Face The Future Reviews

Name: Face The Future
Address: Unit 4 Daughters Court, Silkwood Park, Ossett, Wakefield, Wakefield
Rating: 4.77

4.8 Rating 21,299 Reviews

95 %

of reviewers recommend Face The Future

4.8

Based on 21,299 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Face The Future:

Through real experience and knowledge, Face the Future provides support for your lifelong self-care journey. Whether you’re a skintellectual or new to the skincare game, our team of experts are here to give you advice for life during every chapter of your story. Because every version of you deserves to be cared for. We know that working on your ‘you time’ means more to you than just your skincare routine, so we also stock industry-leading haircare and cosmetics brands to offer you the ultimate destination for all your self-care and beauty needs.

As authorised stockists of hundreds of brands, we can guarantee that every product you purchase at Face the Future is 100% genuine.

Visit Website

Phone:

0113 282 7744

Email:

shop@facethefuture.co.uk

Location:

Unit 4 Daughters Court,
Silkwood Park, Ossett,
Wakefield
Wakefield
WF5 9TQ

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Face The Future 5 star review on 29th April 2025

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was told that my parcel had been delivered, I went to check but there was no parcel there. I immediately sent FTF an email with photos of the Royal Mail slip, photo of the bin that Royal Mail attached to the tracking where the parcel was apparently placed, and a photo of the bin when I went to get my parcel - it was not there. I completed a missing parcel form as advised however the issue has still not been resolved - I have not received my parcel nor have I received my refund as of yet.”

Helpful Report

Posted 1 year ago

Hello Adeela, We’re so sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. We can see, as advised by our Customer Service Team, that an investigation is currently underway with Royal Mail. A conclusion can take up to 28 working days to be reached, which will then allow the team to advise on the next steps. Further information on this is outlined within our Terms and Conditions here: https://www.facethefuture.co.uk/pages/delivery We appreciate your ongoing patience during this time. Kind regards, Face the Future

Posted 1 year ago

“I ordered this product with Royal Mail 1-2 days special delivery, and it took 6 days to come. I paid £7.99, the delivery was very poor as I did not get what I paid for.”

Helpful Report

Posted 1 year ago

Hello there, We can see that our Customer Service Team have been in touch to advise that Royal Mail did attempt to deliver on 28th of December , which was the 2nd working day. Due to this, delivery was the arranged the following day. As Royal Mail attempted to deliver within the 1-2 working days, we would not be able to assist as we did meet the timescale paid for at checkout. Please be aware that as the order was placed on the 23rd December, your order will not have been processed and dispatched until the 27th December as the 23rd - 26th were not working days due to the Christmas period. Kind regards, Face the Future

Posted 1 year ago

“Shocking service regarding delivery and issues with this we raised with customer services, with no real resolution given.”

Helpful Report

Posted 1 year ago

Hi Kris, We're sorry to hear this. We can see that your parcel was returned to us after a failed delivery attempt on the 26th November, as well as no collection being made by the 15th December. Using the tracking link provided upon the dispatch of your order, on the 25th November, re-delivery was available. However, no arrangements were made by yourself. At Face the Future, we cannot take any action when a parcel exceeds retention, when the necessary steps were made available to rectify. We cannot also take into account that you were away during this time. We can however see that our Customer Service Team have arrange your order to be shipped once again, in line with our Terms and Conditions: https://www.facethefuture.co.uk/pages/returns Any dispute you may feel needs to be raised in regards to Royal Mail not attempting the delivery on the recorded date, must be presented to them directly. Kind regards, Face the Future

Posted 1 year ago

“Did not receive the items I ordered”

Helpful Report

Posted 1 year ago

Hello Vijay, We’re sorry to hear this. We have taken a closer look into this matter for you and can see that your order has been returned to us, due to being incorrectly addressed. This was due to no house name or number being provided at checkout. Details of this can be found within the tracking information provided by us on the 15th December. The Customer Service Team did reach out to you on the 19th December to advise you of this, along with guidance on the steps required to rearrange delivery. Further information can also be found within our Terms and Conditions here: https://www.facethefuture.co.uk/pages/returns Kind regards, Face the Future

