Face The Future Reviews

Name: Face The Future
Address: Unit 4 Daughters Court, Silkwood Park, Ossett, Wakefield, Wakefield
Rating: 4.77

4.8 Rating 21,301 Reviews

95 %

of reviewers recommend Face The Future

4.8

Based on 21,301 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Face The Future:

Through real experience and knowledge, Face the Future provides support for your lifelong self-care journey. Whether you’re a skintellectual or new to the skincare game, our team of experts are here to give you advice for life during every chapter of your story. Because every version of you deserves to be cared for. We know that working on your ‘you time’ means more to you than just your skincare routine, so we also stock industry-leading haircare and cosmetics brands to offer you the ultimate destination for all your self-care and beauty needs.

As authorised stockists of hundreds of brands, we can guarantee that every product you purchase at Face the Future is 100% genuine.

Visit Website

Phone:

0113 282 7744

Email:

shop@facethefuture.co.uk

Location:

Unit 4 Daughters Court,
Silkwood Park, Ossett,
Wakefield
Wakefield
WF5 9TQ

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Face The Future 5 star review on 29th April 2025

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would love to have the chance to use the product however it was missing from my parcel. Upon arrival the items damaged box was in my parcel however the item was missing. Face the future say the item was packed so nothing they can do. Paid almost £70 for an item I haven't received. Very upset and won't be using this company again, will stick with CB.”

Helpful Report

Posted 2 years ago

Hello Lyndsey, We’re so sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. After a full internal investigation, it was found that your item was sent intact, within your parcel. Due to this, our Customer Service team are unable to offer any form of refund or replacement. Kind regards, Face the Future

Posted 2 years ago

“I have not received this item and I ordered this 6 days ago”

Helpful Report

Posted 2 years ago

Hi Katie, We’re sorry to hear about your recent experience with Face the Future. We can see that our Customer Service team did reach out to you on the 19th June to arrange a replacement, however they have yet to receive a response. Please reply at your earliest convenience, so that we can assist further. Kind regards, Face the Future

Posted 2 years ago

“I’m very disappointed that the free next day delivery that I have had with FTF for many years has now been removed. I have been a loyal customer since 2006 and have spent many thousands of pounds with you. I ordered last Friday for a holiday this Friday and have still not received my order. I am now going to be going away without adequate spf. This is an appalling service when spending such a large amount of money and I can not over emphasise my disappointment. Expectations run high when cosmetics are of this value and this company provided first class service to match its high end products for 16 years, what has changed? Please don’t tell me that I could have paid for express delivery as this is not the point.”

Helpful Report

Posted 2 years ago

Hello Amanda, We can see from you recent order, our 2 - 7 working day shipping option was selected at checkout. We can see that this was placed on the 16th June and dispatched that day. This was then delivered this morning at 9:15am. With this in mind, your order was received within 4 working days. Please also be aware that we do not offer next day delivery. Further information on this can be found on our website: https://www.facethefuture.co.uk/pages/delivery Kind regards, Face the Future

Posted 2 years ago

“Really unhappy. I buy a lot from face future. Offere discount new16 on my last purchase. Realised too late it had not taken discount off. Rang team told them. They said discount for new customers, which was not clear at all. Could have bought product cheaper elsewhere. Please market your discounts more clearly. Georgina ogilvie”

Helpful Report

Posted 2 years ago

At Face the Future, we do strive to deliver the best possible service for every one of our customers so please be assured that your feedback is being used to make improvements going forward.

Posted 2 years ago

“My order arrived damaged. The cleansing gel bottle was open and it emptied throughout the parcel. I have informed you of this, answered a questionnaire and sent photos. You have sent a second questionnaire. I’ve answered it but I’m getting exasperated!”

