Face The Future Reviews

Name: Face The Future
Address: Unit 4 Daughters Court, Silkwood Park, Ossett, Wakefield, Wakefield
Rating: 4.77

4.8 Rating 21,945 Reviews

95 %

of reviewers recommend Face The Future

4.8

Based on 21,945 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Face The Future:

Through real experience and knowledge, Face the Future provides support for your lifelong self-care journey. Whether you’re a skintellectual or new to the skincare game, our team of experts are here to give you advice for life during every chapter of your story. Because every version of you deserves to be cared for. We know that working on your ‘you time’ means more to you than just your skincare routine, so we also stock industry-leading haircare and cosmetics brands to offer you the ultimate destination for all your self-care and beauty needs.

As authorised stockists of hundreds of brands, we can guarantee that every product you purchase at Face the Future is 100% genuine.

Visit Website

Phone:

0113 282 7744

Email:

shop@facethefuture.co.uk

Location:

Unit 4 Daughters Court,
Silkwood Park, Ossett,
Wakefield
Wakefield
WF5 9TQ

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Face The Future 5 star review on 25th October 2025

Sheeba K

Face The Future 5 star review on 16th October 2025

Shadrack O

Tony W

Face The Future 5 star review on 7th October 2025

Manee B

130

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use website. Clear and transparent tracking. Packaging size appropriate and recyclable”

Helpful Report

Posted 1 month ago

Hi Joanne, Thank you for your wonderful 5-star review! We're thrilled to hear that you found our website easy to use and appreciated the clear tracking and recyclable packaging. Your feedback is truly valued! Warm regards, Team Face The Future

Posted 1 month ago

“Not many retailers currently have the Espa Restorative Bath & Body Oil in stock, so it was nice to find it available to order on line. Plus being part the 'Blue Light Card' programme for NHS and emergency services staff, meant I got 10% off. Coupled with two useful free beauty gifts (not a voucher for a meal-box or wine company or money off a magazine subscription), and prompt delivery, I would definitely recommend Face the Future.”

Helpful Report

Posted 1 month ago

Hi Andrew, Thank you for your fantastic 5-star review! We're so glad you could find the Espa Restorative Bath & Body Oil in stock and enjoyed the benefits of the Blue Light Card program. It's great to hear you appreciated the free beauty gifts and prompt delivery. Your recommendation means a lot to us! Warm regards, Team Face The Future

Posted 1 month ago

“Dependable”

Helpful Report

Posted 1 month ago

Hi Mike, Thank you for your amazing 5-star review! We're pleased to hear you find us dependable. Your trust and support mean the world to us! Warm regards, Team Face The Future

Posted 1 month ago

“I love the website and have never had any problems with my orders. I also appreciate the testers they include — well even mostly they’re not always related to my needs, it’s a nice touch.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your thoughtful 3-star review! We're delighted to hear you love the website and appreciate the testers we include, even if they don’t always align with your needs. We value your feedback and are always looking to improve our offerings. Warm wishes, Team Face The Future

Posted 1 month ago

“Although I was formerly a devoted consumer of this business, I will not be making another purchase from them and will not recommend them to anyone. I bought a serum from them, but it was wrongly delivered by Royal Mail to a different location. When I attempted to contact customer care, I was accused of receiving the package even though the photo proof was not my property location. They won't care once they have your money and will abandon you. After I complained to Royal Mail, they were able to trace my parcel using GPS, so they picked it up from the location where they delivered it incorrectly and brought it to me today. Although I had no need to contact Royal Mail, (As I bought it from FTF and it’s their duty to chase as I have paid them for the goods) I had to take matters into my own hands due to the company's inefficiency and the fact that I had lost more than £70. Avoid this firm since they won't help if something goes wrong.”

Helpful Report

Posted 1 month ago

Hi, Thank you for your review. We have checked through the emails and can see that at no point did anyone accuse you of receiving the parcel. You were sent a form to complete for an investigation, which is our policy, as Royal Mail had claimed to have delivered the parcel. As you mentioned in your email, the issue was with Royal Mail, as they then delivered the parcel the next day. Kind regards, Face the Future

Posted 1 month ago

“Ordered from Face the Future recently and was really impressed! My products arrived super quickly, and the pricing was great too. Plus, everything had a nice long expiration date, which is always a bonus. Definitely a reliable and convenient shopping experience!”

