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Face The Future Reviews

4.8 Rating 17,573 Reviews

95 %

of reviewers recommend Face The Future

Company Reviews

Product Reviews

4.8

Based on 17,573 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Face The Future:

Through real experience and knowledge, Face the Future provides support for your lifelong self-care journey. Whether you’re a skintellectual or new to the skincare game, our team of experts are here to give you advice for life during every chapter of your story. Because every version of you deserves to be cared for. We know that working on your ‘you time’ means more to you than just your skincare routine, so we also stock industry-leading haircare and cosmetics brands to offer you the ultimate destination for all your self-care and beauty needs.

As authorised stockists of hundreds of brands, we can guarantee that every product you purchase at Face the Future is 100% genuine.

Visit Website

Phone:

0113 282 7744

Email:

shop@facethefuture.co.uk

Location:

Unit 1, Corinium Court, Premier Way North, Normanton, WF6 1FS
Wakefield
WF6 1FS

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Face The Future 5 star review on 15th May 2024

Face The Future 5 star review on 14th May 2024

Face The Future 5 star review on 5th May 2024

Face The Future 5 star review on 25th April 2024

Face The Future 5 star review on 24th April 2024

Face The Future 5 star review on 6th April 2024

Face The Future 5 star review on 12th February 2024

91

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Missing item! I only received two of the three items I ordered.”

Posted 1 year ago

Hello there, At Face the Future, we do strive to deliver the best possible service for every one of our customers so please be assured that your feedback is being used to make improvements going forward. We can see that our Customer Service team have reached out directly in order to assist you with this. Once we've received your response to this, a member of the team will be back in touch within the advised timeframe, to further investigate this for you. Kind regards, Face the Future

Posted 1 year ago

“I placed an order on 18/2/23. It still hasn’t been received. I have now submitted a non receipt form and chased it three times since then. The last time I was told they would chase it with their supervisor and contact me the following no day but failed to do so. Currently out of pocket for £52 and fed up trying to pursue. Can not recommend.”

Posted 1 year ago

Hello Christine, We are committed to the highest standard of quality and customer satisfaction is our top priority, we are truly sorry that this wasn't demonstrated to you on this occasion. We can see that the Customer Service team have received your emails, however as you've sent several since completing the required form, there has been a delay in getting in touch with you. This is due to your query being pushed to the bottom of our queue every time you send a new email. Please be assured that that the team will further investigate this as soon as possible. Kind regards, Face the Future

Posted 1 year ago

“I haven’t received my order yet. Order was placed on mid February. Contacted courier and emailed customer service but haven’t heard back”

Posted 1 year ago

Hi there, We’re so sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. We can see that our Customer Service team responded to your email yesterday, to assist further with this. We can confirm we have also received your reply, which will be picked up within the advised timeframe. Please be assured that we'll do everything we can to assist you further with this. Kind regards, Face the Future

Posted 1 year ago

“Placed my order on 27th feb still not recieved it apparently I have to wait 10 days before you can raise a claim. So I have to wait til the 13th march then email you and wait another 4 to 5 days before you respond. So basically I'm not getting my money back for a while ......”

Posted 1 year ago

Hi Caren, At Face the Future, we do strive to deliver the best possible service for every one of our customers so please be assured that your feedback is being used to make improvements going forward. We can see that this has however been received, however a cost was incurred. Please be assured that a member of the Customer Service team will be in touch as soon as possible to address this. Kind regards, Face the Future

Posted 1 year ago

“They sold my "Sample NOT For Sale" items. Please read before making any purchase with this company I could not like to give any bad public review but this time I would give a zero star if the option were there. I placed an order on the 13th of Feb and waited for a week without any update from the company. Then I sent an email to chase and no update either. Then I received an email informing me one of the items I ordered is out of stock so they will send it to me once it is available again perhaps in the w/c 27/02/2023. I think it must be affecting many customers so they sent a communication out instead of a response to my email. The following week they kindly sent me the rest of my items and a sample size of the item, which was out of stock at the time. However, I still had no full-size item received on w/c 27/02/2023 so I get in touch with customer service but there was not anyone to speak to which is very frustrating. By the end of the week, I finally received two “Free Sample Not for Sale” items instead of the full-size item without any further explanation from the company. The item costs “£114.99 even with the discount. I was shocked and not happy at all. I think the company is cheating customers. I emailed customer service again to raise my problem but all have been ignored. I have been a loyal customer for a few years with them and spent more than £600 shopping with the company recently and I am not impressed with the shopping experience at all. I have requested a refund on this item ASAP. I will take my business elsewhere because it is not worth of stress shopping with them anymore….”