Helpful Report

Posted 2 years ago

Hello Gillian, We’re so sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. Although frustrating, the steps followed are to ensure we can investigate your case further. We can see that our Customer Service team have now arranged a replacement for you however. Kind regards, Face the Future

Posted 2 years ago

“This time it is a disappointing experience. EVRI has lost my parcel, it was not my fault, but now I have to wait for 28 days while you have been investigating the incident. And you don't know if I could receive my money back. I wouldn't recommend your shop anymore”

Helpful Report

Posted 2 years ago

Hello Irina, We’re sorry to hear about your recent experience with Face the Future. The processes followed by our Customer Service team have been set out directly vis Evri. Before we can take any action, we must first ensure a full investigation has taken place. Please be assured you will be contacted as soon as this has concluded. We appreciate your ongoing patience during this time. Kind regards, Face the Future

Posted 2 years ago

“The customer service is really poor and staff are unhelpful. They tried to charge me for redelivery when my parcel didn’t arrive and have refused to refund me until they receive the product back. The cost of redelivery was petty compared to the amount of the product and any good company would have just apologised and redelivered for free using a more reliable delivery service. I won’t be using face the future again and would warn others not to do so also.”

Helpful Report

Posted 2 years ago

Hello Sophie, We’re so sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. All feedback provided in your review will be taken on board, to ensure improvements are made where deemed necessary. Kind regards, Face the Future

Posted 2 years ago

“I orderd the products more then 10 days still didn't receive it”

Helpful Report

Posted 2 years ago

Hi Fathima, We’re so sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. We can see that your order, placed on the 8th May, was dispatched successfully on the 11th May. We cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind regards, Face the Future

Posted 2 years ago

“Hi, where is my order ? I didn't recieved it yet..”

Helpful Report

Posted 2 years ago

Hi Anna, For order queries or concerns, please email our Customer Service team at: shop@facethefuture.co.uk We can however see that your order was dispatched from us on the 10th May and is currently being processed at Customs. Via the tracking information attached to your order, we can see that USPS expect to deliver this on the 20th May. Kind regards, Face the Future

Posted 2 years ago

“I am really disappointed the company send me the cream by two months expired date”

Helpful Report

Posted 2 years ago

Hi Abbas, We are committed to the highest standard of quality and customer satisfaction is our top priority, we are truly sorry that this wasn't demonstrated to you on this occasion. We cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind regards, Face the Future

Posted 2 years ago

“Sorry can't give you a review as parcel hasn't arrived yet.”

Helpful Report

Posted 2 years ago

Hi Joanne, We're pleased to see that your order arrived on the 9th May after being successfully dispatched from us on the 4th May. We hope you love your new product! Kind regards, Face the Future

Posted 2 years ago

“I Bought SkinCeuticals, C E Ferulic , for £119 . It smells foul and the colour is the wrong colour, it should be bright yellow, instead, it is almost transparent. I had bought CE FERLUIC many times before and never it looked and smelled like this. It appears that it has obviously gone off. Very disappointed with Face The Future. Hoping I'll get a refund.”

Helpful Report

Posted 2 years ago

Hello Jaleh, We’re so sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. Please be assured that our Customer Service team have received your email and will be in touch to assist within the advise timescale. Kind regards, Face the Future

Posted 2 years ago

“Because you use the courier Evri, unlikely to use you again. Diverted parcel to parcel shop, received confirmation from Evri regarding the change but next day Evri sent message to say couldn’t deliver my parcel as no-one was in! No way of contacting Evri and parcel still not delivered anywhere. Courier company is important factor for me when ordering goods.”

Helpful Report

Posted 2 years ago

Hi there, We're sorry to hear about the issues you've faced with your recent order with ourselves. We cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind regards, Face the Future

Posted 2 years ago

“My order arrived damaged and used. I emailed about this and have heard nothing back.”

Helpful Report

Posted 2 years ago

Hello Jennifer, We’re so sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. We can see that our Customer Service team received your email on Friday at 2:05pm. Due to the Bank Holiday weekend, we do quote the below response time: 'Thank you for reaching out! We’re always here to support and advise you on your skin and self-care journey, and we’ll aim to respond to your email within 2 working days. Please be aware that over Public Holidays, this will be 3 working days.' We can however see that a member of the team did however reach out to you this morning, to assist further. Kind regards, Face the Future

Posted 2 years ago

“I ordered a Medik8 Crystal Retinal Serum. You can imagine my surprise when a massive parcel arrived with a winter coat inside. Not sure how this went wrong.”

