Face The Future Reviews

Name: Face The Future
Address: Unit 4 Daughters Court, Silkwood Park, Ossett, Wakefield, Wakefield
Rating: 4.77

4.8 Rating 21,298 Reviews

95 %

of reviewers recommend Face The Future

4.8

Based on 21,298 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Face The Future:

Through real experience and knowledge, Face the Future provides support for your lifelong self-care journey. Whether you’re a skintellectual or new to the skincare game, our team of experts are here to give you advice for life during every chapter of your story. Because every version of you deserves to be cared for. We know that working on your ‘you time’ means more to you than just your skincare routine, so we also stock industry-leading haircare and cosmetics brands to offer you the ultimate destination for all your self-care and beauty needs.

As authorised stockists of hundreds of brands, we can guarantee that every product you purchase at Face the Future is 100% genuine.

Visit Website

Phone:

0113 282 7744

Email:

shop@facethefuture.co.uk

Location:

Unit 4 Daughters Court,
Silkwood Park, Ossett,
Wakefield
Wakefield
WF5 9TQ

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Face The Future 5 star review on 29th April 2025

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Products were not as described and then told me basically tough and didn’t care at all. Such a shame as I have been a loyal customer but this really put me off”

Helpful Report

Posted 1 year ago

Hi Anne- Marie We’re sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. The customer service team have offered a free returns label and a refund once item is received back to us. Kind regards, Face the Future

Posted 1 year ago

“I paid for next day delivery 5 days ago and my products haven’t arrived yet. So at the moment I am not feeling super positive about Face the Future.”

Helpful Report

Posted 1 year ago

Hi Tara We cannot see any correspondence with you based on your review details. Your order was sent out the next day and from looking at your tracking link delivery was attempted on 14.2.24. Please check your emails, click on your tracking link and choose redelivery. Please do contact us on shop@facethefuture.co.uk so we can assist you further if needed. Kind regards, Face the Future

Posted 1 year ago

“Poor customer service- they made me pay for the stuff they never sent me. Few items missing from the order the one I received was damaged.”

Helpful Report

Posted 1 year ago

Hi We’re sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. The customer service team have been polite and explained the situation to yourself on numerous occasions via email and what you need to do to receive the refund eligible to you. Please contact us at shop@facethefuture.co.uk if you have any additional questions, concerns or comments. Kind regards, Face the Future

Posted 1 year ago

“Product arrived damaged and unusable. Was told I needed to return the product before I could get a replacement (submitted photo evidence). Have no issue with returning the faulty product, but I purchased the specialist foundation for post laser treatment, so now the product hasn't arrived in time. The product is beyond my usual budget and now a total loss to myself.”

Helpful Report

Posted 1 year ago

Hi Gabriella We’re sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. The returns are free of charge, but to receive a replacement we just need proof of return, we do not need to wait for the return. Hope this helps to clarify for you. Please contact Customer Service Team on shop@facethefuture.co.uk for further assistance. Kind Regards Face the Future

Posted 1 year ago

“I paid for my moisturiser and they said it got delivered but when I arrived home it was not here I contacted you straightaway to inform of the item was not here and I am still waiting on a refund or replacement”

Helpful Report

Posted 1 year ago

Hi Suzanne We’re sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. The customer service team have been corresponding to you emails and have raised a claim with Royal Mail which once we have an outcome will then be in touch. Kind Regards Face the Future

Posted 1 year ago

“Increasingly frustrated at ordering, not able to access rewards on a few occasions now. Thinking of using different company now.”