Posted 1 year ago

Hello Joy, We are committed to the highest standard of quality and customer satisfaction is our top priority, we are truly sorry that this wasn't demonstrated to you on this occasion. Due to stocking issues, the manufacturer supplied us with 15ml bottles to supply as a goodwill gesture for the delays. In order to fulfil these orders as quickly as possible, we then sent a further two 15ml to provide our customers with the correct amount ordered. As this was the case, no full size was to be sent and customers were advised on this. We can see that our Customer Service team have been in contact with you, within the quoted timescales, to advise further on this. The latest guidance provided has been that we will happily issue an exchange of the 15ml bottles supplied. In order to assist with this, a prepaid label has been provided. Once these have been received, we can than happily arrange an exchange or issue a full refund for the product. Kind regards, Face the Future

Posted 1 year ago

“Unfortunately I’m still waiting for my order to arrive!”

Posted 1 year ago

Hello Alison, We’re sorry to hear about your recent experience with Face the Future. Although we're unable to see any correspondence with our Customer Service team regarding this, we have been able to locate your order. We can see that this was originally placed on the 26th February and was dispatched on the 1st March. It appears that this was then received by the courier on the 2nd March. This was then successfully delivered on the 8th March at 14:52pm. If this is not the case however, please contact us on shop@facethefuture.co.uk, so we can investigate this further for you. Kind regards, Face the Future

Posted 1 year ago

“Very slow delivery has to order the same from Amazon on next day delivery”

Posted 1 year ago

Hello there, We can see that your order was placed on the 22nd February and delivered on the 3rd March, in line with the 2-7 working day shipping selected at purchase. We do however offer 1-4 working day options, should you require you products sooner: https://www.facethefuture.co.uk/pages/delivery Please be assured that your feedback is being used to make improvements going forward. Kind regards, Face the Future

Posted 1 year ago

“It took a week from placing my order for someone to get in touch with me and only after I had enquired about where my order was. I needed to fill in a form because of the ingredients in the products despite having purchased the same products from Face the Future on multiple previous occasions and having previously filled in the form more than once. It took approximately 2 weeks to receive my order.”

Posted 1 year ago

Hi Michelle, We’re so sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. All Environ products require an up to date consultation every 4 months. When an order is placed, this is sent of via email automatically, as well as being clearly outlined om our website with the below message: 'Please read before placing your order: Due to the high concentrations of active ingredients, new Environ customers will need to complete this short consultation form before their order can be dispatched. Orders can still be placed online, however they will not be dispatched until the consultation form has been completed.' These are required and put in place by Environ directly. This is due to the high level of active ingredients found within their products and is in place for the safety of all users. We can see that this was also outlined by our Customer Service team when you previously reached out to us on the 24th February. Your current consultation is valid until 27th June 2023. Kind regards, Face the Future

Posted 1 year ago

“Near to expire products, with no response from customer services, despite emailing 3 times! The price for the SOS Skin Edit is great, until you receive the actual box. I bought it because it contained a Allies Of Skin moisturiser. This has an expiry/use by date of 09/08/2023 - 9th August, 2023. Now less than 5 months usage. Had there been a disclaimer contained in the description of products that some items are extremely close to expiry, then I could have made an informed decision to buy or not. I would not have purchased the Edit if I had had this information. Then to not answer my emails, of which I have sent three, is appalling customer service. I have been a previous customer and have spent a large amount of money via the website. I will no longer buy anything from Face The Future, or recommend the company to anyone else. In today's financially challenging climate, I would spend your money on a more honest company”

Posted 1 year ago

Hi Bevis, We’re so sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. The team have received 3 emails from yourself, as well as multiple Instagram messages. A response was sent on the 3rd March, where you were advised that due to the length left on the product, we wouldn't look to offer a refund or replacement. We can also advise here, that our Allies Of Skin products are dated in the American format - MM/DD/YY. With this in mind, the product received is dated until September. These products also come with a 9 month stability, under FDA requirements. We hope this clears things up for you. Kind regards, Face the Future

Posted 1 year ago

“Quick and fast delivery”

Posted 1 year ago

“I am very disappointed with the order because there was a missing item from the box I ordered "The Skin Survival Edit" cream of Alies of skin is missing. Very incorrect. I write emails but they don't answer I call the phone and they keep saying the same thing for up to five working days and those days have passed and nothing. Extremely incorrect.”

