Face The Future Reviews

Name: Face The Future
Address: Unit 4 Daughters Court, Silkwood Park, Ossett, Wakefield, Wakefield
Rating: 4.76

4.8 Rating 22,625 Reviews

95 %

of reviewers recommend Face The Future

4.8

Based on 22,625 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Face The Future:

Through real experience and knowledge, Face the Future provides support for your lifelong self-care journey. Whether you’re a skintellectual or new to the skincare game, our team of experts are here to give you advice for life during every chapter of your story. Because every version of you deserves to be cared for. We know that working on your ‘you time’ means more to you than just your skincare routine, so we also stock industry-leading haircare and cosmetics brands to offer you the ultimate destination for all your self-care and beauty needs.

As authorised stockists of hundreds of brands, we can guarantee that every product you purchase at Face the Future is 100% genuine.

Visit Website

Phone:

0113 282 7744

Email:

shop@facethefuture.co.uk

Location:

Unit 4 Daughters Court,
Silkwood Park, Ossett,
Wakefield
Wakefield
WF5 9TQ

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Face The Future 5 star review on 31st January 2026

Louise Q

Face The Future 5 star review on 30th January 2026

Anonymous

Face The Future 5 star review on 18th January 2026

Anonymous

Face The Future 5 star review on 13th December 2025

Rachel N

148

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not sure yet just what Face the Future is about, ie i received a free sample of DUO+M with my order but do not know what it is for”

Helpful Report

Posted 2 months ago

Hi Yve, Thank you for your review. DUO+M is a free sample included with orders to try our range. If you’re unsure how to use it, please check the website or send us an email so we can help. Kind regards, Team Face The Future,

Posted 2 months ago

“The team at Face the Future were superb in handling my order. The service was seamless from start to finish, and their prices were the most competitive on the market. I couldn’t be happier with the experience and would highly recommend them.”

Helpful Report

Posted 2 months ago

Hi Lewis, Thank you for your review. We’re thrilled to hear you had a superb experience with seamless service and competitive prices. We really appreciate your recommendation. Kind regards, Team Face The Future

Posted 2 months ago

“I purchased a Neals Yard product from here as it was very good value for money - much cheaper than many other stockists. It was packaged well and shipped promptly (and even came with a small free gift). Very pleased with the service and communication from Face the Future. Will definitely use again.”

Helpful Report

Posted 2 months ago

Hi Sarah, Thank you for your review. We’re thrilled you found good value, were happy with the packaging and prompt shipping, and appreciated the free gift and our communication. Kind regards, Team Face The Future

Posted 2 months ago

“Fast delivery with no problems. Excellent experience.”

Helpful Report

Posted 2 months ago

Hi Marie, Thank you for your review. We’re glad to hear about the fast delivery and excellent experience. Kind regards, Team Face The Future

Posted 2 months ago

“A company selling on line very good, healthy products for hair, face, body”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your review. We’re glad you’re happy with our range. Kind regards, Team Face The Future

Posted 2 months ago

“Very pleased with price and service”

Helpful Report

Posted 2 months ago

Hi Judith, Thank you for your review. Kind regards, Team Face The Future

Posted 2 months ago

“I love the Jane Iredale makeup. I have been using pure pressed foundation for years. Great coverage but not thick and with some spf. Excellent product.”

Helpful Report

Posted 2 months ago

Hi Shauna, Thank you for your review. We’re glad you love Jane Iredale and that the PurePressed Foundation gives great coverage without being thick. Kind regards, Team Face The Future

Posted 2 months ago

“As most of Paul Mitchell products are quality the tea tree lemon&sage shampoo is also one of the best I’ve used”

Helpful Report

Posted 2 months ago

Hi John, Thank you for your review. We’re glad to hear you think the tea tree lemon & sage shampoo is one of the best you’ve used. Kind regards, Team Face The Future

Posted 2 months ago

“Frustrating customer service, hidden fees for returns”

Helpful Report

Posted 2 months ago

Hi, Thank you for your review. We can see that our customer service team were helpful in assisting with your email. All return information is clear on our website. Kind regards, Face the Future

Posted 2 months ago

“I've been buying products from here for years as I know they are authentic and genuine unlike other websites. I but all my mesoestetic products from her for over 3 years.”

Helpful Report

Posted 2 months ago

Hi Farzana, Thank you for your review. We appreciate your loyalty over the years. Kind regards, Team Face The Future

Posted 2 months ago

“Soothing to scalp and great hair as well, good price/delivery”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your review. We’re glad to hear the product is soothing to the scalp, leaves you with great hair, and that you’re happy with the price and delivery. Kind regards, Team Face The Future

Posted 2 months ago

“good company”

Helpful Report

Posted 2 months ago

Hi Wendy, Thank you for your review. We’re glad you think we’re a good company. Kind regards, Team Face The Future

Posted 2 months ago

“I haven’t I received the item, it was left on my doorstep and it has been taken”

Helpful Report

Posted 2 months ago

Hi Matthew, We are sorry to hear this. Face the Future has sent the parcel; it seems the issue has been with the delivery. Please contact us on shop@facethefuture.co.uk so we can help. Kind regards, Face the Future

Posted 2 months ago

“Tried contacting as the tube has burst open at the top when first used. I have not heard back from them so poor customer service.”

Helpful Report

Posted 2 months ago

Hi Rachel, We are sorry to hear this. We have checked our emails and can see our Customer Service team did respond and are awaiting some information from you so they can assist further. Kind regards, Face the Future

Posted 2 months ago

“Wouldn't shop here again. I bought some products Face the Future market as being sensitive skin failsafes, and yet they gave me a horrendous reaction. I emailed some photos of the state of my skin after using the products and just got back a stock email saying if I'd opened the products and wasn't 'satisfied' there was nothing they could do. It's not about being satisfied, it's about products ruining my skin! I thought this was such a poor response and I'll never shop here again.”

Helpful Report

Posted 2 months ago

Hi, Thank you for your review, we have looked into this and can see that our Customer Service team are still assisting you with this. They did offer a free virtual consultation with our skin specialist to help. But we can see that you have turned down this offer. Kind regards, Face the Future

Posted 2 months ago

“Fast delivery”

Helpful Report

Posted 2 months ago

Hi Yetnayet, Thank you for your review. We’re glad to hear you experienced fast delivery. Kind regards, Team Face The Future

Posted 2 months ago

“It was bought as a gift. I’ll let you know what they think about it after Christmas.”

Helpful Report

Posted 2 months ago

Hi Pauline, Thanks for your review. It sounds like a thoughtful gift. Please let us know what they think after Christmas. Kind regards, Team Face The Future

Posted 2 months ago

“Easy to order. Purchases arrive within time given. Price good.”

Helpful Report

Posted 2 months ago

Hi Heather, Thank you for your review. We’re glad to hear that ordering was easy, deliveries arrived on time, and you found the price good. Kind regards, Team Face The Future

Posted 2 months ago

“Very pleased with the quick delivery and the shampoo and conditioner are perfect for my hair”

Helpful Report

Posted 2 months ago

Hi Eileen, Thank you for your review. We’re thrilled to hear you’re pleased with the quick delivery and that the shampoo and conditioner are perfect for your hair. Kind regards, Team Face The Future

Posted 2 months ago

“Happy with the product but the seal on the bottle was broken so not sure how long it was “open”.”

Helpful Report

Posted 2 months ago

Hi Joanna, Thank you for your review. We have been seeing this with this product, where the seal is in the lid. Please be assured that no products are opened before they are sent to you. Kind regards, Face the Future

Posted 2 months ago

Face The Future is rated 4.8 based on 22,625 reviews