Posted 1 year ago

“My order didn’t arrive at the Mondrian hotel where I’m staying. Instead I received an email asking me to pay redelivery charge as I had provided an incorrect address. I checked the address and it is correct- also the same address I used in the summer and the face the future order was delivered successfully (Under my husband’s name last time) I live in the Middle East so am now constrained time wise to get the order before I head back. Your colleague emailed but was asked me to pay express delivery to get the products sent to my parents in Northumberland before Xmas which doesn’t seem reasonable considering it isn’t my fault that the first order didn’t make it. Please can someone call me to address the issue asap? My number should be on file but if not can arrange by email”

Helpful Report

Posted 1 year ago

Hello Kelsay, We’re so sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. We can see that your order was returned to us on the 19th December, due to being incorrectly addressed and marked as such by Royal Mail. We can also see that no previous orders have been sent to the Mondrian Hotel. The issue noted is that the address missed the road name and number and was therefore, incomplete. As outlined within our Terms and Conditions, a re-delivery fee would be required should the order be sent out once again: https://www.facethefuture.co.uk/pages/returns 'In the case of a parcel being returned to Face the Future due to an incorrect delivery address being provided or the customer not collecting from their postal office / depot, a re-delivery cost will be charged. The costs for this are detailed on our returns page. Customers will be contacted via email should a parcel be returned to us. If we don’t hear back from the customer within 5 working days, the order will be cancelled and refund in line with our return charges and a processing fee of £10 will be charged. If the customer chooses to cancel the order in this instance instead of re-posting, the original postage and packaging cost covered by Face the Future, even if you qualified for free delivery, will be deducted from the refund amount in line with our return charges and a processing fee of £10 will be charged. ' If you are unable to accept your order at an address, due to time constraints, your order can instead be refunded. Please be aware however, that your original postage fee will not be return, again in line with our Terms and Conditions: https://www.facethefuture.co.uk/pages/returns We can see that you are currently in contact with our Customer Service Team, who will be in touch within the outlined timescale to advise further. Kind regards, Face the Future

Posted 1 year ago

“Sadly, not impressed ! Item ordered, but it was not the correct item - website not clear that there are two similar items but only one is tinted. Returned item at my own cost and to add insult to injury Face the Future deducted an additional £3.99 for their postage costs.”

Helpful Report

Posted 1 year ago

Hi there, We're sorry to hear that you've been left feeling this way. The imagery and description of our SkinCeuticals SPF products do outline when they are tinted. If you have any queries or concerns prior to purchase, our Customer Service Team will be more than happy to assist. The £3.99 charge was also in line with our Return Terms & Conditions, found here: https://www.facethefuture.co.uk/pages/returns 'Delivery charges paid on an order are not eligible for a refund and if you qualified for free delivery, the original postage and packaging cost covered by Face the Future will be deducted from the refund amount as per the table below: Royal Mail: Standard Delivery £3.99 Priority Delivery £5.99 Returns postage is at your own cost and risk.' Kind regards, Face the Future

Posted 1 year ago

“I still haven't received any of my items. I am travelling Friday 22nd December and expected to have them by now. Quite disappointed.”