Posted 1 year ago

Hi Zdravka, We’re so sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. We can see that the Customer Service team have received your email and will be in touch within the timescale advised. We have recently seen a sharp increase in customer contact, which does mean it's taking us a little longer than usual to get back to those who get in touch. Kind regards, Face the Future

Posted 1 year ago

“I placed an order 1 week ago and it has not been shipped.”

Posted 1 year ago

Hello Poppy, We’re so sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. Please be assured that the Customer Service team have received your email and will aim to be in touch within the advised timescale provided within the automated response. We appreciate your ongoing patience during this time. Kind regards, Face the Future

Posted 1 year ago

“Delay with receiving products with no explanation from yourself. I have sent you an email with no result. Such a poor service, I will not use your company again and would urge others not to do so.”

Posted 1 year ago

Hi there, We’re so sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. Please be assured that our Customer Service team have received your email and will aim to be in touch as soon as possible. We appreciate your ongoing patience during this time. Kind regards, Face the Future

Posted 1 year ago

“Order arrived correctly and on time. I used the products as direct and within a few hours my face had swollen really badly and was blistered and burnt. I emailed to let them know what had happened, including pictures and i am yet to receive a response, 6 days later. Happy to take your money but not interested when you have a problem!! Very disappointing”

Posted 1 year ago

Hello Jolene, We’re so sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. We have recently seen a sharp increase in customer contact, which does mean it's taking us a little longer than usual to get back to those who get in touch. We are incredibly sorry for any inconvenience caused. Please be assured that a member of the team will be in touch as soon as possible, to assist you further. We appreciate your ongoing patience during this time. Kind regards, Face the Future

Posted 1 year ago

“I still haven't had my delivery, nor have I rec'd an email response from Customer Service”

Posted 1 year ago

Hi Nicola, We're sorry to hear about the issues you've faced with your recent order. Please be assured that our Customer Service team have received your email, on the 4th March. A member of the team will aim be in touch within 5 working days. We appreciate your ongoing patience during this time. Kind regards, Face the Future

Posted 1 year ago

“The worst customer service you ever can imagine to get.”

Posted 1 year ago

Hello Dina, We’re so sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. Kind regards, Face the Future

Posted 1 year ago

“I didn't receive the purchase. Evri didn't get my parcel to my home. Arrange a return.”

Posted 1 year ago

Hello Olya, We’re sorry to hear about your recent experience with Face the Future. Please be assured that we've received your email and a member of the Customer Service team will be in touch as soon as possible. We appreciate your ongoing patience during this time. Kind regards, Face the Future

Posted 1 year ago

“Never received the order at all, called the number they gave been told it's for sales only. They don't care about customer service after selling.”

Posted 1 year ago

Hi there, We're sorry you've been left feeling this way. We ask for customers looking to query orders or deliveries to email us, as we're able to gain more information this way, as well as forward anything along should further investigation is needed. These steps are in place to ensure we are able to assist fully and not to further inconvenience our customers. At Face the Future, we truly care about our customers and always look at ways we can better assist. This was found with queries such as the one you originally got in touch about. We can see that our Customer Service team have escalated your case and are currently awaiting further feedback from the courier. We appreciate your ongoing patience during this time. Kind regards, Face the Future

Posted 1 year ago

“Didnt receive order after being placed from 17th Feb - called, left messages and emailed MULTIPLE times with no response. looking to claim money back and inform trading standards.. who knows this review might prompt a response!? Poor show from face the future DO NOT ORDER FROM THEM”

Posted 1 year ago

Hi Sarah, We are committed to the highest standard of quality and customer satisfaction is our top priority, we are truly sorry that this wasn't demonstrated to you on this occasion. We have recently seen a sharp increase in customer contact, which does mean it's taking us a little longer than usual to get back to those who get in touch. We are incredibly sorry for any inconvenience caused. We can however see that a member of the team did reach out to you directly on the 3 March, one day over our advised timescale. Kind regards, Face the Future

Posted 1 year ago

“Evri is not delivering my parcel and the tracking has stopped updating since last Thursday. Emailed customer service on Monday to ask what is going on and they told me to wait until Wednesday, then I did and emailed again and again on Wednesday and yesterday but ever since the customer service team just doesn't reply anymore. I will have to ring my bank to raise a claim.”

Posted 1 year ago

Good Morning, We’re so sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. We can see that we have received numerous emails from yourself regarding this, however each one has further delayed us in getting back to you due to our queuing system. Our Customer Service team are aware of the issues you've faced and will be in touch as soon as possible. Kind regards, Face the Future

Posted 1 year ago

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Face The Future is rated 4.8 based on 17,573 reviews