being investigated with the courier and we are awaiting further updates on their findings. Once we have these, we'll be sure to get back in touch. We appreciate your ongoing patience during this time. Kind regards, Face the Future

Posted 1 year ago

“Packages don’t arrive and customer service is appalling and unprofessional!”

Posted 1 year ago

Good Morning, Thank you for taking the time to leave a review. At Face the Future, we do strive to deliver the best possible service for every one of our customers so please be assured that your feedback is being used to make improvements going forward. Kind regards, Face the Future

Posted 1 year ago

“Not the best customer service. It would be great if you could speak to a person over the phone, rather than a robot on live chat, or send an email that you get a response from 3 working days later.”

Posted 1 year ago

We are committed to the highest standard of quality and customer satisfaction is our top priority, we are truly sorry that this wasn't demonstrated to you on this occasion. All emails and chat messages received are responded to by our dedicated Customer Service team. We do quote a response time of up to 3 working days, however we'll endeavour to be in touch as quickly as possible. We can see that your case is currently being investigated by a member of the team, who will be back in touch as soon as we have an update to provide. We appreciate your ongoing patience during this time.

Posted 1 year ago

“Delivery still not arrived although ordered over 8 days ago. Won’t be using again. Waiting for refund as I have now left the country without my holiday products!”

Posted 1 year ago

We’re so sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. Please be assured that this matter is still being investigated by a member of our dedicated Customer Service team, to ensure this is resolved as quickly as possible. We appreciate your ongoing patience during this time. In the meantime, we do hope you're having a wonderful holiday.

Posted 1 year ago

“An online shop should be far quicker and far more responsive than this. Placed order on Saturday lunchtime: phoned up to chase Wednesday afternoon - was told “Don’t know, send an email”; sent email same day; Thursday completed the Environ consultation form, at time of writing ( over a week since order placed) nothing.”

Posted 1 year ago

We are committed to the highest standard of quality and customer satisfaction is our top priority, we are truly sorry that this wasn't demonstrated to you on this occasion. We can see that your Environ Consultation has expired, which has caused a delay in your orders dispatch. When ordering, we do ensure an email is sent, should this be required. This will also need to be completed once every 4 months there after, due to the high concentration of active ingredients within the Environ range. We can see that your order was successfully dispatched from ourselves on the 20 February. This also appears to have arrived this morning at 10:06. We do understand that this experience was not to our usual standard however. Please be assured that your feedback is being used to make improvements going forward.

Posted 1 year ago

“So disappointed have been using face the future for around 6 months with no issues. In January I made an order and didn't receive it. When I tried to raise this by email all I can say is what a nightmare. I emailed 3 times before I got a reply and the lady dealing with my missing parcel did not read my email and was replying about something completely different this was very frustrating. I have completed a royal mail missing parcel claim and have not received any response from the face the future or a refund”

Posted 1 year ago

We’re sorry to hear about your recent experience with Face the Future. We understand how incredibly disappointing this has been. We can see that your case is still under investigation, with a member of our dedicated Customer Service team checking for updates on your claim on a regular basis. We will ensure you are contacted as soon as we have further information to share. We appreciate your ongoing patience during this time.

Posted 1 year ago

“Disappointed we now have to rely on Evri for free delivery now. Worst, unpredictable courier. Royal Mail still an option, but it’s no longer free. Evri took a week to be delivered last time. Royal Mail usually delivered 1-2 days. Shame.”

Posted 1 year ago

Thank you for taking the time to leave a review. At Face the Future, we do strive to deliver the best possible service for every one of our customers so please be assured that your feedback is being used to make improvements going forward.

Posted 1 year ago

“Received my moisturiser and seal was broken, I have emailed but still no response! Not impressed.”

Posted 1 year ago

Thank you so much for taking the time to leave us feedback about your experience with us, Lauren. We are sorry that you received your moisturiser and the seal was broken, and also that your email went unanswered - we really value our customers and their feedback and care about providing you with excellent service. I can confirm I have passed this onto our customer services team who will get a prompt response to you as soon as possible. Kind Regards, Face The Future

Posted 1 year ago

“Fraudulent service, no goods received after payment. Appalling customer service”

Posted 1 year ago

Dear Tanya, Thank you for your feedback and we are really sorry to hear of your disappointing experience. I have taken a look into this for you and can see your order was placed on the 23rd of January and was shipped on the 24th of January, I can see from the tracking information your parcel is also showing as being delivered. If you would like to contact us on shop@facethefuture.co.uk we will be able to look into this further for you. Kind Regards, Face The Future

Posted 1 year ago

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Face The Future is rated 4.8 based on 17,573 reviews