Face The Future Reviews

Name: Face The Future
Address: Unit 4 Daughters Court, Silkwood Park, Ossett, Wakefield, Wakefield
Rating: 4.77

4.8 Rating 21,298 Reviews

95 %

of reviewers recommend Face The Future

4.8

Based on 21,298 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Face The Future:

Through real experience and knowledge, Face the Future provides support for your lifelong self-care journey. Whether you’re a skintellectual or new to the skincare game, our team of experts are here to give you advice for life during every chapter of your story. Because every version of you deserves to be cared for. We know that working on your ‘you time’ means more to you than just your skincare routine, so we also stock industry-leading haircare and cosmetics brands to offer you the ultimate destination for all your self-care and beauty needs.

As authorised stockists of hundreds of brands, we can guarantee that every product you purchase at Face the Future is 100% genuine.

Visit Website

Phone:

0113 282 7744

Email:

shop@facethefuture.co.uk

Location:

Unit 4 Daughters Court,
Silkwood Park, Ossett,
Wakefield
Wakefield
WF5 9TQ

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Face The Future 5 star review on 29th April 2025

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My initial order was delayed being dispatched which meant I was out of town when it was eventually delivered. Face the Future then charged me postage to re-deliver.”

Helpful Report

Posted 10 months ago

Hi Patricia Unfortunately your order was delayed due to the delay in you completing the consultation form required, despite our attempts to contact you. The form needs to be updated every 4 months due to brand stipulation. Due to this your parcel was returned to us which meant we needed to redeliver to you at a cost. Kind Regards Face the Future

Posted 10 months ago

“Was delivered wrong item”

Helpful Report

Posted 11 months ago

Hi Alex Sorry this has happened. We cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind Regards Face the Future

Posted 10 months ago

“Really disappointed as thought the products were linked to my purchase of Medic8. Instead I received a lot of mishmash products. Definitely not worth the money at the so called reduced offer.”

Helpful Report

Posted 11 months ago

Hi Deborah Sorry you feel disappointed, as you purchased the mystery bundle these are not tailored to your purchase. As stated in the description it is a selection of different brands. 'Your mystery bundle will contain a special selection of deluxe sized products from some of your favourite brands including La Roche-Posay, OSKIA, Philip Kingsley, Elemis, Advanced Nutrition Programme, and more! As if that wasn't enough to get excited about, this skin-boosting set also contains one mystery full sized product. Worth over a huge £100, our FTF Mystery Bundle can be yours for just £29.99.' Kind Regards Face the Future

Posted 11 months ago

“Did not receive my parcel. And it’s so annoying. Show they try 2 times to deliver. But there no any evidence they e been there”

Helpful Report

Posted 11 months ago

Hi IIona Sometimes Royal Mail will leave a card to say delivery has been attempted other times they don't unfortunately. This is something we do not have control over. If you check on your tracking link you can suggest a safe place or an alternative delivery date. Hope this helps. Kind Regards Face the Future

Posted 11 months ago

“Twice you have got my address incorrect .I have not received my order or a refund doesnt give one much trust in your service , Ann Dowker”

Helpful Report

Posted 11 months ago

Hello Ann, We’re so sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. The address used is the one which has been entered at checkout, which appears to be missing the property name or number. If you would like to provide your full address to the Customer Service Team, this can of course be corrected. Once your most recent order has arrived, we will be able to issue a refund as requested. Kind regards, Face the Future

Posted 11 months ago

“I was excited to try this product after all the great reviews. I used my regular SPF 30 for the first week of my holiday and then switched to this on my second week. I followed the instructions, but burnt on the first day. I did not get a nice tan, but was sore and pink. Face the Future have been very unhelpful and cannot offer any support. Coco & Eve won’t help as I didn’t buy directly from them. I would not recommend this product or this company.”

Helpful Report

Posted 11 months ago

Hi Elizabeth, We’re so sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. As advised by our Customer Service Team, we do not offer a money back guarantee and the item itself is neither defective or faulty. We of course advise that with all SPFs, reapplication is required frequently, especially after swimming. It is also advised to stay out of sun during the hottest times, utilizing shaded areas. Depending on the temperature where you are, a higher SPF may also be required. Kind regards, Face the Future

Posted 11 months ago

“Product came without lid Looks used Emailed customer service still no response”

Helpful Report

Posted 11 months ago

Hi Jane, We can see that our Customer Service Team sent a response to you, via email, on the 25th July: 'Thank you for getting in touch, I hope you are well. I have checked your order, and can see that the mesoestetic spray you purchased was from the clearance section, and that there may be damage to the packaging, which does include missing lids etc. Please be assured this product has not been used. As per the website T&Cs we do not accept returns on clearance products.' https://www.facethefuture.co.uk/pages/terms-conditions We hope this helps! Please be assured that no products are sold once used, due to hygiene reasons also. 💜 Kind regards, Face the Future

Posted 11 months ago

“Ich habe nach fast ein Monat noch nicht mein Paket erhalten und niemand meldet sich bei mir!!!!”