Helpful Report

Posted 2 years ago

Hello Sharon, We're so sorry that this has happened. It appears that there has in fact been a mix up, which has caused this order to be sent to you in error, rather than the one dispatched from ourselves. Please be assured that our Customer Service team will be back in touch as soon as possible, to ensure this is fully investigated. Kind regards, Face the Future.

Posted 2 years ago

“Shame you can’t give 0 stars, the customer service from this place is terrible and very argumentative. I ordered sunscreen for children which their website very clearly shows UVA and UBA protection, however what I received only shows UVA protection, I contacted them and they ignored my request to send them back and get a refund, instead they said thank you for being this to our attention and that I need to peel back the label on the back of the bottle to see UVA/B protection!!! This writing is so tiny you need a magnifying glass to see it! I requested a refund again which they eventually agreed to but refunded me £3.90 less than what I had paid for the products, they say it’s because the items are not faulty - I say the products are not as described and if I was in a shop I would not be peeling back labels, I’d expect the UVA and UVB protection to be on the front of the bottle as per their website, since it is extremely important information particularly for the skin care of children! Here’s to a PayPal dispute, honestly if I was you I’d shop somewhere else, I’ve spent over £500 with them in the last couple of months and this is how I’m repaid - rude customer service who take your money.”

Helpful Report

Posted 2 years ago

Hello Laura, We’re so sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. We can confirm that the steps followed by our Customer Service team are correct, as the product was as described and was not faulty or incorrect. Due to this, and in line with our Terms and Conditions, the InPost charges incurred are non refundable, which is why a deduction of £3.90 took place: https://www.facethefuture.co.uk/pages/returns 'No printing required at home or when you drop off your return. Just scan. Drop. Done. The cost to return via InPost is £3.90 and this will be deducted from your refund when your return arrives at Face the Future.' We will further assist via PayPal in regards to this going forward. Kind regards, Face the Future

Posted 2 years ago

“I ordered this product 15 days ago the delivery company stated that they were awaiting the package ..since then ,I've had two requests for reviews despite my emails stating the non arrival of the product ! what can I say ? Very poor customer service , won't be shopping with them again”

Helpful Report

Posted 2 years ago

Hello Carey, We're sorry to see that you've received the automated review email, prior to your order arriving. We understand how both frustrating and disappointing this experience must be. We can see that you have reached out to our Customer Service team for further assistance with this however. Please be assured they'll be back in touch as soon as possible, to investigate further. We appreciate your ongoing patience during this time. Kind regards, Face the Future

Posted 2 years ago

“I didn't receive my parcel they said deliver to wrong address deliver to house number 8 but they didn't receive in the picture deliver in white house and number 8 is brown house it's really disappointing me I need my refunds please”

Helpful Report

Posted 2 years ago

Hi Saima, We're sorry to hear about the issues you've faced with your order. We can see that our Customer Service team did respond to your email yesterday, in order to help you with this. Once they have heard back from you, with the information requested, they will be able to further investigate with the Courier on your behalf. Kind regards, Face the Future

Posted 2 years ago

“Poor Customer service. I have been buying from Face the future for a long time and when I had skin reaction for the first time to one of the products, the case was not handle properly.”

Helpful Report

Posted 2 years ago

Hello Arezou, We're sorry you've been left feeling this way. However, we can see that what you reported was in fact an anticipated action from using an active product. Our Skincare Advisor provided clear guidance on this as well as suggestions on products which may be of benefit. We can confirm that the process in regards to reports such as yours was followed correctly and your case was handled as expected. Kind regards, Face the Future

Posted 2 years ago

“Disgraceful, shocking customer service full of politics & no goodwill. Will not order again. Send no more emails to me. You are not worth my time.”

Helpful Report

Posted 2 years ago

Hello Fara, We are committed to the highest standard of quality and customer satisfaction is our top priority, we are truly sorry that this wasn't demonstrated to you on this occasion. Kind regards, Face the Future

Posted 2 years ago

Face The Future is rated 4.8 based on 21,301 reviews