Face The Future Reviews

Name: Face The Future
Address: Unit 4 Daughters Court, Silkwood Park, Ossett, Wakefield, Wakefield
Rating: 4.77

4.8 Rating 21,298 Reviews

95 %

of reviewers recommend Face The Future

4.8

Based on 21,298 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Face The Future:

Through real experience and knowledge, Face the Future provides support for your lifelong self-care journey. Whether you’re a skintellectual or new to the skincare game, our team of experts are here to give you advice for life during every chapter of your story. Because every version of you deserves to be cared for. We know that working on your ‘you time’ means more to you than just your skincare routine, so we also stock industry-leading haircare and cosmetics brands to offer you the ultimate destination for all your self-care and beauty needs.

As authorised stockists of hundreds of brands, we can guarantee that every product you purchase at Face the Future is 100% genuine.

Visit Website

Phone:

0113 282 7744

Email:

shop@facethefuture.co.uk

Location:

Unit 4 Daughters Court,
Silkwood Park, Ossett,
Wakefield
Wakefield
WF5 9TQ

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Face The Future 5 star review on 29th April 2025

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My item hasn't arrived after a whole week”

Helpful Report

Posted 1 year ago

Hi Hema From your tracking link it would appear that it is stuck in the Royal mail network as it left our warehouse the following day after you placed your order. We cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind Regards Face the Future

Posted 1 year ago

“I have still not received my order and have no confirmed timeframe on when it will arrive. I would like a refund arranged ASAP.”

Helpful Report

Posted 1 year ago

Hi Laura Your tracking link says your parcel was delivered on the 21.6.24, please contact us at shop@facethefuture.co.uk if you have any additional questions, concerns or comments. Kind Regards Face the Future

Posted 1 year ago

“Dissatisifed customer”

Helpful Report

Posted 1 year ago

Hi Tosan, We cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind Regards Face the Future

Posted 1 year ago

“Awful service and unhelpful team.”

Helpful Report

Posted 1 year ago

Hi We’re sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. The Customer service team have tried to call you and sent you an email to further assist you. Kind Regards Face the Future

Posted 1 year ago

“I placed my order your website said it was in stock . I had very few updates from you to then get an email to say the reason I hadn't received my order was that it was out of stock therefore it was delayed . Poor service poor communication Becky”

Helpful Report

Posted 1 year ago

Hi Rebecca We’re sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. Sometimes we can have delays from our brand deliveries. I can see we refunded your priority shipping of £5.99 as we thought we wouldn't be able to meet these timescales, however from your tracking information you received your parcel within 3 working days of order. Kind Regards Face the Future

Posted 1 year ago

“Parcel delivered to the wrong address ..no redress whatsoever. Have to wait 28 days for them to sort with courier company. No refund, no substitute mailed out! Phot clearly shows parcel delivered elsewhere. Never shopping with this company again.”

Helpful Report

Posted 1 year ago

Hi We’re sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that Royal Mail have delivered your parcel to the wrong address. Customer service has spoken to royal mail regarding this and we should be able to resolve this quicker than 28 days for you. Kind Regards Face the Future

Posted 1 year ago

“First purchase from them, sent 2 emails regarding the postal address I noticed PayPal had used missing part of my address, I contacted them twice to give the correct address (first time on the same day it was ordered), never received a reply. I work away from home and have no idea if my delivery ever made it to my house. Poor customer care, won't be ordering again.”

Helpful Report

Posted 1 year ago

Hi Heather Customer service cannot locate any emails from yourself regarding your review. Customer service have tried to contact you via phone and email today to help resolve this for you. Please contact us on 0113 2827744 or email us at shop@facethefuture.co.uk Kind Regards Face the Future

Posted 1 year ago

“Was given incorrect information”

Helpful Report

Posted 1 year ago

Hi there, We're so sorry to hear this. Please be assured that our Customer Service Team will be in touch shortly to assist you with this. 💜 Kind regards, Face the Future

Posted 1 year ago

“I am utterly dissatisfied with their customer service and even more regretful for even purchasing anything from them. NEVER AGAIN!!”

Helpful Report

Posted 1 year ago

Hi there, We're sorry to hear that you feel this way. We can however see that you did attempt to return a used item, after advising that the product had not been opened. Due to being in breach of our Terms and Conditions, this was returned to you at a cost of £3.99. Further information on this can be found here: https://www.facethefuture.co.uk/pages/returns Kind regards, Face the Future

Posted 1 year ago

“The first place sells samples! I was shocked when I received my items!”