Helpful Report

Posted 1 year ago

Hi Susan, We're sorry to hear this. 🙁 We can see that our Customer Service Team provided assistance with this recently, advising that you had successfully created multiple discount codes from your points already. A copy of your code was also provided, in order to help you apply this to your next, valid order. As you had redeemed a 20% discount code, for 2,500, the minimum spend required would be £250. As your most recent order totalled £20.16, your claimed code would not be valid we're afraid. We can see that a guide to assist you has been sent, via email, on 9 occasions. However, further guidance on this can be found here: https://www.facethefuture.co.uk/pages/rewards Kind regards, Face the Future

Posted 1 year ago

“There is something wrong with the website when accessing through Safari on iPhone - most of the links do not work but it works if I switch to Chrome. I thought the owners would have noticed it by now as it’s been like this for a while and Safari is the most popular iPhone browser.”

Helpful Report

Posted 1 year ago

Hi Adenike Thank you for your feedback. Internal investigations are still ongoing with this as it only seems to be happening to a handful of iPhone users. Please been assured we are trying to rectify this as soon as possible. Kind Regards Face the Future

Posted 1 year ago

“Didn’t receive the products despite expedited shipping. Royal mail rang once and took off while we were opening the door. Left the country already so need this refunded asap”

Helpful Report

Posted 1 year ago

Hi Ruth We’re sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations, however I can see that a delivery attempt was made on 26.1.24 (2 days after your order left our warehouse). I cannot see any email correspondence from yourself regarding this, please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind regards, Face the Future

Posted 1 year ago

“Expensive - shop elsewhere”

Helpful Report

Posted 1 year ago

Hi Sorry you feel we are expensive, however we feel we are very competitive in the market. We can see you ordered items at £6.84 each which is a very competitive price, also as it is was your first order you could of taken advantage of our new customer discount code and new subscriber code to save more! On future purchases please contact us on 0113 2827744 if you need any further assistance to see where you could save. Kind Regards Face the Future

Posted 1 year ago

“broken product they haven’t sent me a replace”

Helpful Report

Posted 1 year ago

Hi Mia I am confused by your star rating, I can see that a member of the customer service team has been in contact with you regarding this issue and we will be sending a replacement product now we have all the information we needed from yourself. Kind Regards Face the Future

Posted 1 year ago

“Disappointed and would not recommend. Items not received. £60 worth of products and no response from customer service.”

Helpful Report

Posted 1 year ago

Hi Lynne We’re sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. I can see that the Customer service team have been replying to your emails regarding your parcel that has been stated to of been delivered by Royal Mail, as explained to you we now need to investigate with Royal Mail, and will be in touch regarding the outcome of this. Kind regards, Face the Future

Posted 1 year ago

“Very unhappy with the fact you can’t return even very high end products when you have a skin reaction to them (products which were supposed to be for people with skin conditions and sensitivities)”

Helpful Report

Posted 1 year ago

Hi Tracy Thank you for your email, We’re sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. I can see from you emails to the customer service that not once did you say you have had a reaction, we also sent the below on our last email correspondence to further assist you, but you have not responded. 'If you could please let me know how many times the product has been used and if a patch test was performed before use? Whilst you are unable to return the product I am happy to help guide you with your skincare.' Please contact us at shop@facethefuture.co.uk if you have any additional questions, concerns or comments. Kind Regards Face the Future

Posted 1 year ago

“Hi everyone, ⚠️Please read this review before buying⚠️. Face the Future don’t have any return policy doesn’t matter how expensive product is simply they don’t accept return or exchange if you have problem with fake product or product not according to your needs. i been buying from them more than two years and this time i had problem with the product i bought the product and its looks like not original and texture is completely different from the previous Sunscreen i have used and i have been using same product from years so i know the quality and texture of the product, i contacted with there customer support which is completely awful and showed them pictures and my concern and requested for replacement which they completely ignored and giving useless explanation product is fine, well i don’t what to or how to challenge return policy if anyones know please guide me through it. but be aware before buying you will simply loss your money. there’s more online shops where you can buy the same products but with money back guarantee. Thanks”

Helpful Report

Posted 1 year ago

Hi Muazzam, Thank you for your review. We’re sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. We do offer a returns policy, we have responded via email regarding your concerns, we have been awaiting your response from our last email but you have not replied which has meant we have been unable to further assist you. Please be assured we buy all stock direct from brands themselves and we have had no other issues with the product which you purchased. please contact us at shop@facethefuture.co.uk if you have any additional questions, concerns or comments. Kind Regards Face the Future

Posted 1 year ago

“I would stay away from this website. They are extremely unhelpful with any problems that occur with your products.”