Helpful Report

Posted 1 month ago

Hi, Thank you for your fantastic 5-star review! We're delighted to hear that your ordering experience was impressive, with quick delivery, great pricing, and long expiration dates. Your feedback truly makes our day! Warm regards, Team Face The Future

Posted 1 month ago

“Excellent service 👏”

Helpful Report

Posted 1 month ago

Hi Steliana, Thank you for your excellent 5-star review! We’re delighted to hear that you received outstanding service. Your satisfaction is our top priority! Warm regards, Team Face The Future

Posted 1 month ago

“Amazing beauty site, with great deals and fantastic rewards. Highly recommended 😍”

Helpful Report

Posted 1 month ago

Hi Tara, Thank you so much for your lovely 5-star review! We're thrilled you find our site amazing with great deals and rewards. Warm regards, Team Face The Future

Posted 1 month ago

“Excellent service. Highly recommend.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your excellent 5-star review! We truly appreciate your recommendation and are delighted to hear that you received great service. Warm regards, Team Face The Future

Posted 1 month ago

“I always get my Skin Accumax from here. It is always delivered quickly and competitive prices.”

Helpful Report

Posted 1 month ago

Hi Sharon, Thank you for your incredible 5-star review! We're delighted to hear that you consistently choose us for your Skin Accumax needs and appreciate our quick delivery and competitive prices. Your loyalty means so much to us! Warm regards, Team Face The Future

Posted 1 month ago

“Love Face the Future! Regularly purchase skin care items from them - and most of the time can get great offers. Would definitely recommend - free samples each time nice touch too.”

Helpful Report

Posted 1 month ago

Hi Wendy, Thank you so much for your delightful 5-star review! We're thrilled to hear that you love shopping with us and appreciate the great offers and free samples. Your recommendation means a lot to our team! Warm regards, Team Face The Future

Posted 1 month ago

“Great company to deal with. Fast d er livery and easy ordering process. I wouldn’t go anywhere else”

Helpful Report

Posted 1 month ago

Hi Jane, Thank you for your fantastic 5-star review! We're delighted to hear that you found our ordering process easy and our delivery fast. Your loyalty means so much to us, and we're thrilled to be your go-to choice! Warm regards, Team Face The Future

Posted 1 month ago

“This is a fantastic website for buing your favourite cosmetics. With lots of brands to choose from in great prices you will always get some discount and even freebies to try new things. They useually dispath on the same day and I get my order even next day. By far my favourite cosmetic website.”

Helpful Report

Posted 1 month ago

Hi Gosia, Thank you for your fantastic 5-star review! We're thrilled to hear that you love our selection and find great deals on your favourite cosmetics. It's wonderful to know you're enjoying the fast dispatch and next-day delivery. Your support truly means a lot to us! Warm regards, Team Face The Future

Posted 1 month ago

“Really good service fast delivery”

Helpful Report

Posted 1 month ago

Hi Ayesha, Thank you so much for your fantastic 5-star review! We're delighted to hear that you experienced really good service and enjoyed fast delivery. Your feedback means a lot to us! Warm regards, Team Face The Future

Posted 1 month ago

“all products are very good ! good packaging and fast delivery - also in belgium”

Helpful Report

Posted 1 month ago

Hi there, Thank you so much for your fantastic 5-star review! We're delighted to hear that you are satisfied with our products, packaging, and fast delivery, even in Belgium. Your feedback truly inspires us to keep providing excellent service! Warm regards, Team Face The Future

Posted 1 month ago

“Excellent customer service & super fast delivery”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your excellent 5-star review! We're delighted to hear that you experienced great customer service and super-fast delivery. Your satisfaction is our top priority, and your feedback is truly appreciated! Warm regards, Team Face The Future

Posted 1 month ago

“Great thank you”

Helpful Report

Posted 1 month ago

Hi Sheila, Thank you for your great 5-star review! We're so glad to hear you had a positive experience with us. Your kind words are much appreciated! Warm regards, Team Face The Future

Posted 1 month ago

“The staff are cordial, very helpful and always willing to help with your order if necessary. Thank you to all the team for their generosity of the above.”

Helpful Report

Posted 1 month ago

Hi there, Thank you so much for your wonderful 5-star review! We're delighted to hear that our staff have made your experience enjoyable and helpful. Warm regards, Team Face The Future

Posted 1 month ago

“Great company to deal with will have no hesitation in ordering again .”

Helpful Report

Posted 1 month ago

Hi Nigel, Thank you for your fantastic 5-star review! We're thrilled to hear you had a great experience with us. Your support truly motivates us! Warm regards, Team Face The Future

Posted 1 month ago

“Have purchased this product before from my hairdressers but they no longer stock it. The conditioner gives a nice lilac tint to grey hair. I was delighted to find it on sale here. Transaction was straightforward. Kept up to date with delivery. Arrived on time and well packaged. Overall excellent service. Will definitely buy again from here. *****”

Helpful Report

Posted 1 month ago

Hi Rachel, Thank you for your amazing 5-star review! We're so glad you found the conditioner you love and that your shopping experience was smooth and pleasant. Your kind words about our service mean a lot to us. Warm regards, Team Face The Future

Posted 1 month ago

Face The Future is rated 4.8 based on 21,945 reviews