Helpful Report

Posted 11 months ago

Hi there, We are so sorry to hear this. We can see that our Customer Service Team have been in touch regarding this, providing the required information. Please do get back in touch should you need any further assistance. Kind regards, Face the Future

Posted 11 months ago

“Usually FTF is excellent. On this occasion I ordered some serum and the product arrived empty. I am in the process of returning the product”

Helpful Report

Posted 11 months ago

Hi Candy Sorry to hear this. Customer service will contact you once the product is returned to us and we can feed this back to the brand. Kind Regards Face the future

Posted 11 months ago

“Never received items and I was called a lier as they said it was their parcel in the picture but it was amazon. No items and no refund”

Helpful Report

Posted 11 months ago

Hi Aisling We’re sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. We have not called you a liar but we have sent you the photo from royal mail that shows our parcel was delivered. A claim has been raised for you by the customer service team and they will be in touch with the out come. Kind Regards Face the Future

Posted 11 months ago

“Goods not yet received”

Helpful Report

Posted 11 months ago

Hi Kay Please check your tracking link as it states your parcel was delivered on 20.7.24, please contact us at shop@facethefuture.co.uk if you have any additional questions, concerns or comments. Kind Regards Face the Future

Posted 11 months ago

“Haven't received it”

Helpful Report

Posted 11 months ago

Hi Chantelle Please check your tracking link as it states your parcel was delivered on 17.7.24, please contact us at shop@facethefuture.co.uk if you have any additional questions, concerns or comments. Kind Regards Face the Future

Posted 11 months ago

“Products arrived with no samples as promised I spent a huge amount so this is very disappointing. I also received the product in mashed boxes. I have emailed twice but had no response. Very poor service and quality, will not recommend.”

Helpful Report

Posted 11 months ago

Hi Susan Customer service have replied to your email and have tried to contact yourself via phone regarding this. Please can you email shop@facethefuture.co.uk with pictures of the boxes and exactly what was in your order then we can investigate for you. Kind Regards Face the Future

Posted 11 months ago

“I ordered the body lotion for pigmentation it didn't work at all I think this product is useless a waste of money I still have very dark pigmentation”

Helpful Report

Posted 1 year ago

Hi Generally, most customers will be able to witness visible lightening effects on their skin within 4-8 weeks of usage. For most customers, continuous application up to a period of 3 months is needed for true results, but results will vary according to the original skin tones of the users. Due to you only using the product for less than 2 weeks is probably why you haven't noticed any improvements yet. Kind Regards Face the Future

Posted 11 months ago

“Would rate them zero if I could for the nasty, disingenuous customer service. I will never use them again.”

Helpful Report

Posted 1 year ago

Hi A Ekwere We’re sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. The Customer service team have emailed you with all the reasons and explanations and have never been nasty or disingenuous, and we are sorry you feel this way. Kind Regards Face the Future

Posted 1 year ago

“Purchased a lash building serum. One week in and absolutely no signs that it's working! Nothing much to say, I'll do another review if it starts working.”

Helpful Report

Posted 1 year ago

Hi Penny. As stated on UK Lash website the results will depend on what point your lashes are in their cycle when you start to use the product. Some see longer lashes in as little as 25 days, but 12 weeks is when you should expect to see full results. Kind Regards Face the Future

Posted 1 year ago

“I havent received my order yet”

Helpful Report

Posted 1 year ago

Hi Ruba Your tracking link states your parcel was delivered on 2.7.24. Please contact us at shop@facethefuture.co.uk if you have any additional questions, concerns or comments. Kind Regards Face the Future

Posted 1 year ago

“Disappointing - I ordered 3 items - two have a best before date of September 2024. The two are the same product so by the time I get to open the 2nd bottle it will be out of date.”

Helpful Report

Posted 1 year ago

Hi Tracy The Customer service team have sent you an email regarding the expiry dates on the products you ordered. They are fine to use until December 2024. Please contact us at shop@facethefuture.co.uk if you have any additional questions, concerns or comments. Kind Regards Face the Future

Posted 1 year ago

“I am not happy at all. I have been trying to return an item for a week now now. First, I had to wait for the initial returns request to be processed. Then, instead of simply deducting the returns postage charge from the total refund, like other normal shops do, I had to purchase a returns label separately - via what I first thought was a spam email. I am now not clear at all about what the next step is, and there is no information about this on your website. Having purchased a returns label, I was expecting an email with a QR code or the label attached. Instead, should I now wait for days for the label to arrive via post? If so, that will take me over the 30 days return period. You literally couldn't make it more difficult and confusing for people if you tried. Absolutely appalling. Avoid!”

Helpful Report

Posted 1 year ago

Hi We’re sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. Unfortunately as your order was purchased from the clearance section then these items are non refundable or returnable, as stated on the emails from the customer service team and on our website https://www.facethefuture.co.uk/pages/returns Kind Regards Face the Future

Posted 1 year ago

“my package still hasn’t arrived :(”

Helpful Report

Posted 1 year ago

Hi Anna Thank you for taking the time to leave a review. Sorry that your parcel has been stuck with Royal Mail, we have issued you a refund for your order today. Kind Regards Face the Future

Posted 1 year ago

Face The Future is rated 4.8 based on 21,298 reviews