Helpful Report

Posted 1 year ago

Hi there, We’re so sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. On the product purchased, all sizes are clearly outlined on our website, to ensure you are made aware, prior to purchase: -SkinCeuticals Phyto A+ Brightening Treatment 40ml -Decree SOS Revitalising Mask 35g -Exuviance Gentle Exfoliating Pads 27ml -Eucerin DermatoClean Refreshing Cleansing Gel 200ml -SkinCeuticals Advanced Brightening UV Defence Sunscreen 15ml -SkinCeuticals Hydrating B5 Gel 4ml We can however see that our Customer Service Team are assisting you with a return. Once received, a refund will be processed. Kind regards, Face the Future

Posted 1 year ago

“I don’t have a review because never receved the order”

Helpful Report

Posted 1 year ago

Hello Mindra, At Face the Future, we strive to deliver the best possible service for every one of our customers so please be assured that your feedback is being used to make improvements going forward. Please be assured that our Customer Service Team are investigating alongside the courier, to ensure this matter is resolved for you. We appreciate your ongoing patience during this time. Kind regards, Face the Future

Posted 1 year ago

“I have emailed about a delivery problem and yet for this to be resolved. I feel it’s unacceptable that my package was put on to food recycle bags that were due to go out. Not only did it stop my waste being picked up but the box was all damp and dirty.”

Helpful Report

Posted 1 year ago

Hello Kerry, We are so sorry to hear that this has happened and this matter will be raised directly with the courier who chose to deliver your parcel to such a location. 🙁 Please be assured that our Customer Service Team will be back in touch as soon as possible to assist further however. Kind regards, Face the Future

Posted 1 year ago

“Horrible customer service. Received open and damaged items, reported it straight away and nothing, just ignore”

Helpful Report

Posted 1 year ago

Hello Laine, We can confirm that a response was sent on the 17th May, to which we have not received a response to: 'Hi Laine Thank you for your email. I am so sorry you have received a damaged item. I have contacted the brand for advice. As soon as I have a response I will be back in touch. Many thanks.' We are awaiting assistance from the brand, in order to help your further with this however. Please be assured that you have in no way been ignored. 💜 Kind regards, Face the Future

Posted 1 year ago

“I received a really awful, offensive smelling product from this company. I complained but was told I had the correct item. No offer for me to exchange the item or a refund. I've thrown it in the bin.”

Helpful Report

Posted 1 year ago

Hi Dawn, We’re so sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. We can see that the team did check the products which we hold and advised that the Heliocare 360 Mineral Tolerance Fluid SPF 50 is a tinted product and was as expected. As you had mentioned that someone had purchased a clear variant, we would recommend consulting on what Heliocare product this was as they are in fact tinted. We are however sorry for the disappointment caused by your recent experience. Kind regards, Face the Future

Posted 1 year ago

“I order 6 environ products 4 or which were delivered with their safety seals broken and two moisturiser pumps broken. I emailed face the future straight away and was told they don't know how this happened they are quality controlled check and this is not possibly. Feel somehow they were imying I had done this. The repose of post back and we'll refund your money simply isn't good enough. I will not be using this website again.”

Helpful Report

Posted 1 year ago

Hi Heather We’re sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. The customer service team apologised for any inconvenience and advised to return the products free of charge, then we can send back to Environ so they can investigate as this is very unusual. Kind Regards Face the Future

Posted 1 year ago

“No email response to returns of orders #FTF915312 and #FTF916579. Used InPost as provided on Face the Future website.”

Helpful Report

Posted 1 year ago

Hi We can see that you received an automated response on how to return your items, Our Inpost records show they were only collected on 22.5.24 by Inpost which means they will be on there way to us. As soon as we receive them, customer service will be in touch. Kind Regards Face the Future

Posted 1 year ago

“I don't receive this product.please refund”

Helpful Report

Posted 1 year ago

Hi Saiqa We’re sorry to hear this. From your email to customer service on 16.5.24 you had stated you made a mistake when entering your address, therefore your parcel could not be delivered due to incorrect address. As soon as the parcel has bounced back to us then a refund will be issued. Kind Regards Face the Future

Posted 1 year ago

“Faulty order, have made a complaint.”

Helpful Report

Posted 1 year ago

Hi Zoe, We’re sorry to hear that this has happened. I replacement product will be sent out for you, please check you emails for a response from the customer service team. Kind Regards Face the Future

Posted 1 year ago

“I am extremely disappointed with the service provided by Face The Future. My recent experience has been nothing short of frustrating. Despite clear instructions to deliver my parcel to my apartment, the courier simply dropped it at the front door of the building without even trying to contact me on the provided phone number. I reached out to Face The Future to reschedule the delivery (order #FTF918087) because, due to some last-minute arrangements, I had to go to the office that day. I wanted to ensure it would be delivered the next day, but they failed to take any action. Instead, they advised me to get in touch with Royal Mail. Given that I paid Face The Future for the delivery, I expect them to manage all matters related to my order, not their vendor. As a result, my parcel is now lost. This lack of responsibility and poor customer service is unacceptable. I expected better from a company that claims to prioritize customer satisfaction. I will not be ordering from them again.”

Helpful Report

Posted 1 year ago

Hi Paula We’re sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. With your email and contact number we have attached to this review, we cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind Regards Face the Future

Posted 1 year ago

“I emailed customer services the day after I received my order to report a problem with my order and have never received a reply.”

Helpful Report

Posted 1 year ago

Hi Please can you check your junk mail as customer service replied 1 hour after your email. Kind Regards Face the Future

Posted 1 year ago

Face The Future is rated 4.8 based on 21,298 reviews