Helpful Report

Posted 1 year ago

Hi Emma We’re sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. I can however see that a member of customer service team is dealing with your emails. Kind regards, Face the Future

Posted 1 year ago

“I still haven’t received my order??? Would appreciate an update..”

Helpful Report

Posted 1 year ago

Hi Kate I have had a look into this for you and can see that your order left our warehouse on the 15.1.24 the day after you placed your order. Please check your emails for your royal mail tracking link and contact us at shop@facethefuture.co.uk if you have any additional concerns. Kind regards, Face the Future

Posted 1 year ago

“Hi I’m waiting for an order i made and i’ve paid for a week ago. When i track the parcel it’s not even been received by royal mail. I’ve ordered environ which i have ordered from you before but everytime i order i fill out a form twice. Please let me know, if i will receive my order by Tuesday? Thanks”

Helpful Report

Posted 1 year ago

Hi Victoria, I can see that one of the customer service team has emailed you today regarding your query and your parcel is due to be delivered tomorrow by Royal Mail. Please contact us at shop@facethefuture.co.uk if you have any additional questions, concerns or comments. Kind regards, Face the Future

Posted 1 year ago

“My order not come for me”

Helpful Report

Posted 1 year ago

Hi Maryam I can see that one of the customer service team has sent you an email today regarding your query on your order. Please contact us at shop@facethefuture.co.uk if you have any additional questions, concerns or comments. Kind regards, Face the Future

Posted 1 year ago

“I haven’t heard back since! My problem is not resolved I mentioned that the website is showing the wrong coloured pills. Ultra is brown & ultra D is orange & green. Hence i bought the wrong pills. I need the latter”

Helpful Report

Posted 1 year ago

Hello Adeline, We're sorry to hear this. We can however see that the Customer Service Team responded to you at 9:50am on Monday, but have yet to hear back from yourself or receive the incorrect items back. 🤔 The email advised further on the issue you had faced and provided a solution in order to resolve it, as soon as possible. Please ensure you check any Spam/Junk folders you may have, as emails can be diverted by your provider in error. If you cannot locate this, please email the team once again in order for this to be sent once again. Kind regards, Face the Future

Posted 1 year ago

“Worst company I’ve ever dealt with. They take your money and claim to have sent the goods but I didn’t receive it. They weren’t interested and, finally, had to claim the money back through the credit card.”

Helpful Report

Posted 1 year ago

Hi Andrew, We so sorry to hear that you feel this way. We have taken a closer look and can see that the Customer Service Team have liaised with Royal Mail on several occasions regarding your case. We of course will not disclose any information on a public platform, however a full investigation is underway. Please be assured that all information provided is correct and in line with Royal Mail guidance: https://personal.help.royalmail.com/app/answers/detail/a_id/13174/~/items-delivered-to-my-safeplace The team have supported throughout and have in no way intended to show disinterest. We are also aware of a complaint and contact which has been made by your back. We will be supporting their investigation also, by supplying all evidence and correspondence. Kind regards, Face the Future

Posted 1 year ago

“I did not receive my order”

Helpful Report

Posted 1 year ago

Hello there, We're so sorry to hear this. Unfortunately, as stated within our Terms & Conditions, we must be made aware of incidents such as this with 48 hours: https://www.facethefuture.co.uk/pages/delivery We can see that your parcel was delivered on 29th December, meaning the above mentioned timescale has now passed. Due to this, we would be unable to further assist on this occasion. Kind regards, Face the Future

Posted 1 year ago

Face The Future is rated 4.8 based on 21,298 reviews