Helpful Report

Posted 1 year ago

Hi Joanna, We're sorry to hear this. We've had a little look and can see that the order was placed on the 9th December and fulfilled by our Warehouse Team on the 11th December. Delivery was then attempted on the 13th, 14th and 15th December by Royal Mail. Using the tracking information provided by ourselves via email on the 11th December, we can see that you have now arranged for delivery to take place on the 20th December. As you selected our 2-5 working day shipping method at checkout, both the dispatch of your order and the delivery attempts took place within the chosen timeframe. If you do face any further issues however, please do reach out to our Customer Service Team on shop@facethefuture.co.uk for further assistance. Kind regards, Face the Future

Posted 1 year ago

“I haven’t received it yet”

Helpful Report

Posted 1 year ago

Hi Amanda, Emails to review can sometimes arrive before your order has arrived, however, they can be left until a later date if needed. 😊 We can see that your order was dispatched from ourselves on the 5th December and was successfully delivered to a safeplace, after an unsuccessful delivery attempt had taken place. Please use the tracking information provided by email, to assist in locating this. Kind regards, Face the Future

Posted 1 year ago

“I was disappointed by how they handled my refund”

Helpful Report

Posted 1 year ago

Hello there, We're sorry to hear that you feel this way. From looking at your account, we believe this related to a return which was refused. This was due to the product arriving in a way which breached our Terms and Conditions: 'If a purchased product has been used or opened (manufacturer / factory seal no longer in place or packaging damaged), then it will not be eligible for a return, refund or exchange. If an item(s) is returned to us and it has been used / opened / is not in a resalable condition or does not pass the UV light checking process, the customer will be contacted and informed. The customer can then determine whether they would wish for us to dispose of the item(s) or whether they wish, at their own cost, to have the item(s) returned to them. No refund will be given for items returned that are not in a resalable condition.' https://www.facethefuture.co.uk/pages/returns The item had been opened, with both the cellophane being removed and the box itself being opened. Kind regards, Face the Future

Posted 1 year ago

“Actual product delivered different/do not match to the one stated on website. Website product pictures does not match to product description. Website product pictures showing different products and volume/weight. In addition, website offered discount code does not work. It's customer service agent said pictures on their website is for "illustration only" which is a lie as products are for sell on it's website to consumers to make a profit hence NOT for "illustration".”

Helpful Report

Posted 1 year ago

Hello there, We're sorry to hear that you have been left feeling this way. At Face the Future, we do strive to deliver the best possible service for every one of our customers so please be assured that your feedback is being used to make improvements going forward. What was advised by our Customer Service Team was correct however. The images used are provided directly by the brands themselves. If there is any variation in the product however, we ensure this is fully outlined within the product description. Kind regards, Face the Future

Posted 1 year ago

“You’re asking for feedback but I still have not received my order. Therefore I can’t give a review”

Helpful Report

Posted 1 year ago

Hi Debbie, Emails to review can sometimes arrive before your order has arrived, however, they can be left until a later date if needed. 😊 We can however see that both of your orders have now been delivered: - Order from 29th November: Dispatched on the 1st December and delivered on the 8th December. - Order from 8th December: Dispatched on the 8th December and delivered on the 11th December. If you are having any issues locating these however, please do use your tracking link for a full breakdown of the delivery along with a photograph of each order. Kind regards, Face the Future

Posted 1 year ago

“I experienced redness, itching, burning and irritation after using a cleanser.The cleanser leaves skin feeling excessively dry, tight, flaky, it was too harsh for my skin. Never buy it again. No help from FOF customer service.”

Helpful Report

Posted 1 year ago

Hi Nurslu, We're sorry that you've been left feeling this way. We can see however that our Customer Service Team have attempted to help, but has yet to receive a response from yourself. The below message was sent on the 4th December at 2:47pm: 'Hi Nurslu, I hope you are well. Could you please send through a picture of how your skin is behaving so I could offer some more advice? Kind regards.' If you do wish to be assisted with this matter, please do get in touch. Kind regards, Face the Future

Posted 1 year ago

“Expensive product with a bad reaction. As usual customer service representatives did not help like prior orders. After a phone and sent email with pictures illustrating the allergic reaction, I was then asked to email Loreal. There goes another £35 for a face cream I won't be able to use. If things do not work, you will be running in circles for a solution.”

Helpful Report

Posted 1 year ago

Hi there, We’re so sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. We can see that the Customer Service Team provided you the contact details for the brand, on the 1st December. This is in line with their protocol, as they investigate any potential reactions directly. To escalate this matter, please do follow these steps to allow L'Oréal to assist you further. Kind regards, Face the Future

Posted 1 year ago

“Hi. My purchase was not delivered. Let me know please, where is it?”

Helpful Report

Posted 1 year ago

Hello Valeriya, For support with your order, please contact our Customer Service Team directly on shop@facethefuture.co.uk We are unable to advise further from here, due to the information which is required to advise further on this matter for you. However, the team will be more than happy to assist. 😊 Kind regards, Face the Future

Posted 1 year ago

“Regrettably, I am unable to review the product as I have yet to receive it.”

Helpful Report

Posted 1 year ago

Hi Mark, Emails to review can sometimes arrive before your order has arrived, however, they can be left until a later date if needed. 😊 We can see that your order was placed through Cosmetify on the 21st November and was successfully delivered on the 28th November. As this review was posted 5 days ago, it appears that you may not be aware of where this has been placed. We'd recommend checking your tracking, as there is a clear image which shows where this can be located. Any issues, however, please do contact our Customer Service Team at shop@facethefuture.co.uk Kind regards, Face the Future

Posted 1 year ago

“Ordered at one price. Was charged almost £20 more & then was told I was mistaken ( liar)🤥”

Helpful Report

Posted 1 year ago

Hi Maureen, We're sorry to hear about your experience. We have investigated this matter further and can see that the order was placed on the 15th December, when the Revitalash Advanced Eyelash Conditioner (3.5ml) was on sale at 10%. Our Customer Service team was then contacted by yourself on the 23rd November in regards to your order. The price queried was that which went live on the 20th November, in line with our Black Friday offers. Unfortunately, we cannot apply Black Friday discounts to purchases made prior to this. We do advise that should you have any concerns regarding your order, we are made aware as soon as possible in order to rectify. Any pricing queries can also be raised, should there be any errors. Please be assured, we are in no way calling you a liar. 💜 Kind regards, Face the Future

Posted 1 year ago

“Purachsing the product eay and clear. Recieved item damaged and thats when the funs starts - multiple emails back and forth then having to return leaking bottle before a refund/replacement can be sent out! I expect full refund as now have had to purchase from another shop as its taken too long to sort out simple damaged goods.”

Helpful Report

Posted 1 year ago

Hello David, We're sorry to hear that you're unhappy with your recent experience. We have liaised with our Customer Service team and can see that the correct process was followed, after receiving you email on the 19th November. The process began on the 20th November, when the team were available and a Pre-Paid label was sent today at 11:17am. Whilst we understand your frustrations, these steps are in place to raise all issues with the brand directly. Further guidance on this is provided within our Terms and Conditions, here: https://www.facethefuture.co.uk/pages/returns Once we have received your return, a full refund for the faulty product will be issued. Kind regards, Face the Future

Posted 1 year ago

“Not received item yet so cannot review”

Helpful Report

Posted 1 year ago

Hello Janet, We can see that your order is on it's way for you and is due for delivery today. 🙌 You can keep an eye on this using the tracking information provided within the dispatch email sent on the 18th November. Reviews can also be left until a later date if needed. 😊 We'd love it if you could update this once your products has arrived, as this helps us massively! Kind regards, Face the Future

Posted 1 year ago

“Wrong item received, listed as spf 50 but received spf30”

Helpful Report

Posted 1 year ago

Hi there, We are so sorry to hear this. We understand how frustrating this must be. We have liaised with our Customer Service Team, who have advised that they have received your emails and will be carrying out a full and through investigation. We really appreciate your patience during this time. Kind regards, Face the Future

Posted 1 year ago

“CHARLATANS ALL OF YOU! 😡”

Helpful Report

Posted 1 year ago

Hi Denise, 😳💔 We hope this has now been resolved for you and you're enjoying your new products. Kind regards, Face the Future

Posted 1 year ago

Face The Future is rated 4.8 based on 21,299 reviews